I think Mitchell is a very honest guy. The intake interview was with Mitchell himself, which I appreciated. I'm curious to see how the rest of the process will go, since I just purchased the machi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is informing me in general on a regular basis if something is wrong with the machines. In the beginning my machines were performing outstanding, but lately 80% is the maximum. Anyways it i... See more
Company replied
Working with this company for a month now. Happy with the service.
Company replied
This is a very reliable and recommendable mining platform. They have the same qualities with # Crop#Mines....# which I have been using for months and never had problems with my pay.
Company replied
Company details
Written by the company
We help you to setup your own Bitcoin mining farm, so you can earn passive income daily. It is our mission to make Bitcoin Mining and Investing easier, reliable, more profitable and accessible for everyone around the world.
Contact info
Dubai Digital Park Silicon Oasis, Unit No. 101 IFZA Building A2 , Dubai, U.A.E.
- +971 58 599 4332
- support@epicmining.io
- epicmining.io
4.1
Great
264 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service has been steady and reliable
Service has been steady and reliable. Looking forward to see how this partnership will go
24 October 2025
Unprompted review
Reply from Epic Mining
Thank you for your kind feedback regarding your experience with Epic Mining. We are pleased to hear that you find our service steady and reliable. Establishing long-term and trustworthy partnerships with our clients is one of our main priorities, and we are confident that your mining operation will continue to perform efficiently.
We truly value your trust in Epic Mining and look forward to supporting you throughout this partnership.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
I have been hosting my miners with Epic
I have been hosting my miners with Epic for a few months now. Setup was smooth and I appreciate their transparent billing system
22 October 2025
Unprompted review
Reply from Epic Mining
Thank you for taking the time to share your feedback regarding your experience with Epic Mining. We are pleased to hear that your setup process went smoothly and that you value the transparency of our billing system.
At Epic Mining, we take great care to ensure that every stage of the hosting process, from installation to ongoing billing, is handled with clarity and professionalism. Our goal is to provide clients with full visibility of their miner performance and associated costs at all times.
We appreciate your continued trust in our services and look forward to supporting your mining operations in the months ahead.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
good all the way
good all the way, the initial info was according to reality. I even got my machines plugged and working before expected.
22 October 2025
Unprompted review
Reply from Epic Mining
Thank you for sharing your positive experience with Epic Mining. We are delighted to hear that the information provided at the start matched your expectations and that your machines were installed and operational earlier than anticipated.
At Epic Mining, we strive to deliver accurate information, timely installations, and dependable performance for all our clients. Your satisfaction and trust are very important to us, and we are pleased that your experience reflects our commitment to reliability and transparency.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
I'm so pleased with the service I'm…
I'm so pleased with the service I'm getting of Epic Mining. They are so efficient and friendly. They take care of everything. They even anticipate your questions by being proactive in giving the information beforehand. Thumbs up for this company. If I can, I will buy more mining machines in the near future.
22 October 2025
Unprompted review
Reply from Epic Mining
Thank you sincerely for your wonderful feedback regarding your experience with Epic Mining. We are truly pleased to hear that you are satisfied with our service and that you appreciate the efficiency, friendliness, and proactive communication of our organization.
It is our priority to ensure that every client feels fully supported and informed at each stage of their mining journey. Your recognition of our efforts means a great deal to us, and we are delighted to know that you are considering expanding your mining operations in the future.
We look forward to continuing to provide you with the highest level of service and reliability.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
A month later...
Working with this company for a month now. Happy with the service.
22 October 2025
Unprompted review
Reply from Epic Mining
Thank you for sharing your feedback after your first month with Epic Mining. We are very pleased to hear that you are happy with the service so far.
At Epic Mining, we are dedicated to providing consistent performance, transparent communication, and reliable support to all our clients. Your satisfaction is very important to us, and we look forward to continuing to serve you in the months ahead.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Great company to work with
This company is really delivering on what they are saying and on promises. No surprises, very open communication and reachable in case of questions or problems.
17 October 2025
Unprompted review
Reply from Epic Mining
Thank you for your kind words and for taking the time to share your experience with Epic Mining. We are very pleased to hear that you appreciate our transparency, reliability, and clear communication.
At Epic Mining, we believe that trust is built through consistent results, open communication, and accessibility whenever our clients need assistance. It is rewarding to know that your experience reflects these values and that we have met your expectations without any surprises.
We truly appreciate your confidence in our organization and look forward to continuing to support your mining operations.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Great info
Great info, and great help with understanding all. Just received te sign that the machines are up and running.. Let the fun begin
1 October 2025
Unprompted review
Reply from Epic Mining
Dear Marcel,
Thank you for your feedback. We are pleased to hear that the information provided has been helpful and that you feel well supported throughout the process. It is great news that your machines are now up and running—we are confident you will enjoy the experience ahead.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
This company truly understands that communication is key.
When onboarding I did get approached by multiple enthusiastic people regarding the same. But when it came to my concerns and problems I encountered, they did helped my out in a professional and respectful manner. Don't know about the long term experience yet, but the onboarding process went really great!
