Envoy Financial Reviews 

302
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and approachable attitude, making the entire process smooth and stress-free. The service provided is often described as exceptional, with many people appreciating the personalized guidance and clear explanations, especially for first-time buyers. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that queries are always answered promptly and thoroughly. However, some customers also noted that they felt left in the dark for most of the process, wishing for more regular communication and guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the professionalism, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process was made... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ross has been the best mortgage broker I could have asked for. Everyone is aware buying a home can be stressful, but Ross made everything seem quite easy. He stood by my side every step of the way, an... See more

Rated 5 out of 5 stars

Couldn't rate Graeme and Karolina from Envoy Financial highly enough. We recently moved into our new home, and as this was our first time dealing with both selling and buying, their advice and guidanc... See more

Company replied

Rated 5 out of 5 stars

Ross and Erin are simply the best when it comes to mortgages. As a first-time buyer, I had countless small questions and worries, but they patiently clarified every single one without hesitation. T... See more

Company replied

Rated 5 out of 5 stars

Another massive thank you to my long term mortgage advisor Robyn who has completed all the mortgage applications on my property since 2019. You’re still the best in the business and still manage... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

At Envoy we cover all facets of property related mortgage advice. To put it simply we allow our clients to make value adding decisions based on our extensive experience & market knowledge. We offer a genuine end to end approach whether you’re buying your first home, moving home or looking to secure the best re-mortgage deal. Our whole focus is our clients. We aim to create a lifetime relationship with each client. We want to help you source and select your new home, secure you the funding you need to buy it; and ensure you have all the correct insurances in place to keep it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

302 reviews

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No recent history of asking for reviews

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4.9

All reviews

(302)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

1st class, friendly and efficient service

Really could not have bought our lovely new home without the help of Robyn. Her advice, help and support made the whole process so much easier.

She arranged our mortgage, life insurance and also put us in touch with Lynn, the lawyer to deal with the legal side of it all.

I never once felt stressed about the process as Robyn was there every step of the way and always available to message or phone.

Her friendly manner, knowledge and advice was so helpful and reassuring. I also admired her patience as we had lots of questions :)

Thanks for everything Robyn, we would definitely recommend you and the 1st class service we received.

Best wishes
Lyndsey and Stephen

28 March 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us such a kind and detailed review. We are glad we could help.

Rated 5 out of 5 stars

Brilliant experience working with Ross…

Brilliant experience working with Ross from Envoy. Such a seamless, smooth process, helping us every step of the way. Easy and quick communication and provision of solutions for different situations. We now have our lovely home, with no stress organising mortgages etc…

3 April 2025
Unprompted review
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Reply from Envoy Financial

We are pleased we could help. Thanks for leaving us a positive review.

Rated 5 out of 5 stars

Meryn was an absolute saint

Meryn was an absolute saint! She made the process so easy for us and really took the time to explain everything with so much patience (especially with us being first time buyers). I can’t recommend her enough!! Thanks so much again Meryn for all your help! Codie and Scott🌟

1 April 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a kind review. We are delighted to have been able to help.

Rated 5 out of 5 stars

Very good service from Ross

Very good service from Ross, made a stressful process so much easier, couldn’t recommend enough

25 March 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thanks for leaving us a review.

Rated 5 out of 5 stars

As first time buyers me and my partner…

As first time buyers me and my partner didn’t really know where to begin but got in touch with Brogan that helped us through every step of the way.
We can’t thank Brogan enough for everything she done for us, she went over and above. Would definitely recommend ❤️

28 February 2025
Unprompted review
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Reply from Envoy Financial

Thanks for the kind review, we are glad we could help.

Rated 5 out of 5 stars

Quality service received from Robyn At…

Quality service received from Robyn At Envoy Financial. Applying for a mortgage is a daunting process for first time buyers. Robyn made the process as easy and seamless as possible. She secured the best package for our needs and provided helpful advice and guidance throughout. We highly recommend Robyn & her services.

3 February 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thank you for the positive words and review.

Rated 5 out of 5 stars

Amazing service!

I can't thank Robyn enough for her help in buying our first home!
As a first-time buyers we had no idea where to even start, but Robyn was incredibly knowledgeable and took the time to guide us through the process, she made everything clear and stress-free. Robyn always kept us up to date and was there to help with any questions we had.
I can honestly say it was a smooth process from start to finish. We really couldn’t have done it without her!
Would highly recommend Robyn to anyone looking to buy a home.

28 February 2025
Unprompted review
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Reply from Envoy Financial

Thanks for taking the time to leave us a kind review. We are delighted to have been able to help.

Rated 5 out of 5 stars

Meryn goes above and beyond!

As first time buyers, My husband and I didn't really know where to start with applying for a mortgage, but that didn't matter because Meryn was truly amazing! She helped us every step of the way and explained things so well without making us feel stupid for not knowing things. She even helped us negotiate with the sellers.

I would highly recommend using Meryn in future. She really does go above and beyond!

24 January 2025
Unprompted review
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Reply from Envoy Financial

We appreciate the kind words, thanks for leaving us a positive review.

