EPOS Direct logo
Visit website

EPOS Direct 

This company’s rating is unavailable due to a breach of our guidelines.

Eftpos equipment supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently contacted Badri, and he configured my PDA device, which had been a difficult issue to resolve for a long time. I truly appreciate his technical knowledge, professionalism, and patience. He... See more

Rated 1 out of 5 stars

Avoid at all cost! Both Fraudulent companies Epos Direct and stern Capital owned by same owner. Owner has mastered how to scam small businesses by their rental agreement which doesn’t have en... See more

Rated 5 out of 5 stars

Thanks to Epos Direct staff they helped me in setting up my printer which was very difficult situation. they fixed it quicker way. I appreciate their skill over the issues when ever i call them. Sp... See more

Rated 5 out of 5 stars

Thanks for Epos Direct team for setting up Epos software in my laptop in less time to run my business without downtime. Thank You for swift assistance.

Company details

  1. Eftpos equipment supplier
  2. Cloud Computing Service
  3. Computer Software Shop
  4. Software company
  5. Software Vendor

Written by the company

Discover the power of advanced EPOS systems tailored for both independent businesses and multi-location retail or hospitality chains, brought to you by EPOS Direct — original manufacturers since 2000. Trusted by over 100,000 businesses worldwide, our scalable and reliable EPOS solutions are designed to streamline operations, enhance customer experiences, and support growth across all business types. With seamless integration to over 100 apps, including inventory management, eCommerce platforms like Shopify and WooCommerce, and loyalty programs, along with compatibility with major payment gateways such as Stripe, WorldPay, PayPal, and Barclaycard, our systems offer unmatched flexibility and control. Whether you're running a single boutique or a chain of bustling restaurants, EPOS Direct delivers the technology to simplify your workflow, increase efficiency, and boost profits — all backed by two decades of innovation and expertise.

Contact info

Breach of guidelines

All reviews

(823)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I was scammed by the company by paying…

I was scammed by the company by paying upfront 1200 pounds for a till and this payment was for one off for a lifetime product, 12 months down the line the company was asking a software update of 30 pounds monthly payment which I think it is a rip off. I was convinced by their sale agent to opt for a one off payment as long term will be saving money, I could have bought the same product with a monthly payment of 40 pounds over two years. I contact the manager who promised to call me back and still waiting for his call, please stay away from this company as they are bunches of crooks.

21 January 2025
Unprompted review
EPOS Direct logo

Reply from EPOS Direct

we’re sorry to hear about your experience. Our aim is always to provide clear and fair pricing, and we regret any misunderstanding regarding the one-off payment and future software updates. We’d like to look into this in more detail and ensure you get the clarity and follow-up you deserve. Please contact us directly at info@eposdirect.ai with your order details so we can investigate and assist further.

Rated 1 out of 5 stars

Till not working

Been with this company for 4 years and nothing but problems. Till not working and have to pay £850/£1000

31 December 2024
Unprompted review
Rated 5 out of 5 stars

I have been using EPOS Direct for years…

I have been using EPOS Direct for years now, and I could not imagine running my restaurant without it. The hardware is sleek and reliable, and the software is intuitive. The reporting features are particularly helpful as they give us a good insight into sales trends and inventory levels. Moreover, the support team is outstanding—always available and very knowledgeable. I am highly satisfied with their service!

19 December 2024
Unprompted review
Rated 1 out of 5 stars

Extremely dissatisfied with EPOS DIRECT

We are extremely dissatisfied with this service. If anything goes wrong, you’ll be left waiting for weeks, if not months, for a resolution. Despite making countless promises, their remote support team always tells you to "check with the developer" and advises you to follow up later. It feels like they’ve created the most complicated software in existence, with no real solutions in sight. They just keep passing you around in circles, and once you're stuck with them, you're essentially left on your own. Do not choose them for your system.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend everyone to use EposDirect!!!

Reached out to Accounts and Technical team for Invoices to be sent to our customers by email through EposDirect Software..
Outstanding Technical Support Provided by Sai and Kumar !!
Nauman from Accounts did job well!!
Highly recommend everyone to use EposDirect!!!

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Scammers on every level, AVOID AT ALL COSTS

Scammers on every level, taking them to court with a lawsuit.

AVOID AVOID AVOID AVOID AVOID AVOID

They are scammers and scammers and again scammers

10 October 2024
Unprompted review
EPOS Direct logo

Reply from EPOS Direct

Thank you for taking the time to leave a review.

We take all feedback seriously, but unfortunately, we’re unable to locate any record of your details based on the information provided on Trustpilot.

Could you please reach out to us directly with your order number or any additional information that may help us investigate further?

We’re committed to resolving any concerns you may have and ensuring a positive experience with our company.

Looking forward to hearing from you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look