EPHG Limited Reviews 

287
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

An emergency call-out resulted in an electrician being with us within 30 minutes. The electrician was very helpful, competent and friendly, and he managed to get us all sorted and back up and running... See more

Company replied

Rated 5 out of 5 stars

Very quick service especially on a Sunday as it was a day nursery , great electrician very informative and he made sure he fixed what he could so we could open the next day Hightly recommend

Company replied

Rated 5 out of 5 stars

We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more

Company replied

Rated 5 out of 5 stars

Called after 5pm and call answered quickly. We had leak from cold water tank down through lights into bathroom below. Plumber visit arranged for within 120 minutes and he arrived well within this t... See more

Company replied

Company details

  1. Repair Service

Written by the company

EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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No recent history of asking for reviews

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4.7

All reviews

(287)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast call out even on a Friday night!

Fast call out even on a Friday night. Fixed within the hour, no issues at all. Costs outlined upfront. Would recommend and would definitely use again if required.

15 September 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Job done as it says on the tin. Happy you managed to have your job done within the hour and hope you don't have any further issue and all the best. Thank you for your time in writing this nice review about our services.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. the engineer from EPHG arrived at exactly the time appointed. he showed tremendous skill in identifying the fault and it was all perfect when he left. Cleared up as he went along. very polite.
Very happy customer!

3 September 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

An absolute above and beyond I assume, and a powerful review. Really appreciate your time in you writing this wonderful review. Thank you, and all the best.

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. The engineer arrived within the specified time, was polite and efficient and solved the problem with the minimum of fuss. Would not hesitate to recommend Shane to anyone.
Thank you.

28 August 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

I'm glad that Shane was able to get to you within the time allocated, as this is always our aim, and appreciate the nice review, all the best. Thank you.

Rated 5 out of 5 stars

I had an urgent problem with a water…

I had an urgent problem with a water leak. They sent a guy round (Usman Yousaf) within 2 hours of my call. He was polite and efficient. He identified the problem very quickly and fixed it. That is all you want in a situation like that.

27 August 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Happy to receive a nice review like this about Usman, one of many engineers we have on our system, and a credit to him, he was able to help you out in his time of need. Thanks for your time in writing this review, all the best.

Rated 5 out of 5 stars

Rapid response

Polite and helpful response when calling late on a Saturday. Rapid contact from the engineer after listening to the problem and engineer was on site in 30 minutes. Very impressed

12 August 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Appreciate your time in writing this nice review and this is the type of service we always try to provide for all our clients. All the best.

Rated 5 out of 5 stars

Excellent service

Excellent, professional service.
My elderly mother in law had arrived home from hospital to find her toilet not working.
Thomas Sweeney, the plumber you sent, was prompt and efficient. He was able to get parts required, this was a Saturday, and fix the toilet having a professional but friendly approach.
Thank you to all concerned. Would highly recommend your company.

29 July 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Really appreciate the feedback and glad Thomas has been able to assist you very well, and most importantly, being able to get the parts to fix your toilet.

Rated 5 out of 5 stars

Ephg limited (plumbing)

Arrived within 50mins explained everything and fixed leak in 10-15 mins really good service.

22 July 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Glad the engineer has been able to fix the leak and provide a good service. Appreciate the time you've put in to writing the review, thanks you.

Rated 5 out of 5 stars

Rapid response to emergency callout

Major leak in central heating loop called for an emergency plumber. Adam connected me to an engineer in my area and the problem was fixed within 2 hours of the initial phone call. Sure, you pay for the call-out, but that's fair enough. I don't work for free and wouldn't expect anybody else to either.

22 July 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Glad the leaking central hoop was fixed and hope you're not having any further problems. Appreciate the time you've put in to writing this nice review, all the best. Thank you.

Rated 5 out of 5 stars

Plumber Kevin attended our commercial…

Plumber Kevin attended our commercial property on 4th July. He was very professional, keeping me fully informed and even returned to make sure all happy. Would happily recommend Kevin to all.