25 September 2025
Unprompted review
Reply from Epic Mining
Dear Julien,
Thank you for sharing your onboarding experience. We appreciate your honest feedback and are glad to hear that our organization approached your concerns with professionalism and respect. It is also encouraging to know that the onboarding process met your expectations.
We look forward to supporting you throughout your mining journey and aim to provide the same level of service over the long term.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Watch out
Watch out – it's not all as it seems.
As faster miners keep joining the network,
your earnings will decrease over time.
A calculation is provided, but it's all based on a best-case scenario.
To me, this still feels like a form of scamming.
You're buying a product that doesn’t perform as promised — and we’re not talking about a 10–20% difference.
And the best thing is, they offer you money to leave a review.
I have to share this review anonymously,
because theoretically, they could disable your miner otherwise.
I just want to warn people about this form of scamming by M.w.
Update:
Response to your reply:
There's no point in having a discussion, because miners aren’t going to suddenly start mining more BTC.
I just want to make people aware that the way you’re presenting it is very misleading and wouldn’t work like that in practice.
1 August 2025
Unprompted review
Reply from Epic Mining
Dear M.w.,
Thank you for taking the time to leave a review. We would like to clarify a few important points regarding your concerns.
Firstly, we noticed that you have submitted a review previously. As communicated to all clients we request that you reach out to us directly so we can offer you better support as posting a review under fake names never result in fitting support.
Secondly, we would like to reassure you that there is no need to submit a review anonymously. Your miners are legally your property, and under no circumstances would they be turned off due to a negative review. We respect all feedback and take each case seriously.
We have reached out to you on multiple occasions inviting you to contact us directly so we can properly investigate your concerns. However, when reviews are posted anonymously, we are unable to identify your account and therefore cannot provide the support you may require.
If you would like us to look into your case thoroughly, we kindly ask that you reach out through the appropriate channels.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
A review of the start-up phase
Here’s a review of the start-up phase; my miners are not active yet.
I had already been looking for a while at ways to generate an additional income,
such as trading and using my own crypto trading bot.
By chance, I came across a podcast in which Mitchel Weijerman talked about Bitcoin mining.
I assumed this wouldn’t be profitable for Dutch people.
However, Epic Mining offers a realistic way to generate a passive income through mining.
After diving deeper into Epic Mining’s system, I decided to take the plunge.
Investing always means taking calculated risks. So, like me, only invest money you can afford to lose.
The good and fast communication, transparency, and accessibility gave me confidence.
That’s why I ordered extra miners for a strong start.
The onboarding process is nearly complete, and once the miners go live, there will be an update.
17 July 2025
Unprompted review
Reply from Epic Mining
Dear Koos Mous,
Thank you for your detailed review and for sharing your experience during the onboarding phase. We are pleased to hear that you found our communication, transparency, and accessibility to be strong points in your journey so far.
It is great to know that the insights from Mitchell’s podcast inspired you to explore Bitcoin mining further, and we appreciate your decision to place additional orders to strengthen your setup. As you rightly mentioned, investing always involves risk, and we are here to support you every step of the way as your miners go live.
We look forward to your update and to delivering the performance you expect from Epic Mining.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Great experience
Finally a company that puts the customer first! A 10 for customer service and communication.
17 September 2025
Unprompted review
Reply from Epic Mining
Dear Kenneth,
Thank you for your positive feedback. We are truly pleased to hear that our focus on customer service and clear communication stood out to you. Your satisfaction is very important to us, and we are grateful for your recognition.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Very transparent way of working
Very transparent way of working, easy communication, quick replies, and a very smooth onboarding. Only positive points so far, now just continue mining…
11 September 2025
Unprompted review
Reply from Epic Mining
Dear AYS,
Thank you for your positive feedback. We are pleased to hear that you experienced a transparent onboarding process and efficient communication from our organization. Your satisfaction is important to us, and we look forward to supporting your mining journey moving forward.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
“We are very pleased with our collaboration
“We are very pleased with our collaboration with Epic Mining. Their professionalism, reliability, and excellent communication have greatly contributed to a smooth and productive partnership. We look forward to continuing this successful cooperation.”
6 August 2025
Unprompted review
Reply from Epic Mining
Dear Silvaan,
Thank you for your thoughtful feedback. We are grateful for your appreciation of our professionalism and reliability, and we are especially pleased to know that our communication has supported a smooth and productive collaboration. We equally value the partnership and look forward to continuing our successful cooperation.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
The team of epic mining is ready to help…
The team of epic mining is reponsive and ready to assist with any questions. This level of support and communication gives me confidence in the company and their service.
