Swift turnaround from Smart Home Charge. Called them out for a warranty repair Monday, job was done by Wednesday. Want to give a massive thank you to their engineer Ryan! Service was top notch. The gu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Insurance claim, Epr was company arranged to disconnect my underfloor heating, to make it safe before work starts. Can't believe how well this has been arranged. Never had such excellent service, I'm... See more
EPR were appointed by our insurance company. Kept us up to date on appointment and also when they would arrive on the day. Quick, eficient and tidy work. Very professional and excellent service all ro... See more
I suppose the real test of a company's approach is when things go wrong, and on that basis I'd give them 5 stars. My original installation of an EV charger was fine, but within 48 hours the charger m... See more
Company details
Written by the company
UK electricians serving the insurance sector, with expertise in emergency response to fire and flood damaged properties. Over 30,000 instructions successfully completed to-date. With a proven track record of more than 30 years’ experience, EPR prides itself on building lasting client relationships.
Contact info
First Floor 34 & 36 Thorpe Wood, PE3 6SR, Peterborough, United Kingdom
- info@epr-callout.co.uk
- epr-callout.co.uk
4.8
Excellent
234 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and useful app link…
Great communication and useful app link to track electrician as he got close to property.
Very friendly and helpful on site.
No negatives at all.
4 October 2021
Unprompted review
Excellent service
Prompt and efficient service. It was delivered by a really friendly guy who explained what he was doing and why at each step of the way. Neat job done. Quality!
1 October 2021
Unprompted review
Excellent service
Excellent service, always kept up to date on arrival. Electrician was fast and efficient. Would definitely recommend
30 September 2021
Unprompted review
Excellent
Excellent, professional, friendly service. On time, called to say when they were coming. Can't fault it.
25 September 2021
Unprompted review
Good evening
Good evening,
I was waiting or an electrican to make my electric safe after a flood in the house.
Electrical arrived on time, explained the process, reassure me of what he was doing and made my electric safe.
Very efficient and personal service.
Thankyou
23 September 2021
Unprompted review
Fab guys 10 out of 10
Fab guys 10 out of 10
Really helpful
Came in and made my electrical stuff safe
Really pleased
Wouldn’t hesitate in telling friends to use these electricians
Thankyou x
22 September 2021
Unprompted review
Good experience
20 September 2021
Unprompted review
Andy came and tested the electrics and…
Andy came and tested the electrics and put our minds at rest that it was all ok. He was really lovely, polite and professional
16 September 2021
Unprompted review
Excellent service
Engineer called beforehand, arrived when he said he would, was Covid secure. Made sure the electrics were safe. Very efficient. Excellent service.
16 September 2021
Unprompted review
Excellent communication throughout…
Excellent communication throughout despite the M25 being blocked by protests!
Electrician checked for any faults and ensured all was safe again before finishing up. Thank you.
15 September 2021
Unprompted review
The electrician did a wonderful job and…
The electrician did a wonderful job and explained what the issue was. He had a polite, friendly attitude.
14 September 2021
Unprompted review
Good service but poor timekeeping
Work done was quick and efficient. No complaints there. Sadly didn't turn up at the agreed time and failed to phone to notify of delay.
11 September 2021
Unprompted review
Well organised and set up organisation
Well organised and set up organisation. Answer questions prompt and do as they say.
Can't fault them really
8 September 2021
Unprompted review
The two Engineers that attended the…
The two Engineers that attended the property were very respectful, they were very knowledgable and discussed the job with me all the way through from start to finished.A lovely set of lads . I would definitely use this company again .
Thank you
7 September 2021
Unprompted review
Had 2 engineers out
Had 2 engineers out. Both were amazing, maintained a professional manner and got the job done efficiently
1 September 2021
Unprompted review
I wasn’t happy with the way my cabling…
I wasn’t happy with the way my cabling was installed but a few days later this was remedied so now all is well. Very good communications
31 August 2021
Unprompted review
Very polite electrician
Very polite electrician. All work completed and made safe for future work. Would recommend the company based on our experience.
24 August 2021
Unprompted review
James who called out for damaged…ceiling light and made it safe
James who called out for damaged ceiling light and electric was great and made my experience great. Thank you so much 👍👍
24 August 2021
Unprompted review
On-time professional service
20 August 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.