Enphase Energy Reviews 

Very good experience. Good material and amazing customer support. Even when issue don't get resolve right way, I stay informed by the customer support of the advance of my case and finally a solution is found from them. Thank you Enphase !

I just need to get something off my chest that been pissing me off for 3 weeks now. 13 years ago I contracted a company to install a solar system on the roof of my garage. They of course sourced components from various companies that they felt were reliable.

Now thankfully, as you can see the roof is accessible from the ground or my problems over the years would have been devastating to say the least. I have 23 micro invertors, one under each panel. The invertors are warranted for 25 years, it was a good thing because in 12 years I have experienced 14 micro invertor failures. The installation company is about 110 miles from me, so when the first invertor failed I called them and they came down to replace it. Even though the invertor was not charged to me their trip down here and labor was costing me $700!

Thankfully I watched the easy plug and play replacement so I could do it the next time myself. Good thing because this scenario repeated itself 13 more times.

Fast forward to now, the communication portal is made by the same company who makes the invertors. Calling the installer wasn't fruitful as they blame the problem on their supplier, long story short I was told by the supplier that the communication device had gone bad, warranty on this is only 5 years.

Replacement device is $700 and no bigger than my hand but "out of stock" due in 4 weeks. I finally received the device and although they claim "plug and play" installation it is anything but! Two days on the phone with the tech department and it still doesn't work properly. Now they are claiming it's probably a wiring problem and to call the installer. Nobody wants to accept responsibility and it pisses me off.

The name of the company that makes the invertors and communication device ENPHASE ENERGY...a word to the wise, don't let your installer use these junk devices made in China!

Latest ticket #17465429

The Enphase system is a good system but it has a lot of issues that are constant. In October my smartswitch breaker for the batteries started tripping when changing over from battery mode to grid mode. So I have not been able to use the battery to supplement my solar which was a big selling point of the system. I have been unable to get my installer to fix it. The installer says that Enphase has to send an tech person to fix it and Enphase tells me to call my installer. It's a shame that they cant support a $70,000 system. It's been 3 months now. My next step is to get a lawyer involved.

I very regret that I got in the contract with Enphase. I am paying for Devident loan and electronic bill. I was promised when signing a contract that I would get help with a government rebate. Now I find out that the company didn't do anything.
Before I had experience with SunRun for another house, that was perfect. I got rebate, electricity was produced more than house needed.
Emphases was big mistake. I don't recommend that company.

Enphase system faulted out after 3 years and I went a whole year without having any solar and they never contacted me and when I got a big electric bill + I was paying for the system. They did not care to reimburse me a penny, I even had to pay for a servicing company to fix the issue which was also expensive. This company doesn't care about their customers. Closest thing to a scam I have seen, 0 stars. They also take their time responding, nothing is urgent to them

I am paying, 150.00 more a month than without them this does not include extra 90 for my bill to pay for the solar panels. And company shouldn't take it upon themselves to write my review the min they finish installing them. That's for me to do!

Recently installed an Enphase powered solar system including the latest IQ battery and smart platform. Clear market leader, could not recommend enough.

I cannot recommend Enphase highly enough.
Communication before & throughout was excellent.
Installation was really well organised & went very smoothly.
The team were really efficient & friendly.
They worked hard to get the job done & were really tidy too.
When all was set up a very good clear in depth explanation of the system was given
It's amazing & we're delighted.
Thank you.

I used the Enphase chat facility to get assistance with my Enphase gateway not reporting after following the process on their website and having no success. After all the usual questions from support, their only offering was that I needed to install a new Wifi access point near the gateway to improve the wifi signal. After I insisted this was not a Wifi issue they suggested I reboot the Enphase gateway which fixed the issue. I would have expected that suggestion long before they insist I unnecessarily upgrade my working network…..

I Installed a 10 module/IQ8 minroinverter (m/i) tracking PV array 6 months ago in the Hebrides, Scotland, UK. Unfortunately one of the inverters failed 5 months later.

I bought Enphase kit this time because the last time I installed it (15 years ago!) it was very simple to do and worked very well.

I requested a replacement m/i from Enphase and that all went very smoothly, the new one arrived in about 2 weeks.

