Equiniti Reviews 2,299

It is good to know that there are people in Equiniti who can resolve any problems you encounter. My queries were dealt with in a very efficient manner.

Excellent advice and explanations from Kishore to guide me through and correct discrepancies on my account. Thanks for your patience

Friendly and helpful people

Got through to a person very quickly who dealt with my query in a friendly and professional manner. Told me what I had to do.

I spoke to Vaishnavi Jori today who quickly resolved my issue in a friendly, efficient and professional manner. I'm very pleased with the service from Vaishnavi and EQ.

Gokul was most patient and considerate managing the enquiry I had over my IDS payment. Thank you very much.

My problem was dealt with and solved politely and helpfully. He had patience and did not hurry me to get off the call.

Back in March, my military pension details were forwarded to EQ Paymaster for processing and despite many promises I have heard nothing. Something has happened to my pension although i have had no information about what, and other associated payments have completely failed to materialise at all. I can't speak to the people managing this as they are not 'customer focused' and those that answer the enquiries phone can do nothing but say they'll pass on my frustrations and will definitely get back to me. 5 calls later and nothing. What a truly dreadful service.

Follow up 8 June. The response to my initial comments came from someone in Equiniti who was 'truly sorry'. Well clearly not that sorry as I have heard nothing about how they changed my pension, nothing about future payments and nothing about when my pension might be sorted. As I said before - absolutely dreadful. Any contact, anything would be nice. Just anything.

Follow up 16 June. And still nothing at all. It does make you wonder what you have to do to get EQ to do anything (and I mean anything). I did however find out I can't complain about them! I have to go through the people they have contracted with - in this case the military. I've initiated this complaints process but will ensure I let everyone know how dreadfully awful this company is on as many platforms as I can.

The person l spoke to was very.helpful, patient and explaied things clearly.

Twice now, I’ve been locked out of my share account due to technical issues with the Equiniti platform.

Getting issues resolved due to what according to Equiniti was a mismatch on account details at their end took weeks to get resolved by their IT team and prevented me selling my shares at the right price.

And now a similar issue a few months later!

It seems their IT platform is unreliable and they are never in a rush to resolve issues for their customers leaving the ability to trade shares difficult.

I am not impressed with the services that I have received, I have been investing in ZNOG for almost 2 yrs, and have accumulated a nice amount of shares. Just recently I put in a sell order to sell 5400 shares at $.58 a share. I received the confirmation via email..almost immediately...I watched my share holder account for 3 days..nothing happened..On the 3rd day the shared were withdrawn at $.47 a share, as the price per share had dipped..I hate the way that they do business..Had this order been initiated on Robin Hood I would have received the $.58 ..at the time the sell order was made..I have referred a lot of people to this company, now I am concerned..Their practices seem very shady to me..Now I want to transfer all of my shares out to an exchange, just wondering how screwed I’m gonna be with this one.,And I’ve been on hold for 40 mins..Now the rep finally answers, with a dry..unprofessional tone..This exchange is a unprofessional trap..Never again..

Update: 06/11/2026
To avoid this ever happening again, I put in a full account transfer request thru Charles Schwab, on 06/03/2026…The request cleared on Schwab’s end 3 days later..But shares are still being held up on Equiniti’s end..They keep telling me that the transfer usually takes 1 day..but 8 days later, I’m still waiting.,Just when I thought that things could not move any slower..I hate this company with a passion..

As an executor the process of selling g the deceased’s shares can be very daunting. When speaking with Jaya Prakash Anthony over the phone he explained everything very clearly and had all of the answers. An exceptional service which makes the complicated easy. Thank you excellent service

The man I dealt with was amazing and he guided me through every step to solve my problem. I cannot thank him enough

Very quick and efficient no problem

Very helpful and patient during the phone call walked me through the re-registration of shares after l had lost all my information and so pleased

Excellent customer service, very helpful and very knowledgeable with a lot of patience. Thank you very much for your time and consideration 5*.

Wanted to change postal address. Was advised by Chat to go to My Details and then Personal Details. There was no Personal Details selection only being able to change username password etc.

I did not have to wait long.
It was difficult for me to understand the person.
They tried their best.