Shipping was fast and I got all Information on time. Quality of the Hoodie is super, but it is not heavyweight as discripted
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We ordered two pieces, one t-shirt and one hoodie, and we love them. Quality is very good and the colors of the prints pop. The service is extremely good, with them getting into contact with us caus... See more
Company replied
I had a problem with the postal system in my country and the EqualityThreads team helped me a lot to finally deliver my t-shirts. They were really helpful all the way and kept me informed about my p... See more
First of all, super duper cute tees! There were some shipping issues which was to be expected right now, but all got resolved very quickly, and the customer support was incredibly helpful. Thankssss!
Wonderful quality
25 November 2024
Would/will order again and definitely recommend
In LOVE with the design, the hoodie itself (it's so sooft!) and so comfortable to wear; shipping was fast, even with the apparent hype it got via TikTok (which was how I found them, too)
3 December 2024
Worth the wait!
The hoodie is beautiful and well made. The company was slow in responding when they were out of stock with the item, but I’m glad we hung in there and ordered when it was available again.
8 October 2024
I would like very much for the hat i…
I would like very much for the hat i ordered on Sept 7th. I was also disappointed not to receive a reply to my inquiry about it in early Oct. Please forward me a tracking #.
Order #1171.
10 October 2024
Unprompted review
Feels very high quality and fits warm and comfy
The hoodie feels very high quality and the suggestion to order it up a size for that hoodie feel was a great one. I really feel like only the people who are supposed to understand it will do so and yet I also feel like the people who are supposed to understand it we'll catch it right away.
4 October 2024
Order #1077 placed 9/5
Order #1077 placed 9/5. I have emailed support twice inquiring about the status and have received no response. I requested that the order be cancelled. Still no response. Terrible customer service.
26 September 2024
Unprompted review
Reply from EqualityThreads
Hello, we're so sorry to hear about your experience, but we're confused as we don't recognize this order number or date in our system. Could you please contact us with the email you placed the order with? We’d like to resolve this for you as soon as possible.
support@equalitythreads.com
Reply from EqualityThreads
Hey there! Thanks so much for the great review—we’re really happy to hear you love your hoodies! We totally understand the frustration with the wait, and we’re so sorry about that. The delays were due to some supplier issues and a big surge in demand that caught us off guard. We're working hard to get things moving faster for the future.
We really appreciate your patience, though, and are thrilled that you’re enjoying the hoodies now! Thanks again for your support—it means a lot to us!
It was taken a very long time to…
It was taken a very long time to receive my order. Still haven't received it. But I received this survey. Sent an inquiry to the company regarding my order and received no reply.
29 August 2024
Reply from EqualityThreads
Hello,
I'm so sorry to hear about the delay with your order — I understand how frustrating this must be.
Our records show that we did reply to your message but please note we are finding sometimes our emails find it's way into people's junk folder.
We've had an unexpected surge in demand recently (thanks to a viral TikTok!) and are also dealing with some delays in receiving materials, which has slowed things down a bit more than usual. Normally, it takes about 5 working days to create your order with the care and quality you deserve, but things have been taking just a little longer right now.
However, I have some good news! Your order was shipped out and is currently in transit to you. An email was sent with a tracking link.
If you have any questions in the meantime or just want to chat, feel free to reply to this email — I’m here to help!
Once again, I apologize for any inconvenience caused. Thank you for your patience, and I’ll do my best to resolve this as quickly as possible for you.
Warm regards,
Emily | Customer Support | EqualityThreads
Good quality item
Good quality item, sending time took a long time and I did have to email them as I waited over 15 days for my package.
16 August 2024
Reply from EqualityThreads
Hiya,
Thank you for your feedback! I’m really happy to hear you’re pleased with the quality of the item.
I’m really sorry about the long wait time. We’ve had a bit of a whirlwind recently with a viral TikTok bringing in more orders than we expected, and some delays in getting materials. It’s been a bit of a juggling act, and I appreciate your patience as we work through it.
We’re working hard to get things back on track and ensure a smoother experience in the future. If you need anything else or have more questions, feel free to reach out. I’m here to help!
Best wishes,
Emily | Customer Support | EqualityThreads
everything was working as expected and…
everything was working as expected and i had no problems finding, buying or receiving the clothes
16 August 2024
Reply from EqualityThreads
Hi,
Thank you for your feedback! I’m thrilled to hear that everything went smoothly for you and that you had no issues with finding, buying, or receiving your clothes.