4 July 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Kevin has many times worked above expectations, and returning to make sure you're happy must be one of them. Happy you've found Kevin to be professional and I thank you for your time in writing this nice review. All the best.

Rated 5 out of 5 stars

Callum came out to my house from its…

Callum came out to my house from its plumbing scotland at half 2 in the morning to help with a leaking toilet system. The work was promptly sorted to a professional standard. If you ever need a plumber give him a call 👍

25 June 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Callum is 1 in over 2000 contractors that has been taking on the call-out for us and has been very helpful for many years. Happy that Callum was helpful, and appreciate the time you have put in to writing the review.

Rated 5 out of 5 stars

Great service

Had an issue with electrics at 8pm on a Saturday, engineer came out that night and sorted the problem quickly. Thank you

24 June 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Really glad the engineer we assigned to you was about to sort the problem out rather than having to return with parts.

As we're 24 hours, 8pm is normal for us on a Saturday night and we really appreciate your time in writing the review.

Best wishes going forward and hope you don't require any further emergencies soon.

Rated 5 out of 5 stars

Great service

The engineer Ross was great. Very efficient, explained everything clearly.

7 May 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Happy that the engineer was great and very efficient with the add information explaining everything clearly. Really appreciate the review and wish you the best going forward. Thank you.

Rated 5 out of 5 stars

Prompt and courteous out of hours…

Prompt and courteous out of hours service. Would highly recommend..

7 May 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Our aim is always to provide a service within the given time and I thank you for the recommendation and your time in writing the review with much appreciated, I also wish you the best going forward.

Rated 5 out of 5 stars

Great Service

Great, prompt and friendly service.

29 April 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Glad you had a great service and the engineer was prompt and friendly. Appreciate the review and thanks you, all the best.

Rated 5 out of 5 stars

Great!

Kyle fitted a filter to our boiler today as it was recommended now that we have a service contract with EMG. He was great and double checked that everything was working properly before he left. Thank you! 😊

19 April 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Normally we only deal with emergencies, but nice to see that the engineer has done more and appreciate the review. I'm personally not sure who EMG is though! Thank you.

Rated 5 out of 5 stars

Outstanding service. Well worth the money.

The electrician was friendly and was not judgemental.
I say this because my house is in a bit of a state from subsidence etc and all too often I meet tradesmen who give out a bad vibe because of the state of my home. Outstanding behaviour goes a long way.
He was also an excellent electrician who explained everything and did all the paperwork without wrangling. This made it a rare experience for me.
And I have dealt with dozens of tradespeople.

9 March 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Appreciate the review, and would like to say that I have also experienced people being judgemental, which I see is probably a schooling issue. In this case, I'm glad that this engineer was above all that and was able to give you a good experience in the service you used. I also appreciate the time you have given into writing this review. :-)

Rated 5 out of 5 stars

Professional and reliable

Very professional service from start to finish. I had an emergency call out in the middle of the night and the problem was fixed quickly by a very knowledgeable and experienced engineer. I would highly recommend and use again.

2 April 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

Happy you found the service to be great and I thank you for your time in writing the nice review. Never a nice experience having to call someone in the middle of the night, and I'm glad we was able to assist you.

Rated 5 out of 5 stars

Brilliant engineer called Kev

Brilliant engineer called Kev came to our house after we paid the call out fee. He was amazing! Talked my partner through the problem and what he was doing to fix it. He was really friendly, respectful of our house and great with our dog. Really recommend him as a gas safe engineer.
The company that we used to get him were also polite, explained the process that would happen so that i was sure of what was happening. No one likes having to pay for some one to come out in an emergency but I would definitely recommend this company.

22 March 2023
Unprompted review
EPHG Limited logo

Reply from EPHG Limited

It sounds like your experience was great, from using our service to the contractor was doing to fix the problem. Really appreciate your time in writing this wonderful review, and wish you the best going forward. Thank you.

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