Envoy Financial Reviews 288

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, deep knowledge, and approachable attitude, making the entire process smooth and stress-free. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the clear explanations provided, which instilled peace of mind and made complex processes easy to understand. However, some people also felt that communication could sometimes be lacking, leaving them feeling uninformed during parts of the process.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

People report positive experiences with service, often highlighting the outstanding customer service and the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the outstanding support and... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting how seamless, easy, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to Ross and Erin for helping us navigate our mortgage for our first home together. They were both so helpful throughout our house buying process. Communication was excellent... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ross and the team were great

Ross and the team were helpful, professional and friendly. After our advisor left abruptly with no warning, Ross took over our account and explained everything but ensured we were in good hands. Ross got us a great deal on our mortgage and gave great advise throughout. I would recommend Envoy to anyone looking for a great deal on their mortgage paired with great customer service!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage advance

I can’t recommend Steffi and Karolina enough. They have been so helpful and made the process very straight forward for us when applying for a further advance on our mortgage. We will definitely use Envoy again.

25 March 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Glad we could help you. Thanks for leaving us a review.

Rated 5 out of 5 stars

Purchasing a first property

Made every part of the process clear and concise and provided me with the confidence and the knowledge to make informed decisions.

18 March 2026
Unprompted review
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Reply from Envoy Financial

Glad we could help, thanks for the review.

Rated 5 out of 5 stars

Excellent service

I can't thank Ross and Erin at Envoy enough for their help and advice during the process of buying my first home. As a first time buyer I had no clue where to start, Ross supported me throughout and made the process easy for me. Communication was excellent throughout, the entire process was seamless! I will continue to use Envoy in the future and would highly recommend their service to anyone! Thanks again to the team at Envoy.

6 March 2026
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thank you for leaving us a review.

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, the process of finding your first home can be very overwhelming, but Lauren has been absolutely fantastic. She has guided me through the entire process and my anxieties were definitely eased. Could not recommend you guys enough, thank you!

6 March 2026
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thanks for leaving us a review.

Rated 5 out of 5 stars

Excellent service

I was recommended Envoy Financial by a colleague and as a first time buyer I couldn't have had a better experience. From the outset Graeme was extremely open, knowledgeable and helpful. Having someone so experienced in my corner when dealing with estate agents and advising on all aspects of the buying process was invaluable. Karolina was also very professional and efficient in the later stages. I won't be going anywhere else for mortgage services in the future.

6 March 2026
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a review. We are glad we could help.

Rated 5 out of 5 stars

We used Lauren as our mortgage advisor…

We used Lauren as our mortgage advisor when we decided to sell our family home of 24 years and move to our dream house in the countryside. From start to finish, Lauren was absolutely amazing. She found us the best mortgage and insurance products to suit our needs and kept in touch throughout the whole process.
It was an anxious time for us, as we hadn’t moved in so long and everything felt new, but Lauren reassured us at every step and gave us real peace of mind. We’ll definitely continue to use Lauren and Envoy’s services in the future when it’s time to remortgage, and we’ve already passed her details on to friends because she was so good.
Thank you for everything, Lauren! x

15 December 2025
Unprompted review
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Reply from Envoy Financial

We appreciate you taking the time to leave us a review and are glad we could help,

Rated 5 out of 5 stars

Buy to Let Mortgage Made Easy

Graeme and the team were very helpful and provided good advice, helping us secure our first Buy to Let mortgage as a newly set up company. The process was quick and went smoothly, with great communication throughout.

6 February 2026
Unprompted review
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Reply from Envoy Financial

Pleased we could help. Thanks for leaving us a review.

Rated 5 out of 5 stars

Ross and Erin from Envoy Financial…

Ross and Erin from Envoy Financial helped support us through our morgage application. They were very attentive and helpful along the way. Whenever we had a question or a query they were great at getting back to us in a quick and timely manner.

Thank you both for all your help. We look forward to working with you guys again in the future.

10 February 2026
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a review. We are glad we could help.

Rated 5 out of 5 stars

Professional, communicative, understanding.

This is my second mortgage through the team at Envoy Financial. I felt valued, informed and considered throughout the whole easy process. 10/10 will use again.

16 January 2026
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thanks for your review.

Rated 5 out of 5 stars

Amazing service

One word to sum up the experience we received from Meryn and the rest of the team AMAZING! From the start to completion Meryn and Amy have been so supportive and have helped us in so many ways that words can’t even describe. Every step of our remortgage journey Meryn has been on hand to support us and even though the solicitors in the middle became a bit sticky shall we say Meryn done her best to try and keep us positive. Thank you so much from the bottom of my heart for everything you have done.

30 January 2026
Unprompted review
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Reply from Envoy Financial

Thanks for your review. Delighted we could help.

Rated 5 out of 5 stars

Great advice and genuinely exceptional service!

I couldn’t be more grateful to Kirsty, Graeme and Karolina. I initially came to them after being told by another company that paying nearly £6,000 in early repayment fees was the only way we’d be able to move house.
From the very first conversation, Envoy completely changed that outlook.

They went above and beyond to find a solution that actually made our move affordable, taking the time to clearly explain every step and guide us through the entire process. Communication was excellent throughout. Kirsty, Graeme and Karolina were always approachable, responsive, and happy to answer any questions, no matter how small. Nothing ever felt like a hassle.

They lifted a huge amount of pressure during what is usually a very stressful time, and for that I can’t thank them enough. I wouldn’t hesitate to recommend Envoy to anyone, an outstanding service from start to finish.

29 December 2025
Unprompted review
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Reply from Envoy Financial

Thank you for your detailed review, we are glad we could help you.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

We will always be grateful for what they did for us. After struggling for 5 years to find a place to call home, we finally made this dream come true with the help and guidelines of Brogan and her team. I want to highlight as well how professional Brogan is been in handling our language barrier: I have lost count of how many times I asked her the same questions in order to clarify any doubts. They guided us in each step of the process of buying, explaining carfully and giving us updates. We will never be able to recommend them enough 🩷

14 November 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thank you for your kind words

Rated 5 out of 5 stars

Highly Recommend

Ross, Erin and the team at Envoy were extremely helpful with our mortgage needs. As we were both first time buyers we were unsure of the entire process however Ross helped us throughout, highly recommend.

14 January 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks. Delighted to have been able to help.

Rated 5 out of 5 stars

Can't thank Graeme and Karolina enough…

Can't thank Graeme and Karolina enough for all their help and support the last few months. They are both so helpful and make everything so clear and easy to understand. They've made the entire process much less stressful. Would recommend them to anyone!

9 January 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We are glad we could help. Thank you for leaving us a review.

Rated 5 out of 5 stars

Great Experience

Graeme and Karolina were very knowledgeable and helpful - we’d definitely recommend them.

9 January 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Glad we could help. Thanks for the review.

Rated 5 out of 5 stars

Amazing - everything you need!

Everything you need to know answered and dealt with promptly and professionally - my new first port of call for all things mortgages! Thank you to Ross & Erin, you’ve been great and will certainly recommend to friends & colleagues!

12 January 2026
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Delighted to have been able to help. Thank you for the kind words.

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