Best wishes,
Emily | Customer Support | EqualityThreads
Excellent product
14 August 2024
Reply from EqualityThreads
Hi,
Thank you so much for the kind words! I’m delighted to hear you like it!
Best regards,
Emily | Customer Support | EqualityThreads
Fantastic hoody
We bought a hoody for my son for his 16th birthday as he loves the products and has been asking for one for ages. It is brilliant quality and when he wore it he received loads of compliments from people who loved it, he said it was from people who “knew” what it meant. He was so happy with it and so were we
1 August 2024
Reply from EqualityThreads
Thank you for your feedback!
We’re really glad to hear that your son loved the hoodie. It’s great to know he received compliments and was happy with it.
Best regards,
Emily
Customer Support | Equality Threads
Great T-Shirts, but sizes are too big
I love the T-shirts but the sizes are not accurate, I ordered size S but it's more like size M.
28 June 2024
Reply from EqualityThreads
Thank you for your feedback. I’m sorry to hear that the sizing wasn’t accurate. We strive to make sure our customers are happy with their purchases, and your feedback is really valuable to us.
We’ll make sure to pass this along to our team so we can continue to improve our sizing accuracy. If you have any other questions or concerns, please don’t hesitate to let us know.
Thank you again for your support!
Best regards,
Emily
Customer Support | Equality Threads
Really great sweatshirt
Really great sweatshirt, daughter loves it, thank you. Her first comment was "it's soooo soft inside" and she then wore it for ages. It's now been washed and looks as good as it did when it arrived. I think there may be other items on her Xmas list. Good communication about dispatch, and well packaged so arrived ok.
1 July 2024
Reply from EqualityThreads
Thank you so much for the lovely feedback! We're thrilled to hear that your daughter loves the sweatshirt and finds it super soft. It’s great to know it’s holding up well after washing too.
Thanks again for your support!
Best regards,
Emily
Customer Support | Equality Threads
Great quality and professional company
Purchased a hoodie for my friend, the hoodie is lovely and the embroidery is super high quality. I had a couple of questions and they responded quickly and go the extra mile to make sure your order is perfect. Fantastic professional company! Cannot wait to see the other designs.
1 July 2024
Unprompted review
Reply from EqualityThreads
Thank you so much for your wonderful feedback! We’re delighted to hear that your friend loves the hoodie and that you’re impressed with the embroidery quality. It’s great to know that our customer service team could assist you quickly and ensure everything was just right.
We’re excited that you’re looking forward to seeing more of our designs! If you have any other questions or need further assistance, we’re always here to help.
Thanks again for your support and kind words!
Best regards,
Emily
Customer Support | Equality Threads
Great service fantastic quality of…
Great service fantastic quality of tshirt will definitely order again
29 June 2024
Reply from EqualityThreads
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the service and the quality of the T-shirt. We look forward to your next order and are always here if you need anything.
Best regards,
Emily
Customer Support | Equality Threads
Reply from EqualityThreads
Thank you so much! We’re thrilled to hear that you love the shirt. Your feedback means a lot to us!
If you ever need anything else or have any questions, feel free to reach out.
Best regards,
Emily
Customer Support | Equality Threads
Absolute satisfaction
Absolute satisfaction; with items, services, support (which was, due to the local delivery service) very complicated. Their work and philosophy resonate with me very much. But communication with The customer support is the best. And items as well.
26 June 2024
Unprompted review
Reply from EqualityThreads
Thank you so much for your thoughtful feedback! We’re delighted to hear that you’re completely satisfied with our items, service, and support. We’re sorry to hear about the complications with your local delivery service, but we’re glad we could assist you through it.
It’s wonderful to know that our philosophy resonates with you, and we truly appreciate your kind words about our customer support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
Adam
Customer Support | Equality Threads
Outstanding customer service
Not only was the product excellent and of wonderful quality, but the customer service I received was impeccable. I contacted Equality Threads when I realised my item might take longer to be delivered than I had originally thought. They went over and above to ensure that the order was sped up, altered the delivery address at my request and followed up to check everything was okay. They really went over and above to ensure it arrived in time and I'm extremely appreciative.
20 June 2024
Unprompted review
Reply from EqualityThreads
Thank you so much for your amazing review! We’re thrilled to hear that you loved both the product and our customer service.
It was our pleasure to help speed up your order and ensure everything went smoothly with the delivery.
If you ever need anything else, please don’t hesitate to reach out. We’re here for you and look forward to helping you again soon!
Best wishes,
The EqualityThreads Team
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