10 September 2025
Unprompted review
Reply from Epic Mining
Dear Dion,
Thank you for taking the time to share your experience. We are truly pleased to hear that the responsiveness and support from our organization have given you confidence in our service. Ensuring clear communication and timely assistance remains a top priority for us at Epic Mining.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Easy unboarding with Eric Mining
I’m very satisfied with Eric Mining! The onboarding of my BTC mining system was smooth and straightforward, with clear steps and no hassle. What really stood out to me was how quickly and helpfully all my questions were answered, both through the app and by email. The service has been excellent so far, and I’m curious to see how things will develop going forward, since I haven’t really made full use of their services yet.
7 September 2025
Unprompted review
Reply from Epic Mining
Dear Teun,
Thank you very much for your kind words and thoughtful feedback. We are truly pleased to hear that your BTC mining system onboarding process was smooth and that our support through both the app and email has met your expectations.
It is our priority to ensure every client receives prompt and reliable assistance, and we are glad that this has been your experience so far. As you begin to explore our services more fully, please rest assured that our organization remains committed to providing you with consistent and professional support throughout your mining journey.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
disappointed
I invested in a mining machine a year and a half ago. From the beginning, I was told it would generate 0.004 BTC per month. In practice, it has delivered only about 35% of that. Support tries to explain this away with vague stories about “fluctuating hashrates,” but 35% of the promised output is nowhere near acceptable.
I was told early on that these problems would be fixed within six weeks. We are now 18 months further, and nothing has improved.
To make matters worse, my machine was offline for 13 weeks without any notification. I only found out myself, yet I was still billed for energy during that entire period. How can you justify charging for energy when the machine wasn’t even running? The amounts on those invoices were also inconsistent and seemed completely arbitrary. When I asked for answers, I got none – and now support has simply stopped responding.
So 13 weeks of lost profits, and could be even more if I did not check.
It’s perfectly reasonable for me to ask: Why was my machine offline without notice? How were the bills calculated? But instead of clear communication, I’ve received silence. This experience has drained a huge amount of my time and energy. With the current Bitcoin price, I should be seeing positive results – yet I’m still at a loss.
All things considered, my negative experience is entirely justified. I feel misled and disappointed.
I honestly didn’t want to write this review, but I feel I have every right to do so. Normally, I think people who leave negative reviews are just complainers. But in this case, it feels completely reasonable.
This was a significant investment. Even though I can afford the loss easily, the way everything has been handled – and the way I’ve been ignored by times– is simply unacceptable. That’s why I decided to share my experience here.
1 September 2025
Unprompted review
Reply from Epic Mining
Dear Mr. Konings,
I hope this email finds you well.
We appreciate you taking the time to share your concerns and are sorry to hear that your experience has not met expectations. We would like to clarify that our customer support department has responded to your inquiries and continues to actively work with the relevant engineering and billing departments to expedite the resolution of your case.
Please rest assured that Epic Mining remains fully committed to ensuring that all clients receive the highest standard of service and transparency. Regarding the billing matter, we would like to emphasize that our system is designed to automatically deduct the cost of any unused energy from your following invoice. You are never charged for energy that was not used by your miner.
We understand your frustration and appreciate your patience as we continue to resolve this matter as quickly as possible. We will follow up with you directly via email with any further updates related to your machine and billing adjustments.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Reply from Epic Mining
Dear Catharina,
Thank you for your feedback. We are glad to hear that your experience with Epic Mining has been positive so far. Should you have any questions or require support at any point, please do not hesitate to contact us.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Great support and perfect step by step…
Great support and perfect step by step guidance
21 August 2025
Unprompted review
Reply from Epic Mining
Dear Marcel,
Thank you for taking the time to share your feedback. We are truly pleased to hear that you found our support great and the step-by-step guidance helpful. Delivering clear and professional assistance is always a priority for our organization.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Reply from Epic Mining
Dear Mick,
Thank you for your kind words. We are committed to maintaining a high standard of professionalism in every aspect of our service, and we truly value your acknowledgment.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
I’ve been following Epic Mining for…
I’ve been following Epic Mining for quite some time, but only a month ago did I finally muster up the courage to order my first miner. Who says patience isn’t a virtue, right? The machine is about to be deployed soon, and I couldn’t be happier with how smoothly things have gone so far.
Contacting Epic Mining is a breeze. They respond quickly and thoroughly they don’t bombard you with high-pressure sales tactics. In fact, they encourage you not to proceed if you don’t feel comfortable how refreshing is that? If I had taken their advice sooner, I would’ve bought my miner nearly a year earlier. But hey, good things come to those who wait, I suppose.
Now that I’ve taken the plunge, I can’t wait to place my second order once this one is up and running. Their customer support is genuinely friendly and helpful, and their transparency makes you feel like you’re in good hands.
11 July 2025
Unprompted review
Reply from Epic Mining
Dear Rick,
Thank you for your thoughtful and encouraging feedback. We are truly pleased to hear that your experience with Epic Mining has been positive from the start. It is especially rewarding to know that our approach to transparent communication and customer comfort has helped you feel confident in your decision.
We are looking forward to the successful deployment of your first machine and are excited to support you as you consider expanding your mining operation in the future. Should you need any assistance along the way, please do not hesitate to reach out.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
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