Enterprise Rent-A-Car Reviews 1,106

I had a car crush and my insurance works hand in hand with enterprise. Enterprise quickly got me a vehicle next day and the process was easy and quick. The car was 2025 very new. They made my claim transition better as I was cruising around in latest car and when I took it back I even gave it a clean as the way they interacted with me was very professional and friendly. I would deffo go back to even spend my own money to rent from them.

Incredibly bad customer service. Booked a courtesy car for a disabled person while their vehicle is being repaired well in advance and they fail to deliver. Expecting a disabled person to simply do without. Worst rental company ever.

We rented a vehicle from the Seattle Airport location last Thursday. We were able to check in online and go straight to the garage to pick out our vehicle and get keys. The process is wonderfully streamlined and efficient.
Same on the way back - maybe 5 minutes from arrival to walking away from the car with our receipt in our email. Their employees were cheerful and friendly as well as knowledgeable. This rental was altogether a pleasure and I HATE car rentals

Thank you,
Jane

Rented a car for 2 days through my bank/breakdown cover after my car needed to be repaired. No issues returning it and my holding deposit was returned quite quickly. A month later, long after the booking had be closed, I discover Enterprise has stolen £500 out of my account and neither the office I got the car from nor Head Office can find any trace of the money being taken or a reason why. 10 days before Christmas and Enterprise no closer to returning my money.

Had the worst experience with enterprise rent a car Cork branch. If i could give them zero stars i would! I rented a car three weeks ago with the Cork branch (Blackpool) i had hoped to only have it for one week while my car was in the garage but unfortunately had to extend my rental as my car took longer to fix due to waiting on delivery of parts. Last weekend i was coming up the one way in Spring lane, Blackpool Cork with my 6 year old daughter after collecting our Chinese and a notification came on the dashboard check tyre pressure so i immediately pulled in off the main road to get the car to a safe location. I saw that the front left tyre was flat and i panicked as i know nothing about cars and i had a child with me so i called my uncle. He came down and checked the car and Enterprise had given no spare tyre with the car only an electric pump. They never told me there was no spare tyre when i rented the car nor was it anywhere in there rental policies so how was i supposed to know this as it is not common knowledge!! My uncle tried to pump the tyre but no luck. I must have hit a pot hole or something coming up the one way but didn't feel anything nor was i speeding so i didn't know anything was wrong until the car alerted me. As it was the weekend the Blackpool local branch in Cork was closed. I left the car in a safe location off the main road and returned home and the next morning (Sunday)at 9am i contacted enterprise head office in Dublin who gave me a number to ring to repair the tyre. They assured me i wouldn't be charged for the call out fee and may just need to pay the price of a new tyre. I explained i had a child and lived a 20 minute walk away from where the car was parked up so i would need at least 20 minutes notice before the company who were gonna replace the tyre for me would be there as i needed to sort a lift down and enterprise told me on the phone i had to be there in person while they changed the tyre! I then got a phonecall that they were by the car and i wasn't there! I explained that noone had notified me and i was supposed to get 20 minutes notice as i needed to sort out a way to get there! Enterprise hadn't gave them a contact number for me and gave the wrong postcode at first!! I eventually made my way to the car and they replaced the tyre they told me in fact i didn't need to be there in person so again more miscommunication from enterprise! And also that i wouldn't be charged for the call out they would send the details to enterprise. I returned the car today to the Blackpool branch and upon inspection they said the car was perfect no scratches or damage and i even gave more diesel back in the tank than needed! Almost double the amount. I said it to them about the tyre last week and the manager of the branch was so so so rude! He told me i would have to pay €350. I said €350 for a tyre? Its not a BMW at all? Its a seat ateca! Also not what i ordered i actually ordered a small car but on the day they gave me the Ateca! The manager was beyond rude and told me he could charge me €2700 if i want. That was a threat! As that is the amount for damaging a car. I said i didn't damage any car. The car is perfect. I unfortunately got a flat tyre on a bad road and needed a replacement. They left me with no choice but to ring to get the tyre replaced as once again i note they did not give a spare tyre!! I told him i obviously didn't mean for this to happen. I was stranded with a child 20 minutes away from my house at night while this happened! I would be happy to pay for the tyre but a tyre is not €350 and i was assured on the phone i would not have to pay for the call out by enterprise and by AA. He told me he would be keeping my €250 deposit and i would have to pay another €100. I expressed how upset i was over this as it is almost Christmas and i am now down €350 i don't have because of a small problem with a tyre. The manager Michal showed no remorse. Was extremely rude and arrogant and i would never ever deal with them again. I have rented cars in Ireland before and across Europe and America and never had a problem with any other car company's nor has anything like this happened to me before. I have reported this to the head office and was told the area manager would contact me in 5 days. I hope he does! I would not recommend enterprise to any family or friends for how i was treated and how i was spoken to and threatened by the manager! I have a pretty big social media platform and i will be advising people not to rent from there on there to as i have had the worst experience ever and i wouldn't like others to basically get scammed the same. STAY AWAY!

