I think Mitchell is a very honest guy. The intake interview was with Mitchell himself, which I appreciated. I'm curious to see how the rest of the process will go, since I just purchased the machi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is informing me in general on a regular basis if something is wrong with the machines. In the beginning my machines were performing outstanding, but lately 80% is the maximum. Anyways it i... See more
Company replied
Working with this company for a month now. Happy with the service.
Company replied
This is a very reliable and recommendable mining platform. They have the same qualities with # Crop#Mines....# which I have been using for months and never had problems with my pay.
Company replied
Company details
Written by the company
We help you to setup your own Bitcoin mining farm, so you can earn passive income daily. It is our mission to make Bitcoin Mining and Investing easier, reliable, more profitable and accessible for everyone around the world.
Contact info
Dubai Digital Park Silicon Oasis, Unit No. 101 IFZA Building A2 , Dubai, U.A.E.
- +971 58 599 4332
- support@epicmining.io
- epicmining.io
4.1
Great
264 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Till now I have been very happy with…
Till now I have been very happy with the experience. The staff is very friendly and efficient. The mining still has to start..very eager to see how it goes.
19 August 2025
Unprompted review
Reply from Epic Mining
Dear AV,
Thank you very much for your kind feedback. We truly appreciate your positive comments about our staff and are pleased to hear that you have had a smooth experience so far.
We understand your eagerness regarding the start of your mining operation. Please be assured that once live, you will be able to monitor performance through your watcher link. As a reminder, BTC mining is influenced by a range of external factors including global network difficulty and price fluctuations, so it is best assessed over a longer-term horizon.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Should not put your money into this…
Should not put your money into this company. Bought 2 new miners beginning of the year and 1 is already broke after 6 months. Besides that revenues are poor, and less profit than they promissed. Most annoying part is already had 2 months of wrong energybills received. Cuz I found out, and complained I received reaction;
The invoice has been adjusted and we apologize for the confusion caused.
How can I trust them, if this happens already 2 times in such a short period. If I wasn’t sharp about this they just stole my money and just invoice me for unused energy. Which is very difficult to track btw.
5 August 2025
Unprompted review
Reply from Epic Mining
Dear Assie,
We would like to clarify that we always ensure any downtime is deducted from your invoices, and if an error occurs, the credited amount is applied to your next invoice. This process ensures that you are only ever invoiced for the actual energy consumed.
Please also note that you have been mining for only six months, whereas the communicated investment period is four years. This period accounts for fluctuations in mining performance, as there will be times when mining yields lower rewards due to various factors such as global mining competition, network difficulty adjustments, BTC halving cycles, market price changes, and periods of downtime.
The return on investment we have communicated is based on the average reward over a four-year mining period. This figure is then divided by the number of months to provide an indicative average monthly return. Short-term variations are therefore to be expected, and it is important to assess performance over the full investment horizon.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
A trustworthy and transparent company that delivers real results
I’m genuinely excited about the services offered by Epic Mining. I first came across the company through the Lotgenoten podcast, where Mitchell Weijerman was a guest. His approach, clarity, and mindset immediately impressed me.
Right after listening, I checked out the website and signed up. Everything was handled smoothly and professionally — a meeting was scheduled promptly, and during the call, I received a clear and transparent breakdown of the pricing, potential returns, and overall structure. No hype — just honest and straightforward information.
What stood out most to me is Mitchell’s integrity and reliability. Everything we discussed was delivered exactly as promised, without delays or surprises.
I can wholeheartedly recommend Epic Mining to anyone looking for a trustworthy partner in this space. They do exactly what they say — and that’s rare these days.
1 August 2025
Unprompted review
Reply from Epic Mining
Hi Martin,
Thank you very much for taking the time to share your experience. We are truly pleased to hear that you discovered Epic Mining through the Lotgenoten podcast and that Mitchell Weijerman’s appearance resonated with you.
