Equiniti Reviews 2,299

Very helpful assistant who answered my question promptly after the security checks.

After emails were ignored, I phoned to have a mistake corrected. Agent said it was done. 5 months on & proof it wasn't! Numerous emails, which clearly aren't understood, result in stupid replies from push-button agents! Telling me to do things their system won't allow!
Their mistake is costing me money, and they do nothing to correct it!!!

3 stars - Unfortunately the line wasn't very good and it was difficult hearing what was being said.
I was about to give up but it did improve - although still not as clear as I would have liked - and so the representative could give me the information I needed.
The representative did her best.

Agent made it quite clear what was required to resolve issue

30% 1 Star reviews should give you a clue!

I have Power of Attorney for my wife who is in end-stage Alzheimer's. Having decided to cash her shares to pay for care fees I have to say the experience has been dreadful. I started the process in February and I am still not through it yet. The value of the shares is about £30k and I have been charged well over £1k in fees for pieces of paper, missing this/that, never ending.....I am sure they'd charge you for breathing if they could. Just one example; on the phone (which took an eternity to connect, they all do) I was quoted £75 for something, when the letter arrived it was £100. I called and no plausible explanation was given. It is so frustrating, hanging on the phone for hours, being moved from one department to the other, going through the security checks over and over, I honestly would give them Zero Stars if possible. Terrible company.

Excellent service: he was first of tour agents to actually help. All others were hopeless.

I have been trying repeatedly trying to transfer a stock. What should of been simple has been an ordeal. Their staff does not appear to have the knowledge they need to break down a premium. When asked repeatedly to speak with someone who can give me a breakdown of fees I was either given non-answers or there was an attempt to redirect. This happened on two separate occasions, my tone the entire time was polite, firm and professional. Two separate times, same results. Take your money elsewhere.

Why does Equiniti have the country of address wrong ?
And I cannot get it changed on-line or by telephone to them.
Really bad experience

Operative was helpful and call successful but wait was long

The lady in customer services was very helpful and patient. She helped me fill out forms and sort out my shares brilliantly. I am most grateful for her help.

The agent was very helpful and resolved my query.

they sorted my problem BUT only through the BOT ....i was on the phone for 45min and nobody answered.

Ajay was polite and professional, and took me through the steps of the process, explaining each part and answering my questions clearly. Very happy with the service provided.

A general observation regarding call pick-up times is that I had a long wait of around 40 minutes before I was connected to a member of the team.

The person I spoke with was very patient in talking me through how to log in to be able to access the information I required. Very helpful.

Very helpful customer support experience. Agent Kishore K. guided me step-by-step through registration and details of my investments

M A Deena went out of her way to help me - she could tell I was struggling with the terminology as I struggled to sell my later father shares. She repeated herslf multiple times until I understood what I needed to do. She helped me identify the missing share certificates and, and this was the amazing bit,rang me back when we got cut off. I am very grateful for her help.

The lady was patient and efficient

Absolutely ridiculous company, inept in several ways, they have wasted so much of my time already i am struggling to write this review as it pains me!

Please use another service!

I got the required information that I asked for. The lady talked me through the method to see my portfolio.

Spoke to VANI TAMIZH and asked for her help to register my bank details. She was so kind and patient and helped me work my way slowly and carefully throughout the whole procedure. Without out her, I would not have managed as my technology skills are not great.
Thank you VANI, you were truly amazing and deserve a huge pat on the back. I appreciated your help so, so much.