EQ Bank Reverse Mortgages Reviews 

I would like to thank Glenda for her assistance in processing my reverse mortgae. I am a retired mortgage broker and as such familiar with the product. Glenda ensured the process went smoothly up to the underwriting. I would suggest that you advertise that this product is also available to purchase a home, something I had to confirm before starting the process. My only other concern is that there was further documentation requested from my lawyer by your underwriters after he was told the file was complete.

Dealing with Glenda Neill was an absolute pleasure! She took the time to explain how reverse mortgage works AND even if I thought I had a silly question she answered it for me. From the very start she was friendly, professional and knows her stuff. I would recommend her to anyone wanting a reverse mortgage.

Dealing with Glenda was a pleasure, very good at her job. Her guidance was the biggest factor in getting this done as quickly and painlessly as we did.

Glenda was an excellent guide in helping me through the application ‘paperwork’.
Her calm manner and straightforward communication made the process much easier than I had anticipated.

Glenda has a very welcoming manner with new clients and is efficient and quick in responding to questions. The only stressful part can be one’s level of competence in the computer world and in understanding of banking jargon. All in all it went well.

What could have been an exhaustive & confusing experience was simplified with care, understanding and patience by Agnes. We had plenty of questions, all of which were answered sincerely & slowly (hint: my wife and I are not spring chickens) until we were finally able to make the right decisions. Thank you for your patience, knowledge, and care.

Each step was clearly delineated and we were kept fully informed alone the way.
Glenda Neill was the individual who introduced us to the process of obtaining a reverse mortgage and did a fine job of facilitating the successive steps by always being available to answer any questions with precision and patience.

Glenda was courteous, very helpful and a true professional. she was patient in explaining how it works and the required steps to achieve this goal. I was extremely nervous about taking this bold step. it was, however, necessary.

Glenda made it all worth while after having a terrible experience with CHIP, she was kind, patient and so helpful with our special needs considering our medical impairments and disabilities,
dont loose that girl she worth her wieght in gold !!!

Agnes, Reverse Mortgage Expert. Agnes exemplifies the term ‘Expert’. Thank you Agnes for being so kind and patient. Thank you calming me through the process and the process was seamless.

super service, fast create account, like it!

It was super easy to deal with the team at EQ. I had the privilege of dealing with Glenda. She was very accommodating and understanding. She took the time to walk us through the process and made the deal very easy to understand. 100% satisfied

I considered that getting a reverse mortgage could turn into a nasty experience with the wrong representative. I initially contacted a competitor and recognized that the person I was dealing with was a little off-handed and not detail oriented. I contacted Equitable Bank and was put in touch with Agnes Letkeman. Agnes impressed me with her scope of knowledge, her prompt and professional customer service skills, and her evident care for clients. My experience with Equitable Bank was a smooth one from beginning to end. My kudos to Equitable and their affiliates for being well run organizations. Special kudos to Agnes for providing customer service that seems to be in short supply these days.

i had alot of questions at first,but after talking to Glenda about reverse mortgages i was at ease.although going through the process,is hard work on both sides,i still think it was worth it.alot of papers had to be signed and initialed ,mabie thats a place they could cut back on in the future. equitable bank was a little confusing but after a phone call or 2 things were straighten out thanks to all going to enjoy our retirement.

It was a pleasure working with Glenda who is a Customer Engagement Specialist for Equitable Bank. She is very knowledgeable, professional responds very promptly to phone calls and emails. I'll be honest, we were very reluctant to take a reverse mortgage and the reason is that I did not understand how it works. After couple of telephone conversation with Glenda I was at ease because she explainned everithing so therally that everything made sense that taking adventage of the equity we built in our home was the right solution for us. The whole process was smooth and hassle free. Thank you Glenda for doing a great job and taking such a good care of our needs. Highly recommended!!

Glenda called and gave great service, even when I did not initially leave message. (I was gonna call the next day.)
Equitable Bank also provided service when I am located outside of their normal service area.
They provided incentives and lower rates, all contributing to their winning the business.

I like this bank. They do not charge any fee for e-transfers.

Understanding is the one word that describes my first encounter with Glenda Neill.
I first applied to a competitor which was disappointing but at the same time it was a God sent message.
Glenda made my experience with Equitable Bank a positive one. She understood what I was feeling and professionally took my information and explained what I could expect from that point forward. And just weeks later I am mortgage free!!!
Thanks Glenda for what you do.
Patti

I left a review and was constantly harassed advising it was not for me, yes it is for equitable bank. I didn’t stutter. Stop questioning it and learn to accept feedback to improve your financial services and hiring practices. I meant what I said you need to improve your human resources process