Your feedback regarding the clarity, transparency, and professionalism of your onboarding process is greatly appreciated. At Epic Mining, we pride ourselves on delivering exactly what we promise, without unnecessary hype or delays. It is encouraging to hear that this approach stood out to you.
Your kind words about Mitchell’s integrity and the reliability of our services reinforce our commitment to providing a trustworthy and consistent experience for all clients.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Greatest customer experience
The speed at which they answer is amazing! I don't have to ask for anything twice. I have bought my miner 2 years ago and I've never regretted it. I recommended them to family members, that, for me, is a big step cause I never mix finance and family.
2 July 2025
Unprompted review
Reply from Epic Mining
Dear Jean,
Thank you sincerely for taking the time to leave such a thoughtful review. We are truly grateful for your continued trust and support over the past two years. It is incredibly rewarding to hear that our service has met your expectations and that you feel confident recommending us to your family.
At Epic Mining, we take pride in maintaining reliable service and prompt communication. Your feedback reinforces our commitment to delivering a consistently high standard of support to all our clients.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Great experience
Great experience, always friendly and quick responses when I have a question. Very clear answers and good to trust when making promises.
29 July 2025
Unprompted review
Reply from Epic Mining
Dear Djis,
Thank you very much for your kind words and for sharing your experience with us. We are pleased to hear that our communication has been clear and timely, and that you feel confident in the support we provide.
Your trust means a great deal to us, and we remain committed to upholding our promises and delivering the dependable service you expect from Epic Mining.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
I think Mitchell is a very honest guy
I think Mitchell is a very honest guy. The intake interview was with Mitchell himself, which I appreciated. I'm curious to see how the rest of the process will go, since I just purchased the machine.
I also received a call today with an update on the machine.
The machine that's now running for me will generate more BTC 🕺🏼. All in all, fast, honest, and transparent service.
Here's to a great collaboration.
23 July 2025
Unprompted review
Reply from Epic Mining
Thank you for your review, Eddy.
We appreciate your kind words and are pleased to hear that your initial experience has been positive. It is great to know that the intake process with Mitchell was well received and that the recent update brought encouraging news about your miner's performance.
We value your trust and look forward to a productive and transparent collaboration ahead.
Kind regards,
Cherry
Customer Support
Epic Mining
Epic mining review
This is my first miner with Epic mining and I had some questions. The contact with Epic mining is very smooth and they respond quickly. Although my miner is still in the order process, I am pleased with Epic mining so far and I am looking forward to a profitable cooperation.
23 July 2025
Unprompted review
Reply from Epic Mining
Thank you for your review, Rens.
We are glad to hear that your initial experience with Epic Mining has been positive and that our support has met your expectations. We appreciate your patience during the order process and look forward to supporting you throughout your mining journey.
Should you need any assistance along the way, please do not hesitate to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Great experience and good service!
1 July 2025
Reply from Epic Mining
Thank you for your review, Bryan.
We are delighted to hear that you had a great experience and were satisfied with the service provided. Your positive feedback is truly appreciated and motivates our organization to continue delivering high standards of support and reliability.
Kind regards,
Cherry
Customer Support
Epic Mining
Antwoord op onrealistische reactie!
Dear Cherry,
Thank you for your response.
However, I must firmly correct several of the statements made in your message, as they do not reflect the reality of my experience or the facts at hand.
⸻
1. Payment History & Prepayments
Your claim that I have not paid in advance is incorrect. I have in fact paid three months in advance for electricity, which includes:
• A one-month deposit,
• Two months of prepaid service,
as reflected in the invoices — where each end-of-month billing covers the upcoming month. I also have payment proof for the most recent invoice in July, which was settled well within a reasonable timeframe. Despite this, the miners were suspended less than 20 hours after the invoice was issued, without any warning, reminder, or opportunity to respond.
⸻
2. Service Delays & Delivery Issues
Epic Mining has repeatedly failed to meet its commitments, both in terms of delivery timelines and the expected output of the machines. There were months of vague promises before the miners were delivered, and once operations began, performance has consistently underdelivered compared to what was initially communicated.