Rated 5 out of 5 stars

I haven’t bought a house for nearly 20…

I haven’t bought a house for nearly 20 years, so to say it was daunting in the early stages of thinking about moving would be understating it.
I was introduced to Brogan and she immediately put me at ease and guided me through the process in organising my mortgage.
She was there literally every step of the way and always on hand to answer any questions I had throughout the short journey.
Brogan got my morgage in place in roughly 2 weeks.
Genuinely the nicest person too which helps, 10/10 service from Brogan.

13 March 2025
Unprompted review
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Reply from Envoy Financial

Thanks for taking the time to leave us such a kind review, we are glad we could help.

Rated 5 out of 5 stars

Very helpful and easy to use service

Very helpful and easy to use service. Would recommend using as it took a load of work away from me during a busy time getting everything else sorted for the house move. Would recommend

28 February 2025
Unprompted review
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Reply from Envoy Financial

Glad we could help. Thanks for the review.

Rated 5 out of 5 stars

Delighted with the service and advice…

Delighted with the service and advice provided by Envoy Financial. Ross, along with Karolina, were instrumental in making my house move simple, straight forward, and as efficient as possible, when it proved to be challenging and sensitive circumstances. Very approachable and understanding in the most professional manner. Would highly recommend these services to any friends or family.

27 February 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a positive review. We are glad we could help.

Rated 5 out of 5 stars

Excellent remortgage experience

Excellent remortgage experience. Ross made it a painless process. He provided guidance on the best option for us, even when the business would have benefitted more from taking us in a different direction. Thanks so much Ross.

30 October 2024
Unprompted review
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Reply from Envoy Financial

We are delighted to have been able to help. Thank you for leaving us a kind review.

Rated 5 out of 5 stars

I recently purchased my first solo home…

I recently purchased my first solo home & couldn’t have done it without Graeme, Karolina & the rest of the team at Envoy. They have been nothing short of spectacular in looking after me during the full process & still are!
A wonderful, professional yet personal service that I would highly recommend to anyone.

20 February 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a kind review, we are glad we could help.

Rated 5 out of 5 stars

Our first home.

A huge thank you to Ross, our mortgage advisor, for guiding us through the process of buying our first home together! From start to finish, he made everything so straightforward, offering expert advice, constant support, and a truly great service. We couldn’t have done it without him, and we’re so grateful for all his help.

If anyone is looking for a mortgage advisor who really knows his stuff and goes above and beyond, we can’t recommend Ross enough!

5 February 2025
Unprompted review
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Reply from Envoy Financial

Thanks for leaving us a kind review. We are glad we could help.

Rated 5 out of 5 stars

Brilliant Experience

Massive thank you to Graeme and Karolina for all of their help getting our mortgage sorted. The process was quick, smooth and both Karolina and Graeme were so knowledgeable. Wouldn't hesitate to use them in the future and we will definitely recommend to friends and family.

4 February 2025
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We are glad we could help. Thanks for leaving us a positive review

Rated 5 out of 5 stars

Ross Bremner proved himself a man of action

After terribly misguided from another advisor when we almost lost our hope of not getting the house which we found after a long search just then we were introduced with Ross Bremner from envoy financial. Ross went out his way to help us to get our desired home. He proved himself to be a man of action.We couldn't ask for more how he helped us throughout our buying journey. He was just a text or call away from us to ensure us that everything is in right way. Not only he helped us to get the mortgage but also help us to find the right home and mortgage insurance for us. We would definitely recommend Ross and his company to our friends and family who would want their dream come true for buying the house. All the best for Ross and envoy financial.

21 January 2025
Unprompted review
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Reply from Envoy Financial

We are so pleased we have been able to help. Thanks for leaving us a positive review.

Rated 5 out of 5 stars

We had the best experience with Graeme…

We had the best experience with Graeme from start to finish he helped us with everything to do with getting our dream home and we finally have it now. I can't thank him enough for everything he has done for us 🙏

16 January 2025
Unprompted review
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Reply from Envoy Financial

Thank you for leaving us a review. We are delighted to have been able to help.

Rated 5 out of 5 stars

I recently dealt with Envoy Financial…

I recently dealt with Envoy Financial to secure two mortgages, and I couldn’t be more pleased with the experience. From start to finish, their service was exceptional. The team was always in touch, keeping me updated and ensuring the process was as smooth as possible. I had the pleasure of meeting and liaising with Ross, who was incredibly professional and helpful throughout. He worked hard to secure great mortgage rates, and I felt well-supported every step of the way. I would definitely use Envoy Financial again for any future mortgage needs and highly recommend their services.

1 December 2024
Unprompted review
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Reply from Envoy Financial

We are so pleased to have been able to help. Thank you for taking the time to leave us a positive review.

Rated 4 out of 5 stars

Ross was recommended by a friend and…

First time buyer
Ross was recommended by a friend and truth be told he was very helpful and communication was top notch. As a first time buyer, he helped make the process a stress free experience.
Thank you Ross and team for a job well done 👍

20 November 2024
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

We are glad we could help you in purchasing your first property. Thanks for leaving us a review.

Rated 5 out of 5 stars

Efficient and knowledgeable

Ross and Karolina helped us navigate our recent house move and their support has been invaluable. Professional and knowledgeable, their friendly help and advice has helped ensure our move was stress free. Thank you so much.

29 November 2024
Unprompted review
Envoy Financial logo

Reply from Envoy Financial

Thanks for leaving as a five star review, we are delighted to have been able to help you with your house move.

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