Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... See more
Company replied
Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... See more
Company replied
I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... See more
Company replied
Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.7
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful
27 August 2023
Unprompted review
Reply from EPHG Limited
Thanks for the 5 star review :-)
Rapid response
Polite and helpful response when calling late on a Saturday. Rapid contact from the engineer after listening to the problem and engineer was on site in 30 minutes. Very impressed
12 August 2023
Unprompted review
Reply from EPHG Limited
Appreciate your time in writing this nice review and this is the type of service we always try to provide for all our clients. All the best.
Excellent service
Excellent, professional service.
My elderly mother in law had arrived home from hospital to find her toilet not working.
Thomas Sweeney, the plumber you sent, was prompt and efficient. He was able to get parts required, this was a Saturday, and fix the toilet having a professional but friendly approach.
Thank you to all concerned. Would highly recommend your company.
29 July 2023
Unprompted review
Reply from EPHG Limited
Really appreciate the feedback and glad Thomas has been able to assist you very well, and most importantly, being able to get the parts to fix your toilet.
Ephg limited (plumbing)
Arrived within 50mins explained everything and fixed leak in 10-15 mins really good service.
22 July 2023
Unprompted review
Reply from EPHG Limited
Glad the engineer has been able to fix the leak and provide a good service. Appreciate the time you've put in to writing the review, thanks you.
Rapid response to emergency callout
Major leak in central heating loop called for an emergency plumber. Adam connected me to an engineer in my area and the problem was fixed within 2 hours of the initial phone call. Sure, you pay for the call-out, but that's fair enough. I don't work for free and wouldn't expect anybody else to either.
22 July 2023
Unprompted review
Reply from EPHG Limited
Glad the leaking central hoop was fixed and hope you're not having any further problems. Appreciate the time you've put in to writing this nice review, all the best. Thank you.
Plumber Kevin attended our commercial…
Plumber Kevin attended our commercial property on 4th July. He was very professional, keeping me fully informed and even returned to make sure all happy. Would happily recommend Kevin to all.
4 July 2023
Unprompted review
Reply from EPHG Limited
Kevin has many times worked above expectations, and returning to make sure you're happy must be one of them. Happy you've found Kevin to be professional and I thank you for your time in writing this nice review. All the best.
Callum came out to my house from its…
Callum came out to my house from its plumbing scotland at half 2 in the morning to help with a leaking toilet system. The work was promptly sorted to a professional standard. If you ever need a plumber give him a call 👍
25 June 2023
Unprompted review
Reply from EPHG Limited
Callum is 1 in over 2000 contractors that has been taking on the call-out for us and has been very helpful for many years. Happy that Callum was helpful, and appreciate the time you have put in to writing the review.
Great service
Had an issue with electrics at 8pm on a Saturday, engineer came out that night and sorted the problem quickly. Thank you
24 June 2023
Unprompted review
Reply from EPHG Limited
Really glad the engineer we assigned to you was about to sort the problem out rather than having to return with parts.
As we're 24 hours, 8pm is normal for us on a Saturday night and we really appreciate your time in writing the review.
Best wishes going forward and hope you don't require any further emergencies soon.
Great service
The engineer Ross was great. Very efficient, explained everything clearly.
7 May 2023
Unprompted review
Reply from EPHG Limited
Happy that the engineer was great and very efficient with the add information explaining everything clearly. Really appreciate the review and wish you the best going forward. Thank you.
Prompt and courteous out of hours…
Prompt and courteous out of hours service. Would highly recommend..
7 May 2023
Unprompted review
Reply from EPHG Limited
Our aim is always to provide a service within the given time and I thank you for the recommendation and your time in writing the review with much appreciated, I also wish you the best going forward.
Excellent prompt efficient service
Excellent prompt efficient service. Definitely recommend
4 May 2023
Unprompted review
Reply from EPHG Limited
Very kind of you to leave a nice review and I'm glad that you've found the service to be good. All the best.
