Enphase Energy Reviews 

The gateway to my Enphase system failed. The Solar company who installed it visited & replaced it with a new one. They took away a battery (one of four) as it had failed also. Now on 5/12/23 & after numerous calls to Enphase, the battery has still not been collected by Enphase courier for return to Enphase & either repair or replace! Disgraceful service Enphase you should be ashamed! If it was not under warranty you can be Enphase would have fallen over themselves to charge for a new one.

Excellent system that is easily controlled via app and seamlessly switches to off-grid mode. Don’t even notice when power goes out other than a brief flicker of lights. We installed solar panels on roof and 20KW batteries. Installation is clean and professional and system works like a charm. Highly recommended

2 years ago had a 20 Enphase microinverter system installed with the Encore gateway located in my garage.

2 weeks ago the Encore gateway caught fire & destroyed not only my garage (and I nearly lost my home), but my 2 Tesla cars were also destroyed.

My insurance company has advised that as the Enphase Encore gateway was at fault (electrically not up to standard).. they won't cover the costs of the fire.

Enphase just tell me "NOT OUR PROBLEM" and refuse to address the damage they have caused to my home & cars!!!

SAVE THE GRIEF (AND LOTS OF) & YOUR MONEY AND AVOID, AVOID, AVOID, AVOID.

DON'T PUNISH YOURSELF.... SAVE THE GRIEF (AND LOTS OF) & YOUR MONEY AND AVOID, AVOID, AVOID, AVOID.

Bad Company,Bad Services, Cheap Solar Systems, Bad Communications and More, please Becauful.

Terrible company they just supply to 3rd rate installers and run away La Grotta Solar in Mallorca are cowboys see my review of them

Extremely poor support. I have invested over $30k into Emphase and yet the system is not behaving as expected. With two batteries installed this should easily cover my power needs, however the system continues to draw from the grid instead of the battery. If I go off grid then the system behaves as expected. Emphases have not told me if this is hardware/software or an issue with installation.

The support received is abysmal. Emails are unanswered and I am constantly having to call. Next stop ACCC.

Ecosolar installed the Enphase panels and once you have paid you will never see them again!! We paid around 13000 euros and when there is a problem nothing!!!

Our neighbours are having exactly the same issues!!

They blame it on the grid or the air conditioning but will not come out and look

STAY CLEAR OF THIS COMPANY

I have 2 micro inverters failed on my system recently, - the system has been running faultlessly since date of install in 2013. trying to get support to fitting and replacing the inverters is a nightmare, support does not seem to exist. Help!!

#1 Scam!!! I had an Enphase System installed in 11/22. It worked well for the first 6 months. At that time I began having issues with the communication module. I needed to call every morning to get it back on line. Each call would take 20 to 45 minutes of standing at my box flipping switches etc until it was back on line. Enphase made excuse after excuse. I finally filed with the BBB. At that time a supervisor called and told me that warranty didn’t cover the comms unit. I told her that the BBB and the Florida Attorney General would determine that. Don’t you know, they came out and fixed the unit!!! They will lie, refuse to answer the phone (call them on someone else’s phone) and insinuate you don’t understand. They are everything wrong with American Businesses today!

I am writing this review as I have had the worst experience with this company. I purchased a battery and it failed within a year. The company then agreed to replace it. This was 4 months ago and they are now stating that they have no batteries in Australia to replace it. However, when I called to inquire about having a new battery installed I was advised that this could happen within a week. So I ask, why am I still waiting on a battery to come from overseas if there are batteries for new customers. I feel there is no after sales support or service and have no choice but to complain to the ombudsman and tell anyone looking at using this company of my experience.

Good products, weel documented including online training course. Management App required a bit of technical knowledge, but user App is reaaly easy to use.

Improvement : API and local connectivity to interface iQ gateway with home automation gateways ( load control, etc..)

It has been 18 months since the install. The power system is still not getting credit from SCE. It took 14 months to pass inspection and the grid compensation application has been rejected by SCE 3 times. The breaker box had to be relocated to pass code. Since then, very little energy from the cells actually feeds the house power, all goes to SCE without compensation. It takes a long time to get a response and I don't seem to get the same person twice. No one can answer my concern about not getting power to the house.
Others in the neighborhood had solar installed by other companies after my install. They pay nearly nothing for electricity. My SCE bills have gone up due to rate changes. Don't buy Enphase.

This company is a scam they all are from them all the way down to the contractors they work with they will order supplies for 3 houses have them dropped at your house and use for other jobs and charge you for all of it and don't believe that you will save money I'm hardly home and my bill is 3 times higher than I had before solor 650 plus 293 for the horrible job they did the Roofers destroyed my roof I spent thousands on repairs and still working on it had to replace top floor cause the water was coming in they tell you that you would pay less so you can sign and that's when they do what they do I have everything if anyone wants to see I'm in the works of trying to get them removed enphase!!!!! They don't care about you

Hasn't been working since Aug correctly. CALL, Email, text and nothing. Still paying high electricity bill and a solar payment.