Furthermore, almost 5 to 6 out of the 40 miners are consistently offline or marked as ‘under maintenance’, and this has been the case since the beginning — which is extremely concerning for machines that were sold as “new”. I’ve repeatedly raised this issue, only to receive generic, politically correct responses that avoid addressing the substance of my concerns. The lack of a clear technical explanation is unacceptable.
⸻
3. BTC Withdrawals & Transparency
While I am aware of the watcher link, the data shown there does not match the information in the Epic Mining dashboard. The discrepancies are significant and recurring, suggesting that either one or both platforms do not reflect the actual mining activity or balances. Despite reporting this multiple times, I have not received a clear explanation — only surface-level replies.
It is also unacceptable that Epic Mining appears to withhold mined BTC based on alleged payment delays — especially when no actual overdue balance exists. The conditional release of funds tied to services I’ve already paid for resembles a form of financial coercion. Clients should not have to chase what they have rightfully earned.
⸻
4. Communication Attempts Ignored
I have attempted to reach out multiple times via WhatsApp and direct phone calls, with no response. Suggesting there was “no communication from the client” is inaccurate and unfair. Ignoring direct outreach while issuing automated emails or invoices is not customer support — it’s avoidance.
⸻
5. Concerns in the Community
Finally, I’m not alone in my concerns. Many within the client community are expressing doubts about whether client-owned miners are being used to mine for Epic Mining’s own benefit. Given the fact that Epic Mining unilaterally controls when and whether mined BTC is paid out, this perception is only growing stronger. The current lack of operational transparency, inconsistent data, and centralized control over payouts will be further investigated.
Next Steps
I request the following:
• Immediate reactivation of all mining operations,
• Full release of all mined BTC to my wallet
Kind regards,
Ali
5 July 2025
Unprompted review
With Epic Mining you have the best partner.
With Epic Mining you have a top partner. Support is fast and very effective. A solution is always found in the interests of the miner and the friendly and helpful manner is always a pleasure.
Keep up the good work!
7 July 2025
Unprompted review
Reply from Epic Mining
Dear Vivian,
Thank you very much for your thoughtful review. We are delighted to know that you consider Epic Mining a top partner and that our support has met your expectations in both speed and effectiveness. It is especially rewarding to hear that our approach remains focused on the best interests of our clients and their miners. Your kind words about our team’s friendliness and helpfulness are sincerely appreciated.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
I have been with Epic Mining for over a…
I have been with Epic Mining for over a year, and their service has exceeded my expectations. The support department responds efficiently and always with professionalism. Their clarity around BTC mining dynamics and realistic return expectations sets them apart. I will continue to expand my mining portfolio with them.
19 June 2025
Reply from Epic Mining
Dear Frans,
Thank you very much for taking the time to share your experience on Trustpilot. We are delighted to know that your journey with Epic Mining over the past year has been a positive one. Your kind words regarding the professionalism of our support department and the clarity we provide around BTC mining dynamics are truly appreciated.
We are honored by your decision to continue expanding your mining portfolio with us and remain committed to supporting your mining goals with the same level of transparency and reliability.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
The company is informing me in general…
The company is informing me in general on a regular basis if something is wrong with the machines. In the beginning my machines were performing outstanding, but lately 80% is the maximum. Anyways it is easy to join and you will earn passive income but I am doubting if investing the same money straight to BTC wouldn't be more profitable in the end...
3 July 2025
Unprompted review
Reply from Epic Mining
Dear Frank,
Thank you for taking the time to share your experience.
We are pleased to hear that you found it easy to join Epic Mining and that your machines initially performed exceptionally. Mining performance can indeed fluctuate due to external factors such as network difficulty, global hash rate, and BTC price movements. These factors make mining returns non-linear, which is why we recommend evaluating results over a longer period aligned with the average miner lifespan of four years.
