An emergency call-out resulted in an electrician being with us within 30 minutes. The electrician was very helpful, competent and friendly, and he managed to get us all sorted and back up and running... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
An emergency call-out resulted in an electrician being with us within 30 minutes. The electrician was very helpful, competent and friendly, and he managed to get us all sorted and back up and running... See more
Company replied
Very quick service especially on a Sunday as it was a day nursery , great electrician very informative and he made sure he fixed what he could so we could open the next day Hightly recommend
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
Company replied
Called after 5pm and call answered quickly. We had leak from cold water tank down through lights into bathroom below. Plumber visit arranged for within 120 minutes and he arrived well within this t... See more
Company replied
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Named engineer arrived within agreed time frame - promptly made measurements to locate the fault, and suggested measurements/inspections to verify the fault. After these were made, the fault was cleared, and power successfully restored. I recommend without hesitation.

Reply from EPHG Limited
Tony, the emergency electrician did a fantastic job, and restored power to the house within the hour

Reply from EPHG Limited
Quick and friendly response when I called. Helpful advice over the phone. Full explanation of fees for what was involved. Regular updates via text. An engineer was with us within the hour and the problem was solved within 24 hours.

Reply from EPHG Limited
EPHG, a reliable source for emergency electrical gas and plumbing
The company kept us calm, handling our worries over the phone due to a circuit box issue leaving us with no lights.
The electrician provided to us was very helpful, arrived within 1 hour of call-out notice, knowledgable and showed us the fault, talked us through the process of why the fault occurred and tested it all in front of us to show that we had nothing to worry about
If you have any emergency issues this company is definitely worth giving a try!
You won’t be disappointed

Reply from EPHG Limited
We noticed a leak in the kitchen roofing the morning, coming from the water tank upstairs. We phoned and got a quick response and a plumber was found to come out as soon as possible. He was there within an hour and a half and quickly fixed the problem. Very quick, efficient and professional service. Fully recommend this firm.

Reply from EPHG Limited
EPHG provided a great service to get my boiler fixed on a Friday afternoon. I tried multiple boiler engineers none of which had the part available and could not fix boiler till the following week. EPHG proved an engineer with the part and boiler was fixed within 2 hours of phoning them.

Reply from EPHG Limited
The engineer (Tim) arrived about 40mins after my initial call. He was very polite & professional & managed to get my boiler working. I would use the service again in an emergency.

Reply from EPHG Limited
Arrived promptly and dealt with the job quickly, including calling out the water board when that was required. Would definitely use again, although I hope I don’t have to!

Reply from EPHG Limited
This is a real emergency service. I called my home insurance and British Gas. Neither could get me a plumber on a Saturday night. I tried so many so called emergency plumbers last night and nearly gave up. Kieran was great and explained the whole process. The gas engineer was with us within the ETA on a Saturday night! Tom did a great job. He checked everything before leaving and left within 30 minutes of coming. It is pricey but its a real emergency service and il get the money back from my insurance.

Reply from EPHG Limited
The company provided a quick response to an emergency call, and the plumber was great. Not only fixed the immediate issue but also made the necessary repairs on the spot.

Reply from EPHG Limited
Excellent service provided by Ged and wife. Many thanks

Reply from EPHG Limited
EPHG provide an excellent customer experience. Any query from myself was raised with priority & professionalism. Nothing was too big or too small. Would definitely recommend! Well run company!

Reply from EPHG Limited
Very impressed with the service. Feedback was so fast and they were able to send an electrician within an hour. Would definitely use this company again.

Reply from EPHG Limited
Had water gushing through my light fitting. An engineer came out straight away & went above & beyond to fix the problem, even advising on how to prevent damage to flooring etc. Excellent service.

Reply from EPHG Limited
Had an emergancy and needed a plumber ASAP - the guy that came was quick, and had all the parts needed for the job (even fixed an issue i wasnt awarw of!). He was very friendly and polite too.
Excellent service - thank you!

Reply from EPHG Limited
Fantastic service today. Visit from plumber Anthony O’Rafferty, despite it being Boxing Day who located cause of leak and made safe.
Friendly, professional and efficient. Would highly recommend to others.

Reply from EPHG Limited
Helpful staff, I found the process of booking an engineer quick and easy, engineer turned up within the agreed ETA, the work carried out was to a high standard.

Reply from EPHG Limited
Speedy response to a leaking radiator with an experienced engineer called out who fixed the issue without fuss or further mess.

Reply from EPHG Limited
EPHG responded to my parents' heating emergency promptly and professionally which was fantastic as we were experiencing sub-zero weather temperatures. They also highlighted the reason for the breakdown which I can now follow up with the fitters. Thank you. I would certainly use EPHG again.

Reply from EPHG Limited
EPHG repaired my elderly parents boiler during the cold December weather. The online booking system was easy to use and an appointment was confirmed within 2 hours. The engineer was professional, helpful and friendly. The boiler was repaired immediately and heat was restored to my parents house. I would definitely recommend!

Reply from EPHG Limited
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.