Ratheesh P Was quite helpful. However, there was long silences on the phone and I never knew whether he was still there or not so I think some sort of reassurance could have been good. But that's... See more
Company replied
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Review summary
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The member of staff acted quickly, understood my needs ,explained how she would proceed and offered to call me back once the trading was complete to save me hanging on the phone. She quickly called me... See more
Company replied
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient. Would politely request you revise the hold music on the pho... See more
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Company details
Written by the company
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Written by the company
Contact info
United Kingdom
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4.6
Excellent
627 reviews
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Very pleasant experience staff very…
Very pleasant experience staff very helpful and friendly
15 April 2026
Reply from EQi
We're glad you found our staff helpful and friendly, and that you had a pleasant experience. Thank you for your feedback.
Great experience with advisor
Great experience with advisor, did my request within a few minutes.
15 April 2026
Reply from EQi
We're happy to hear that your request was handled quickly and efficiently. Thank you for sharing your positive experience with us!
Reply from EQi
We're glad our service was prompt and the problem was resolved quickly. Thank you for your positive feedback!
helpful and polite ,managed to resolve…
helpful and polite ,managed to resolve questions I had been. unable to sort scince April 7th
14 April 2026
Reply from EQi
We're happy to hear that we could resolve your questions from April. We appreciate you taking the time to leave us feedback.
Excellent Service
I was helped immensely by Ramsiya, I wanted to transfer from my dealing account to ISA via the Bed and ISA process, this turned out to be a very easy and stress free, everything was taken care of, I was talked through the process every step of the way. Many thanks.
13 April 2026
Reply from EQi
We're happy to hear that the Bed and ISA transfer process was made easy and stress-free for you. It's great to know that our support was helpful and that you were well-informed throughout the process. Many thanks for your positive feedback.
Reply from EQi
We're happy to hear that our answers were helpful and that you received amazing service! Thank you for the positive feedback.
Very easy to move shares into an isa
Very easy to move shares into an isa . Big thanks to Ramsiya who made the whole experience stress free . Thanks
13 April 2026
Reply from EQi
We're happy to hear that transferring your shares to an ISA was easy. We appreciate your kind words and are so glad the experience was stress-free for you.
The first lady I could not understand
The first lady I could not understand, so I was then put through to someone else who was very patient and helpful.
13 April 2026
Reply from EQi
We appreciate your feedback. We're happy to hear that someone was patient and helpful after the initial difficulty. We value your time and insights.
Excellent service
Excellent service
We got cut off midway in our phone call and without delay i was reconnected with the same person and completed what I wanted to do
10 April 2026
Reply from EQi
We're happy to hear that you received excellent service! We appreciate you letting us know that we were able to quickly reconnect you and complete your request.
Quick, efficient, problem free, thanks
More than helpful, understood exactly what I wanted and delivered with efficiency and speed, thank you.
10 April 2026
Reply from EQi
We're happy to hear that we understood your needs and delivered efficiently. Thank you for your positive feedback; we appreciate it greatly!
Ramsiya provided a great customer service experience
Ramsiya was polite, patient, knowledgeable and helpful. Ramsiya helped me efficiently with all the issues and queries I had and resolved everything to my complete satisfaction
10 April 2026
Reply from EQi
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that all your issues were resolved to your satisfaction.
Very helpful response thank you
10 April 2026
Reply from EQi
We're happy to hear that our response was helpful to you. Thank you for your feedback; we appreciate it.
Reply from EQi
We're happy to hear that our team member was very helpful and that you were able to complete your transaction successfully. We appreciate your feedback!
Ramysa was most helpful in my queries
Ramysa was most helpful in my queries, providing quick responses and solution to my questions. She was very knowledgeable and patient.
Would politely request you revise the hold music on the phone while waiting to speak to a service representative - it is very loud and high pitched !!
Thank you
9 April 2026
Reply from EQi
We're happy to hear that our team member was helpful and knowledgeable! We appreciate your feedback regarding the hold music and will review it. Thank you for your time.
Excellent customer service
Excellent service from Ramsiya. She was very helpful and dealt with my request efficiently.
9 April 2026
Reply from EQi
We are so glad to hear that you received excellent and efficient service. We appreciate you taking the time to leave us this positive feedback.
Reply from EQi
We're happy to hear that the advisor was helpful and clear. Thank you for your positive feedback; we appreciate it.
Sorted !
Helpful lady on phone let down by a very slow web site and constant error messages asking to contact customer services while on the phone
9 April 2026
Reply from EQi
We appreciate you bringing this to our attention. We're sorry our website was slow and caused errors, even though our phone support was helpful. We'll look into this.
Thanks to Ramsiya who patiently…
Thanks to Ramsiya who patiently understood my question and provided the options for maturity.
9 April 2026
Reply from EQi
We're happy to hear that you received patient and helpful assistance in understanding the maturity options available to you. Thank you!
Reply from EQi
We appreciate your positive feedback and are so glad you had a great experience with our support team.
Nivedha.
Nivedha was very good in assisting me today to set up an ISA account.
She was patient, polite and conducted the process with true customer care.
I real credit to EQi.
8 April 2026
Reply from EQi
We're happy to hear that the account setup assistance was helpful. We appreciate your kind words about the service you received; it's great to know you felt valued.
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