Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... See more
Company replied
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient. Would politely request you revise the hold music on the pho... See more
Company replied
Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.6
Excellent
627 reviews
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Advisor was very helpful and answered…
Advisor was very helpful and answered the questions I had.
20 April 2026
Reply from EQi
We're glad the advisor was helpful and provided answers to your questions. We appreciate you taking the time to share your feedback with us.
Good customer support
Nivheda the customer support rep was very helpful and courteous, showing me where to find the information in Dividends that I needed
17 April 2026
Reply from EQi
We appreciate you sharing your feedback. We're happy to hear that the representative was helpful and courteous, showing you where to find the information.
EQI help
Tarzy was extremely professional and kind when helping me access information about my account and retrieved everything very quickly and smoothly!
17 April 2026
Reply from EQi
We appreciate you sharing your experience! We're happy to hear the account information access was professional, kind, quick, and smooth. Thank you!
Easy to do trading
Easy to do trading and friendly staff. Been with them a number of years.
17 April 2026
Reply from EQi
We're happy to hear that you find trading easy and our staff friendly. Thank you for being with us for so many years!
Struggled to hear
Struggled to hear, she was quite patient with me and willing to help although I got quite frustrated as I could not hear very well
She reassured me saying I can help with that, and willing to take time
Thank you
17 April 2026
Reply from EQi
We appreciate your feedback and are so glad that the team member was patient and helpful. We value your time and thank you for sharing.
Reply from EQi
We're happy to hear that our help was beneficial and clear for you. Thank you for your feedback.
Helpful and patient
Nivedha stayed on the phone and helped me sign into my account
Very patient and helpful
Couldn't have been more patient
Thank you
17 April 2026
Reply from EQi
We're happy to hear that you had a positive experience! We appreciate you mentioning the assistance you received while signing into your account. Thank you for your feedback.
Good service and helpful advice given
17 April 2026
Reply from EQi
We're glad our service and advice were helpful. Thank you for your positive feedback; we appreciate it greatly!
Excellent support on call from Ramsiya
17 April 2026
Reply from EQi
We're happy to hear that you had an excellent support experience. Thank you for sharing your positive feedback with us.
The lady I dealt with was very…
The lady I dealt with was very efficient/knowledgeable, call completed in about 10 mins.
17 April 2026
Reply from EQi
We're happy to hear that the call was efficient and informative! We appreciate you taking the time to share your positive experience with us.
Ramsyia was so helpful and very calm
Ramsyia was so helpful and very calm. She helped me with log in step by step. Very professional at the same time. Good working ethics, passionate and happy to help.
16 April 2026
Reply from EQi
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the helpful and professional assistance you received. Thank you for sharing!
Helpful and explained well
16 April 2026
Reply from EQi
We're glad our explanations were helpful for you. Thank you for your feedback; we appreciate it greatly.
Problem logging on
My problem was solved very quickly and the assistant helped me all the way with my difficulties
16 April 2026
Reply from EQi
We appreciate your feedback. We are happy to hear that our assistant helped you resolve your difficulties quickly and efficiently.
Manish was very helpful and patient
Manish was very helpful and patient, he helped me with my query and made sure I had all the information in needed.
16 April 2026
Reply from EQi
We appreciate you sharing your feedback. We're happy to hear that the agent was helpful and patient, ensuring you had all the information you needed.
Customer Service at it's best.
Ramsiyah was polite, friendly and knowledgeable.
I appreciated her patience with me and my query was dealt promptly.
16 April 2026
Unprompted review
Reply from EQi
We're happy to hear that the staff member was polite, friendly, and knowledgeable! We appreciate you recognizing their patience and prompt service.
Excellent service
Spoke to Manish, he was very very helpful.
He explained everything very well and sorted out all my issues
15 April 2026
Reply from EQi
We appreciate you sharing your feedback. We're happy to hear that the agent was very helpful and explained everything well while resolving your issues.
Good staff - accent training needed
Customer helpline staff have always been very knowledgeable and courteous. Have had a small problem understanding someone due to their accent, however she maintained her polite attitude and we got the task completed.
15 April 2026
Reply from EQi
We're happy to hear that our staff is knowledgeable and courteous. We appreciate your feedback regarding the accent and are glad the task was completed. Thank you!
Reply from EQi
We're happy to hear that you received Friendly support.
Reply from EQi
We're happy to hear that our phone service was helpful. Thank you for your feedback; it means a lot to us.
Utterly incompetent - cannot be trusted with your savings.
Complained about not being able to put any bank details in online - they called to say this had been sorted out - so I tried to put bank account details in and the problem still persists.
REPLY
Stop harassing me for further details, I've already lodged a complaint (my second on the same issue) - presumably you only do this to have reviews taken down if people don't respond).
15 April 2026
Unprompted review
Reply from EQi
We regret you're still experiencing issues inputting your bank details online after our call. We have made direct contact with you so we can look into this further.
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