Outstanding Service at Enterprise Car Rental – Norfolk, VA (Military Highway)
Over Thanksgiving weekend, I had an accident and my insurance company placed a reservation with Enterprise. Unfortunately, every location I contacted told me there were no cars available. Just when I thought I was out of options, Jeremy and Luther at the Military Highway branch in Norfolk, VA went above and beyond.
Even at the very last minute before closing, they worked tirelessly to find me a vehicle. Their dedication, professionalism, and genuine care turned a stressful situation into a positive experience. Jeremy and Luther didn’t just provide customer service—they provided peace of mind when I needed it most.
I cannot thank them enough for their hard work and commitment. Enterprise is lucky to have such outstanding employees, and I will absolutely recommend this location to anyone in need of a rental car.

Unable to hire a car told we needed a credit card despite hiring several cars for them in the past

telephone booking was swift and christines friendly manner was well received , even trying to find me a cheaper option . alistair also gets top marks for his professionalism in getting me moving and explaining everything in simple terms while under no pressure. this was at the inverness branch on seafield road . thanks again .

We were on holiday from UK and decided to hire a car for the last 2 days. Visited the Mount Pleasant branch (South Carolina)and dealt with Kristopher Kuncl (The manager) and Imira Ackerson (when we returned the car).
Every step of the process was excellent, and the team was extremely helpful. I even got a lift back to my hotel. One of the best car hire experiences of my life (and I'm 68 and well travelled)

Returned rental vehicle to Orlando Airport in early morning. Enterprise had no signage or personnel directing where vehicles should be returned inside area of parking garage controlled by Enterprise. After considerable time, an Enterprise employee showed up and directed me to back up in spite of a hidden obstacle immediately behind me. Then Enterprise charged me for expense related to accident when Company's own negligence was responsible.

The Greenwood Enterprise on U.S. 31 near Rural King was excellent. A smooth counter experience and checkout. Vehicle was clean. I gave 4 out of 5 because the fuel door wouldn't open. I had to fenagle with it for 2+ minutes at the first gas station. And I couldn't get it to open at all at the second gas station. I made it back home with 55 miles to empty. The fuel door did open the next morning and I was able to fuel up before returning the vehicle. But as far as customer service goes on pickup and return, 5 out of 5 at this location. I also saved Marion County's rental tax, which dropped it down about $5.

I have emailed my receipt for the windshield wipers to 2 different representatives. Even with many follow up emails they still have not refunded the cost of the wipers. One has not even replied at all to me. Customer service is non-responsive.

Absolutely awful experience!
Enterprise sold me the additional car insurance waiver at £10 per day. Paid £70 and they told me that I would be refunded if I had the car for less than seven days. I had the car for five days and, despite requests, have never received my £20 back!
Also, when it came to returning the car, they told me that I had to bring it to them as they could not collect it; neither could they offer to give me a lift back to my home. So, I had to walk nearly four miles to get back home.