Had issue with a micro inverter, my system is 1 year old. Get a replacment is very challenging with this company.
I will recommend explore another alternatives.

Update 11/28/22: Enphase is working with me on the issue, and trying to determine if it's the inverters or the solar panels. It looks like they will fix it. My solar contractor says they are more responsive to customer inquiries than contractor ones.

9/13/22: I have 2 inverters that have degraded about 30% from their original production, compared to all my other 31 inverters. Enphase says this is not covered under warranty, but that's not how read it.

Another reviewer from the UK didn't seem to understand that Enphase are a manufacturer, not an installer. They make a variety of devices including microinverters, combiner boxes, and Envoy communications devices that monitor all microinverters (either at array level or, if agreed with the supplier, right down to individual panel performance).

Our system was installed at our home in Ramsgate, Kent, in May 2014. It has performed flawlessly and much better than expected. It produces between 4.7 and 4.9 MWHr. of electricity per year in a system of 16 M215 microinverters connected to our 16 Solarworld SW250 panels. As is commonly the case with microinverters, that's about 25% better than is generally obtained when a bulk inverter is used. In our case, there's been no degradation at all over that whole period.

There are lots of reasons why it is much better to have AC current running from a panel array to the consumer unit (fuse box) rather than up to 1500 volts of DC current running to a bulk inverter, especially if that inverter is located in an attic or within a domestic living space or garage. Bulk inverters don't last as long as microinverters, and Lithium batteries, even the latest models, not only last only for a part of the lifetime of a solar panel system but also can catch fire or even explode.

However, the 2014-era Envoys and microinverters are no longer made, and I cannot now add battery storage which would make it possible for me to far more closely match that output with the times when power isn't being produced but is needed, or vice versa. Even if I could find a battery to use with that system, if I am not mistaken, that would breach the conditions of my Feed-in-Tariff (FIT) contract.

Furthermore, later models of the Envoy communications device, and the new microinverters that are compatible with them, apparently are unsurprisingly incompatible with my 2014-era system. I'm less impressed by their own batteries, but Enphase microinverters will work with any battery system that is designed to be AC coupled.

A word or warning: Envoy communications devices are incredibly capable, and capable of controlling up to a total of 600 panels, in multiple arrays, but if you want panel-level monitoring and/or consumption monitoring as well as production monitoring, you will need to get that promised in writing from your installer. Many installers don't bother with that and if not enabled at the time of their commissioning the system you will then be left with array-level monitoring of only production through the web-based Enphase Enlighten portal.

Believe me, monitoring individual panels is incredibly useful, and the Envoy system is also monitored by Enphase in far-away California as well as by your installer. You as system owner can add or remove access to that data for others, too.

If your installer goes out of business, I understand that Enphase will work with you to get another local firm to take up the slack.

It would be well to ensure that the insurers of your system provide protection against any charges for that. In our case, I didn't read the small print with sufficient care, and what I thought was an accredited insurance provider who provided cover for the system for 25 years was in fact located in Gibraltar, not England, and when it went bust, my cover ceased and despite promises by my vendor, the insurers were never replaced. Purchasers of solar systems in England should also make sure that their installers and/or insurers are not based in Scotland (or vice versa): they are different legal systems and jurisdictions.

I'd like to add batteries and higher-powered additional panels, but rather than breach my FIT contract, I'll just add a second system, parallel with the first and located on an outbuilding rooftop, to produce sufficient additional power -- and storage -- to provide me with ALL my remaining needs. Any batteries will be kept in a ventilated, outdoor fireproof metal cabinet.

One last point. When our Enphase-based system was installed, the Enlighten system provided an ability to compare its output, orientation, number of panels, and installer, with other Enphase-based systems in the UK. Some were anonymous, others had the name of the customer, at the customer's choice. It was reassuring to see how many Enphase=based systems there were! That was brilliant. But it wasn't long before EU data protection and privacy restrictions put a stop to that. My own hope is that this will return following the repeal of some of the EU data protection legislation, because I can assure you that it provides a great way for anyone to see how much orientation, individual supplier/installers, location and numbers of panels can make a real difference. No other manufacturer that I know of has offered a service like that.

Dont trust these cowboys been waiting for new parts
Always make excuses saying waiting on tracking information dont choose these they scam people

the company that put in the system NOT good Strong hold is the name ripping people off is there job. The company did well for some time, but when I called them for some help I could not understand the, SAVE YOUR HARD EARNED CASH and look for a good system, and the people that do the work

This company lied when signing us up for installation assuring us we would only receive the solar panel bill monthly. Needless to say, we are receiving our regular FPL bill along with the solar bill. The app shows our panels produce roughly 6kwh and over 31kwh are imported. We have called and emailed many times only to be told the problem was corrected yet, I am still receiving my normal bill from FPL along with their solar bill. I am very unhappy and disappointed with this company and its service. What rights do we have when they LIE