Envoy Financial Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as exceptional, with many people appreciating the personalized guidance and clear explanations, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that queries are always answered promptly and thoroughly. However, some customers also noted that they felt left in the dark for most of the process, wishing for more regular communication and guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the professionalism, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was made... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been the best mortgage broker I could have asked for. Everyone is aware buying a home can be stressful, but Ross made everything seem quite easy. He stood by my side every step of the way, an... See more

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(302)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

100% recommend Envoy …

Can’t thank Ross enough for everything he done for us. Ross managed to sort everything out for us within a couple of weeks. Great customer service.

29 October 2025
Unprompted review
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Reply from Envoy Financial

We are glad we could help. Thank you for choosing us to help with your mortgage.

Rated 5 out of 5 stars

Envoy Financial only the BEST!!I wasted…

Envoy Financial only the BEST!!I wasted six months of my life at a financial advisor in Edinburgh and in just 4 days I got the mortgage from Ross, incredible I still have to realize this, it deserves much more than five stars. I think it's a record!👏👏👏💯💯💯

20 December 2025
Unprompted review
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Reply from Envoy Financial

We love your kind words, we are glad we could help.

Rated 5 out of 5 stars

sorted our Mortgage

Meryn and Amy have been fabulous, friendly and very helpful. Made the whole process seen easy and took away all the stress for us.

16 December 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thank you for leaving us a review.

Rated 5 out of 5 stars

Ross and Erin are simply the best when…

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. Their friendly nature, deep knowledge, and approachable attitude made the entire process smooth and stress-free.

I couldn’t have asked for better support, they truly deserve more than 5 stars!

11 December 2025
Unprompted review
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Reply from Envoy Financial

Thank you for the kind words. We are pleased we could help you.

Rated 5 out of 5 stars

Brilliant work

Brilliant work, made everything so much simpler and got straight to the point of the information we needed to buy our first home! Highly recommend!!

9 December 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a review, we are delighted we could help.

Rated 5 out of 5 stars

Ross and Erin helped me with purchasing…

Ross and Erin helped me with purchasing my first house! They made the whole process seamless and overall very easy! They were always on hand to explain things or answer any questions that I might have! Absolutely would recommend!

4 December 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

Thanks so much to Lauren!

Lauren helped me in purchasing my first home. Her patience and professionalism are second to none. She guided me through every viewing and every home report until I found the one I wanted and made sure to find the best mortgage rate for me. If it wasn’t for Lauren I don’t know how I would manage to successfully achieve this new chapter in my life. The peace in mind of knowing that Envoy will remain in contact to provide me support with fixed rates expiring is a plus. A great organisation that truly seeks the best outcome for their clients!

6 December 2025
Unprompted review
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Reply from Envoy Financial

Your kind words mean a lot. We are glad we could help.

Rated 5 out of 5 stars

Cannot thank Meryn & Amy enough for…

Cannot thank Meryn & Amy enough for their support and advice during the purchasing process of our new house. Very responsive and reliable. 5/5
K&V

13 October 2025
Unprompted review
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Reply from Envoy Financial

Delighted to have been able to help. Thank you for the review.

Rated 5 out of 5 stars

My full experience has been excellent…

My full experience has been excellent and would definitely recommend this company to anyone. Credit to Ross and Erin who I can’t thank enough for everything they done.

5 December 2025
Unprompted review
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Reply from Envoy Financial

Thanks, glad we could help.

Rated 5 out of 5 stars

Outstanding Service

We received outstanding service from Graeme, who went above and beyond to help us secure our forever home. He made what could have been a tedious process (transferring my previous mortgage and adding my partner) simple and stress-free. Our mortgage was accepted within days, and we couldn’t be happier.

We also had to return to Karolina & Ross later to update our mortgage due to a stressful change in circumstances, and they turned it around within a day — truly exceptional service.

I would highly recommend Envoy to anyone looking for a reliable and supportive advisor.

1 October 2025
Unprompted review
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Reply from Envoy Financial

Thank you for your review, we are glad we could help.

Rated 5 out of 5 stars

Ross was absolutely brilliant very…

Ross was absolutely brilliant very informative gave us lots of options and was very helpful with all of our questions and made sure we could concentrate on finding our new home
Thanks again to Ross and the team

28 November 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thanks for the review.

Rated 5 out of 5 stars

Excellent service and very friendly

Excellent service and very friendly. Ross organised everything we need and was very responsive to any changes, questions or query’s.

Thanks
Cameron & Emma

27 November 2025
Unprompted review
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Reply from Envoy Financial

Thank you we are glad we could assist.

Rated 5 out of 5 stars

5 star experience! Best in the industry!

Ross at envoy was fantastic throughout the full process of us buying our new home.

From the AIP in May to completion in November he took any stress away from us and dealt with everything.

We even got a great deal on our life, income and home insurance.

We will be 100% be using his services again when the time comes to remortgage.

If I could give more than 5 starts I would!

27 November 2025
Unprompted review
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Reply from Envoy Financial

Thanks for the kind review, we are glad we could help.

Rated 5 out of 5 stars

Enjoy the envoy experience

Ross and the team came in at the last minute and sorted out something I thought I could do myself. Turns out these guys are really good at just getting it done and letting you focus on other things during what can be a pretty stressful time! I was blown away by how easy they made it for us and wouldn’t hesitate to recommend them.

24 November 2025
Unprompted review
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Reply from Envoy Financial

Thanks. We are delighted to have been able to help.

Rated 5 out of 5 stars

Ross and the team helped me from start…

Ross and the team helped me from start to finish when looking to buy a new house. They first helped me budget, then helped me with every single step including sorting all my insurance etc.

The best thing about envoy was how approachable and helpful they were. Can’t recommend them enough.

1 June 2025
Unprompted review
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Reply from Envoy Financial

Thank you for the kind words. Glad we could help.

Rated 5 out of 5 stars

11/10

Working with Ross and Eirin has been an exceptional experience from start to finish. They has been incredibly understanding throughout the entire process, always taking the time to explain each step clearly and patiently. We truly felt supported!

Ross went above and beyond to find us the best offer available and carefully reviewed every detail to ensure everything was aligned with our needs. His professionalism, dedication, and attention to detail made what could have been a stressful process feel smooth and manageable.

We’re extremely grateful for the Envoy's guidance and would highly recommend their service to anyone looking for mortgage services.

21 November 2025
Unprompted review
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Reply from Envoy Financial

Thank you. We are delighted to have been able to help.

Rated 5 out of 5 stars

Great company

This is our second time dealing with Envoy and we wouldn't go anywhere else, we can't recommend them enough. Ross and Erin are very professional and great to deal with. Nothing is a problem and they were available round the clock guiding us through each process that had to be done. A pleasure to deal with again. Thank you Envoy.

13 October 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Delighted to have been able to help. Thanks for leaving us a review.

Rated 5 out of 5 stars

Ross from Envoy Home Buying and Selling Guidance and Support

The support that Ross and the Envoy team provided was invaluable throughout a long process of looking to sell our home and purchase a new one. His knowledge provided much needed industry knowledge as we navigated the many negotiations and made the decision making much easier.
We would definitely use Envoy again in the future.

20 November 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We appreciate the kind words, thanks.

Rated 5 out of 5 stars

Envoy Financial your Trustable mortgage Agent

Ross's knowledge of the property market and financial products is vast and current. He was able to review the entire market and confidently guide us to the best possible option, even with a slightly complex case.

2 November 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Delighted to have been able to assist you. Thanks for leaving us a review.

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