I phoned ahead to the Altrincham Branch in the UK to make sure they had the car I needed before I made the online booking (through a corporate scheme) and then went into the branch the evening before the rental to see for myself that the car was there.

Of course, they didn't have my car (standard SUV) or anything like it and gave me a 'free upgrade' to a minibus (with a much higher deposit and insurance excess!)

This is the 2nd time they have tried to fob me off with the wrong vehicle type.

The staff there really couldn't care less about whether or not the customer gets what they booked and paid for. However, they did give me a false name because they knew this review was coming!

The only reason for using them at all is the proximity to my office and the corporate discount.

I rented a car from here. I waited over an hour and a half on the day for the car. I was told the fuel costs would be wavered, they were not and I was charged for this. I was also told the extra driver fee would be wavered and this was not refunded to me. When I returned the car I did not get my deposit back either. I returned the car a day early and did not get refunded for the extra day. Ive called and I've emailed with absolutely no response. I got 1 response that they would "look into it" which I haven't heard back from yet since the 30 October. Ive mailed multiple times after this and have not got a response. Give me a refund, you thieves!!

I needed a car, while my pickup was being fixed, and went to Enterprise in Martinez on Bobby Jones. They were fantastic. I was able to get a vehicle in record time. I am disabled and I had dealings with all of the staff at one point or another and they were all good at their jobs and they were caring about my condition and helped me above and beyond. So a good shout out to Shauna Miller, Tyberius Aaron, Morgan Faller, Justice Hawkins and Lamarcus Gaines. Thanks again Team.

Never had a problem with rentals in previous years . New management is not customer friendly . They do not answer phones and/or leave you on hold forever . A big power hungry as I was not happy at the the third round of “ holds “ and they said I am not Able to rent a car there now . Hertz it is !

I rented a Car at Barcelona Airport last Friday. The Car broke down on Friday night, which can happen (faulty battery). It took until Sunday morning to get a replacement car. I have documented 9 separate phone calls that I had to make to get the replacement. Also, I had to take a taxi at my expense to collect the replacement. Enterprise promised that I would be refunded my taxi fares plus 1 day's rental when I returned the car. When I returned the car, the branch manager refused to refund my taxi, refused to refund 1 day rental and even refused to return my 200E rental deposit because I could not prove that I did not cause the battery to fail. To add insult to injury, there is a big sign in the office that says 'Our number one priority is you' Something of a cruel joke, I think.

I recently rented a car from Enterprise in Council Bluffs, Iowa. From the time they picked me up at my home to the time that I returned the car the customer service at this location was excellent. I want to especially think Elijah and Faye and the coworker with Faye that helped me rent the car. They were all professional and courteous and friendly and made the process go very smoothly. I would definitely recommend this location.

I've just been charged a £35 admin fee as I apparently received a citation while driving. No idea why, and it's my first ever but to have to pay a £35 admin fee on top of the citation is galling. It takes less than a minute to look up the license and date, so I feel a £35 admin fee is ridiculous.

While the staff at the local branch were helpful, I've just been charged a £35 admin fee as I apparently received a citation while driving. No idea why, and it's my first ever but to have to pay a £35 admin fee on top of the citation is galling. It takes less than a minute to look up the license and date, so I feel a £35 admin fee is ridiculous.

When I left a google review online, Natalie at Enterprise replied, "Hi, we would like to discuss this with you. Please visit (this link) to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Natalie"

Yet when I followed that link, the agent on Live Chat told me, ""Unfortunaltey, I think Natalie was mistaken. I am afraid we do not have access to traffic violations through the Live Chat."

So I emailed, yet there was no discussion as Natalie had promised, which was clearly just trying to look as if Enterprise responds to its customers when they actually have no intention of doing so. Instead, I was told that I am now being charged £70 for a second citation 2 minutes later.

AVOID AVOID AVOID Enterprise. Terrible customer services, and ludicrous hidden prices in the fine print.