Reply from EPHG Limited
Glad you had a great service and the engineer was prompt and friendly. Appreciate the review and thanks you, all the best.
Great!
Kyle fitted a filter to our boiler today as it was recommended now that we have a service contract with EMG. He was great and double checked that everything was working properly before he left. Thank you! 😊
19 April 2023
Unprompted review
Reply from EPHG Limited
Normally we only deal with emergencies, but nice to see that the engineer has done more and appreciate the review. I'm personally not sure who EMG is though! Thank you.
Outstanding service. Well worth the money.
The electrician was friendly and was not judgemental.
I say this because my house is in a bit of a state from subsidence etc and all too often I meet tradesmen who give out a bad vibe because of the state of my home. Outstanding behaviour goes a long way.
He was also an excellent electrician who explained everything and did all the paperwork without wrangling. This made it a rare experience for me.
And I have dealt with dozens of tradespeople.
9 March 2023
Unprompted review
Reply from EPHG Limited
Appreciate the review, and would like to say that I have also experienced people being judgemental, which I see is probably a schooling issue. In this case, I'm glad that this engineer was above all that and was able to give you a good experience in the service you used. I also appreciate the time you have given into writing this review. :-)
Professional and reliable
Very professional service from start to finish. I had an emergency call out in the middle of the night and the problem was fixed quickly by a very knowledgeable and experienced engineer. I would highly recommend and use again.
2 April 2023
Unprompted review
Reply from EPHG Limited
Happy you found the service to be great and I thank you for your time in writing the nice review. Never a nice experience having to call someone in the middle of the night, and I'm glad we was able to assist you.
Brilliant engineer called Kev
Brilliant engineer called Kev came to our house after we paid the call out fee. He was amazing! Talked my partner through the problem and what he was doing to fix it. He was really friendly, respectful of our house and great with our dog. Really recommend him as a gas safe engineer.
The company that we used to get him were also polite, explained the process that would happen so that i was sure of what was happening. No one likes having to pay for some one to come out in an emergency but I would definitely recommend this company.
22 March 2023
Unprompted review
Reply from EPHG Limited
It sounds like your experience was great, from using our service to the contractor was doing to fix the problem. Really appreciate your time in writing this wonderful review, and wish you the best going forward. Thank you.
Dependable service
Named engineer arrived within agreed time frame - promptly made measurements to locate the fault, and suggested measurements/inspections to verify the fault. After these were made, the fault was cleared, and power successfully restored. I recommend without hesitation.
12 March 2023
Unprompted review
Reply from EPHG Limited
I'm happy the engineer was able to locate the fault using measurements, and happy you've got your power restored. Thank you for this wonderful review.
Emergency electrician
Tony, the emergency electrician did a fantastic job, and restored power to the house within the hour
12 March 2023
Unprompted review
Reply from EPHG Limited
Glad Tony did a good job in getting your electric back on and really grateful for the review. thank you.
Quick response to boiler breakdown
Quick and friendly response when I called. Helpful advice over the phone. Full explanation of fees for what was involved. Regular updates via text. An engineer was with us within the hour and the problem was solved within 24 hours.
8 March 2023
Unprompted review
Reply from EPHG Limited
We're always trying to go above and beyond keeping our clients updated by text. Glad the issue was fixed within the 24 hours and appreciate the review. Thank you.
EPHG electrical call-out
EPHG, a reliable source for emergency electrical gas and plumbing
The company kept us calm, handling our worries over the phone due to a circuit box issue leaving us with no lights.
The electrician provided to us was very helpful, arrived within 1 hour of call-out notice, knowledgable and showed us the fault, talked us through the process of why the fault occurred and tested it all in front of us to show that we had nothing to worry about
If you have any emergency issues this company is definitely worth giving a try!
You won’t be disappointed
8 March 2023
Unprompted review
Reply from EPHG Limited
Reliably is always our aim, and the engineer we assigned seems very nice. Glad the issue was sorted and there is now calm.
Appreciate your time writing the review and for the nice words put in. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.