Equiniti Reviews 2,300

Spoke to VANI TAMIZH and asked for her help to register my bank details. She was so kind and patient and helped me work my way slowly and carefully throughout the whole procedure. Without out her, I would not have managed as my technology skills are not great.
Thank you VANI, you were truly amazing and deserve a huge pat on the back. I appreciated your help so, so much.

Harshitha today on the Equiniti Helpline was very helpful. She guided me on how to amend my email address and answered my questions. Thank you Harshitha for your patience and for making my experience a good experience 😀

A very helpful assistant but a challenge to hear/understand due to her being in India.

Once I eventually got speaking to an adviser, it could not have been easier. My computer skills are not the best but Aldi my advisor talked me through the process to answer my query with much patience and polite manner.

The lady I spoke to was very helpful and patient. She guided me through the process to gain online access, as I had locked myself out and she answered all my questions. She was very professional.

I had an issue with logging into my account. Response was quick and managed to sort out my issue. