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Equals Money Reviews 522

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TrustScore 4.5 out of 5

4.6

Business-to-Business service
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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with customer service, mentioning instances of unhelpful staff and slow responses to ongoing problems. A few other people also felt that the program itself was no longer as good or easy to use as it once was, and some experienced difficulties with technical aspects like password resets.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Consumers generally express high satisfaction with customer service, highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional and professional support.... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the swift and rapid responses... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Equals money for our expenses management at church for over 5 years now and it has always been exceptional. It means that we are able to manage online purchases in a similar manner to... See more

Rated 5 out of 5 stars

I spoke with Thabiso Molefe to resolve a long standing issue I had been experiencing. He took the time to resolve my issue promptly and was incredibly patient whilst helping me. Thabiso was incredib... See more

Rated 5 out of 5 stars

I have used this forex service before and 8 years on they still are providing excellent service. My handlers were Matthew and James who both went above and beyond. Matthew guided me through the who... See more

Rated 5 out of 5 stars

Agent Sanele Nyawo was quicky responsive and kind. I lost my old SIM card and i was panicking about not getting access to my account or it taking Time before I access it but she helped me within an ho... See more

Company details

  1. Business-to-Business service
  2. Money transfer service
  3. Payment service

Written by the company

We combine global payments technology with currency expertise to help you manage your cashflow and expenses, simply and cost-effectively. Pay suppliers, business partners or employees worldwide at some of the best rates available. Save time and hassle with our expense management solution, or access our faster payments API to save money on domestic payments.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

522 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Adam from this company just called

Adam from this company just called, I listened to his sales pitch and informed him politely that we unfortunately have no requirement for Equals Group's services and thanked him for his call and said goodbye. Rather than saying goodbye back Adam said "understood" sarcastically and hung up. Rejection handling is part of the job, Adam. Horrible telephone manner.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Agent was very thorough in their…

Agent was very thorough in their approach to my query and quite polite. Didn't take long to help me resolve my concern. Equals made it fairly easy for us to contact them and the wait wasn't long.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I could not log in to my Equals.
My personal contact person, Felicia Chetty was very responsive and giving me all information and guidance until the problem is solved. Very quick response, kind attendance. 10/10

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service.

Wonderful service.
Very quick in response. Personal contact person keep you updated with your problems, until the problem is solved.
Ethan helped me a lot, very kind and professional.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I was to so impressed Minenhle Ngcobo and Equals

I was to so impressed with the kind help, guidance and support from customer service agent Minenhle Ngcobo who was extremely helpful under pressure and dealt with a complicated process of internal transfers and account/card balances in multiple currencies where I had been so confused and everything was resolved in time for our colleagues trip over seas. I am so grateful and highly recommend Minenhle and Equals - really super helpful. Thanks!

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Same as card one money

Same as card one money. They held my application in a pending state for 8 years but yet they claim to look after people’s data. I wasn’t even a customer and they did this to me. Who knows what they have done with my information all this time. Not a single phone call email or letter to discuss this pending application. If they have done it to me then they may have done it to you so check your details with this company. 8 years!!!!!!! Is ridiculous absolutely disgusting.

I’ve now proven beyond doubt there was a breach and they tried to hide it. They told the ombudsman not to share that with me but they did. And it stated there WAS a breach 🤬🤬🤬🤬🤬

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Thabiso was super helpful!

I called customer service and Thabiso attended me. They were very helpful and addressed the issue i had with the website to the respective department.
Thanks for your kindness!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy way to send payments abroad

prompt and friendly service
Adam explained everything clearly
they are happy to do deals on the phone or use the portal - it is really good and very easy to navigate and to find out what live rates are

16 October 2025

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