EPOS Direct 

I wasn’t sure if EPOS Direct’s Backoffice software could be accessed from any network, but their technical support team sorted it out quickly. Now I can work seamlessly from anywhere—such a useful feature! Great software, great support team as always and definitely worth the investment for any business. Highly recommended!

Nice service . Abhiskake help me a lot when need to change. System . He did overtime on that day and finished all work. Thank you Abhishake .

Quickly resolved a tech issue on the same day a reliable service!

Under no circumstances should you consider purchasing this ePOS system from EPOS Direct. Contrary to what I was initially led to believe, it is far from being a user-friendly and efficient system. The limited 20-minute training session was insufficient to adequately equip me with the necessary skills, and the excessive number of actions required for even a simple transaction renders it impractical.

Furthermore, the company has taken an unprofessional stance by refusing to refund an item that was mis-sold, despite me being within the 14-day cooling-off period. They have asserted that they are not legally obligated to operate under the Sales of Goods Act and, therefore, are not required to issue a refund.

I strongly advise you to thoroughly read these reviews and exercise caution, as I believe many of them are fabricated. I strongly recommend avoiding this ePOS system and company altogether.

Following extensive correspondence with this fraudulent entity, I am compelled to initiate legal proceedings to secure my refund. Their refusal to engage in any reasonable dialogue has rendered them unresponsive to my pleas.

I strongly advise against utilising this fraudulent company, as they operate as a scam.

Jay was polite, quick and fixed the issues I needed fixed!
Thank you!

We had a system upgrade in the last few days. It was hardware and software update. The engineer Jay who came on site to do the upgrade was great and calm but was not able to complete the job on the day and thereafter I was advised he was not able to come back and that the upgrade would be carried on the next day remotely and I would need to give access to the support team in India.

Next day the support tech Bhadri called me and I gave him access to the system. He was working on this for approximately 5 to 6 hours but still was unable to complete the upgrade as the way the system i wanted to work was far more technical than straight forward. The next day (today) I linked up with the support tech Bhadri and after a few hours he had completed the upgrade.

Overall the team Syeda, Bhadri and Jay have been great and patient. The only downside is that it took 3 days to complete an upgrade.

Would still recommend the system to other businesses.

Avoid this company! After spending over thousand pounds on buying a till system outright from Eposdirect the sales representative AZIZ NURANI was pestering me over the phone to buy his till system n told me the system is completely yours? But it’s NOT. As down the line they will disable the software and ask for another £200plus to renew software! So basically your system is useless even after you have paid the full price in advance. So it’s better you buy a much more decent till system from Costco or online for much cheaper then get trapped by con reps in the market.
The funny thing is he called me today 21/06/25 Saturday (weekend) Saying if I want my till working then I would have to pay additional charges. But when I asked him that it wasn’t mentioned before, so I requested him a copy of my signed contract and till invoice through email.
He says I don’t work WEEKENDS? It would take 3-5 working days.

We didn’t have a huge budget but still wanted a professional setup. This package is a brilliant starting point and includes everything — software, hardware, even a card terminal.

The ED-19 EPOS System has been a major disappointment. The touchscreen feels unresponsive, and the software is far from intuitive. Installation was more complicated than expected, and training was minimal at best. Support has been slow and unhelpful. While it does include a payment terminal, cash drawer, and receipt printer, the overall quality doesn’t justify the cost. Definitely not recommended.

We had brought their system in April 2025. We had brought it from a sales person Aakib Shaikh. They were not able to pass the finance on the system on the accounts as we were a new company, which is completely understandable. So we told them can you transfer the money, and they still haven’t sent the money back. The sales is no longer picking up the call, which results in miscommunication and their staff is super rude, saying we will not give you your refund because we don’t want to.

I advise all new customer to take a different EPOS system l, as this company is terrible, and is not reliable in any sort of way.

We had also asked if they need to send the money back in smaller payment terms then they can, but they have not given any sort of payment.

In sort

This company is a scam.
This company is only looking for money and doesn’t provide the system or the money.
This company does not comply with UK regulations and this means that this company will get sued.

Finally I advise every single people who are planning to buy an EPOS system, please go to a different company, do not come to this company.

The sale person named Rahul, sold me the till system and confirmed me that few services are completely free of charges because I asked him to implement those services. Now they want extra money for those services which I have already confirmed from Rahul before purchase. Every one is lier in this company. You just keep calling them and waste your time. Every time different person ask you the reason of your call, you tell them whole story , he promised to solve the issue and call you back in 2-3 hours. You never receive the call back. You again call to speak to that person, but that person never available and it continues…..it’s just a piece of shit company. Please avoid buying any contract from them.

Cowboys. Dont trust this company. We had so much problem with till and they will not answer call.

This company is thief avoid

Instillation team help us well and we get new epos technology so really happy and thanks for help

Always very happy to help with any issues. Regardless of how big or small 🤩

Jaydeepkumar Hirapara, installed new Epos today in our pharmacy
Trained all the staff. Amazing service and very detailed answers to staff queries

Extremely unprofessional and evasive company. When challenged over unfair charges, they resort to hiding behind nameless emails and vague responses, refusing to take accountability. Communication is poor, and any attempt to resolve matters is met with dismissiveness or deflection. Avoid at all costs if you value transparency, honesty, and proper customer service.

Good customer service and good price

Unprofessional people.
all the time charges ridiculous and then i have to call them and get refund, crook company. Never recommend to anyone.

Great experience, had printer problem but was solved very quickly.