We understand your consideration regarding a direct BTC investment. While both approaches have their merits, mining offers the benefit of passive BTC accumulation and exposure to long-term network growth.
We truly value your feedback and are here if you have any further questions or require assistance.
Kind regards,
Cherry
Customer Support
Epic Mining
Epic Mining doing a great job by…
Epic Mining doing a great job by hosting 80.000 machines for Bitcoin mining.
What I like is the concept, also the full transparency and that everything is showed via video on a very clear way. So far I only bought BTC, but it is really cool to be able to do BTC mining now with 1 machine.
The login page is very clear with all explantion how it works, including video's.
Also the support is very good.
Send a mail and you will get very quickly a respond back with ans answer that make really sense.
It keeps a risk, so only do this with money you can miss, but think it would be great to add this advanture to my portfolio.
21 June 2025
Unprompted review
Reply from Epic Mining
Dear Jeffry,
Thank you for sharing your positive experience with Epic Mining. We are truly pleased to hear that you appreciate our transparency, clear instructional videos, and the ease of getting started with Bitcoin mining using a single machine. Your acknowledgment of our responsive customer support is greatly appreciated, and we are glad to have met your expectations.
As you rightly noted, BTC mining carries certain risks and fluctuations. We always recommend that our clients participate responsibly and view mining performance with a long-term perspective. We are committed to maintaining clarity and professionalism throughout your journey with us.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Friendly team and excellent service
After an extensive explanation of Mitchell with the pros and cons I decided to purchase a machine. After sending the necessary forms and the amount due, immediately friendly contact with the team. Team works super fast and after 1 day the machine was already online. Much faster than expected. Super service! Thanks for that.
17 June 2025
Unprompted review
Reply from Epic Mining
Dear van der Putten,
Thank you very much for sharing your experience. We truly appreciate your thoughtful feedback and are pleased to hear that the entire process from order to activation exceeded your expectations. It is always our goal to provide a seamless and efficient onboarding experience, and we are glad that our organization was able to assist you promptly.
Your recognition of our service quality is sincerely valued. We look forward to supporting your mining journey and ensuring continued satisfaction with our operations.
If there is anything else we can assist you with, please feel free to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Supportive and quick responses
Epic Mining is prompt in their replies and willing to help when support is needed. Frequent valuable market insights are provided.
27 May 2025
Unprompted review
Reply from Epic Mining
Dear Vincent,
Thank you for your kind words and for taking the time to share your experience.
We’re pleased to hear that you value our responsiveness and support, as well as the market insights we provide. It’s our goal to offer both reliable service and meaningful updates to help our clients stay informed.
If there is anything more we can do to support your mining journey, please don’t hesitate to reach out.
Kind regards,
Cherry
Customer Support
Epic Mining
Very Responsive
Very responsive and addressed every single concern I had. Thank you!
17 May 2025
Unprompted review
Reply from Epic Mining
Dear Cesar,
Thank you for your kind words! We're very glad to hear that you felt supported and that all your concerns were addressed.
Providing clear and responsive support is something we take seriously, and it's great to know that your experience reflected that.
If there's anything else we can assist you with along the way, we're always here to help.
Kind regards,
Cherry
Customer Support
Epic Mining
I have two machines working since a…
I have two machines working since a month ago and I decided to put an extra one, starting now, to hope to get good results in a few years. The results so far are still shaky, as I have to wait for blockrewards and so on, but I will keep everyone updated on the process. Of course, it would be helpful if bitcoin goes up in value as well, so let's be positive on that. The service continues to be great. Thanks for joining me on this adventure.
15 May 2025
Unprompted review
Reply from Epic Mining
Dear Petra,
Thank you so much for taking the time to share your experience.
We truly appreciate your long-term perspective and your thoughtful approach to Bitcoin mining. As you mentioned, early results can vary due to the dynamic nature of block rewards and market conditions, but staying focused on the broader outlook is key.