However, included with the new m/i were precisely *zero* instructions as to what to do next!! Searching the web generates a vast array of conflicting, out of date and plain irrelevant info from Enphase.

After a *great deal* of time messing around with the app on my iPhone using the Enphase Toolkit app found the following (for the benefit of someone else in the same boat) goto the system in question, scroll right to the bottom > 'Service' section, click on 'Replacement and RMA Service', 'Replace Devices', 'IQ M/i...' , 'Install Replacement'... and enter the old and new m/i serial numbers (you did remember to make a note of it before you buried it behind the PV module up on the roof, didn't you?(!)), then you have to email Enphase using the email address on the enclosed form and a couple of days later (in my case) the new m/i started working ).

To say I am frustrated is the understatement of the bloody year!

I do *not* think I will be bothering Enphase the *next* time I install a system unless they pull their flaming finger out and sort out this God-awful mess!

This is not an accurate response! It took Enphase over 6 months to address the system issues and to replace mult parts and 3 site visits. The "wiring" issue discovered from a tech in a completely different state via monitoring my system. There was a solid month when a power surge occurred around 2am every evening- like my house was rebooting. All of my panels were working prior to my system failure. Spread the word on solar systems! I work for an airline and shared my story thousands of times! Worst decision ever!

The system requires wifi or it doesn't generate electricity. Our unit has spotty wifi due to interference and disconnects frequently

Due to installation and connection issues with our photovoltaic panels, the installer sought support from Enphase Energy and appointed Mr. Maxime Rebours. We sincerely thank him for resolving all our problems, which had persisted for six months with the installer. Maxime was very efficient and professional, and we are greatly relieved to have dealt with him.

I recently had a 14 panel system installed in the UK. While it's too early to give feedback on the product other than it appears to be generating as expected, the Enlighten reports don't work for me at all. They seem to be predicated on a Net Metering method that is not used in the UK. Support of ToU tariffs is also very basic and of no use to me. There appear to be no controls; it is a monitoring tool only.

When you sell your home and the solar panels on the roof, Enphase charges $199.00 US to transfer the ownership of the inverters, their waranty and access to the on line monitoring. Other soloar inverter companies Like FIRST SOLAR charge nothing. This charge is just a money grab by Enphase. It indicates their lack of repect for customers.

I bought their IQ EV Charger because they advertise a "self-consumption" feature. Strange name, but basically means that it will only use excess solar energy you produce from your panels instead of pulling from the grid. All installed, I couldn't find the setting to enable this in the app. I called IQ EV tech support, they had no idea. Forwarded me to software support, they said that I had to have a battery (which I don't) to get this feature. Forwarded me to sales to initiate a return, and was told that no, i don't need a battery, i need another type of fuse that they sell for $50 (which is not mentioned in their advertisement of the feature). After over an hour on the phone (my time is worth more than $50/hour!), I asked if they would comp me the fuse given the misleading advertisement, and got a "no" from the store support people. Asked about returning the entire unit (that cost me around $900), and was told that I would be charged a restocking fee as it's over the 30 day free return limit. Disappointing to say the least.

We spent A LOT of money when we installed our solar system. They said at the time it was the biggest install they had done to date. We have 86 panels and a third of them are not working. We have contacted Oncor, Enphase, the installer and everyone wants to keep passing the buck and not fix the problem.

I had a solar system installed using some of iEnphase’s products, functional about mid 2023. I had to call them once for a connection issue that the representative was able to walk me through fixing quite readily. I was pleased with their customer service, and thus far I am very pleased with their product, I also find it very easy to use their Enphase app to check on the system whenever I want.

As I read the comments, it seems there is a lack of SERVICE, and alot to do with battery issues. My installer Black Platinum in Phoenix, has upgraded and kept my system in great shape, applied warranties and for now 15 years, it's the best thing i ever did. I have a 7.8 kw system that has saved me thousands of dollars and has paid for itself after 8 years. I put 210 sanyos initially and added 6 more 310 panels a couple years ago. I have yet to pay on-peak charges on a 2650 sq ft house w 3 HVAC units.