We’re glad to hear you've added another machine to your setup and that you're satisfied with the service so far. Your continued trust means a lot to us, and we’re excited to support you on this journey in the years ahead.
If there's ever anything you need, we're always here to assist.
Kind regards,
Cherry
Customer Support
Epic Mining
Dont do it
Dont do it! Nothing is like it’s promised and you will not make any profit. I mined a total of 0,01 in total in the entire year of 2024. Even making loss on the energybills. Not even talking about the purchase of the machine. For me it feels like an absolute SCAM.
28 April 2025
Unprompted review
Reply from Epic Mining
Dear Jamie,
Thank you for sharing your feedback, and we're genuinely sorry to hear about your concerns.
It seems there may be some confusion regarding your mining performance. Based on our records, your BTC earnings have been correctly tracked, but your current viewer link may be outdated. When the transition to our upgraded system occurred, a new watcher link was provided to all clients, including yourself, allowing you to monitor your mining activity in real time.
All your mined BTC since the transition has been recorded on this new watcher link, while the old link was discontinued and no longer reflects updated data. We would be happy to walk you through this to clarify any misunderstanding and demonstrate that your actual performance is significantly higher than what you mentioned.
Lastly, we’d like to emphasize—as communicated at the start of the mining journey—that BTC mining is not a short-term investment. It should be viewed with a 4-year horizon, which accounts for both market fluctuations and evolving mining difficulty. Judging results after a short period does not reflect the long-term nature of this process.
Please don’t hesitate to reach out so we can assist you further and clear this up together.
Kind regards,
Cherry
Customer Support
Epic Mining
Disappointed
After a year that the miner has been active, I cannot really speak of a stable environment. Too often there are problems of any kind to report. Now there is the added regulation of the EEP on top of it, which makes it once again undermine its efficiency. What will be next? The sales pitches with its efficiency projections are also proving to be unrealistic, even over a period of 4 to 5 years.
Regardless of the resembling problems the past year and now, I cannot be satisfied and I will be happy that within four years from now the machine will go EOL and I can put this adventure behind me.
This is currently my opinion and belief that I do not want to promote this to my friends and acquaintances.
9 April 2025
Unprompted review
Reply from Epic Mining
Dear Luc,
Thank you for taking the time to share your honest feedback. We truly regret to hear that your experience has not met expectations and appreciate your transparency.
While BTC mining is a long-term process influenced by many external and market-driven factors, we understand that recurring challenges — whether technical or regulatory, such as the recent implementation of EEP — can understandably lead to frustration.
Please know that we do our utmost to maintain a stable and reliable mining environment. However, when a government imposes a temporary restriction that applies to all electricity users, both industrial and residential, we are legally required to comply and cooperate. These measures are always temporary and often implemented for broader infrastructure or energy-balancing reasons.
That said, our team continues to work hard to improve uptime and performance wherever we can, and we remain committed to ensuring fair compensation for any disruptions that occur.
We value your input and take it seriously. If at any point you'd like to discuss your experience in more detail or explore how we can better support you moving forward, we are always here to help.
Kind regards,
Cherry
Customer Support
Epic Mining
I love mining BTC with Epic Mining
I've been working with Epic Mining for a while now and what I especially love is the fact that they really appreciate feedback ánd not only that: they are really keen on creating a good customer experience. So whenever they get feedback, the customer experience gets better.
2 April 2025
Unprompted review
Reply from Epic Mining
Dear Lobke,
Thank you so much for your thoughtful review and kind words.
We're truly grateful to hear that you feel heard and valued — customer feedback is something we take seriously, and it's incredibly rewarding to know that it contributes to a better experience for you and others.
Creating a service that evolves with our clients' needs is exactly what we strive for, and it’s a pleasure to have you with us on this journey.
If there’s ever anything else we can do to support you, we’re always here.
Kind regards,
Cherry
Customer Support
Epic Mining
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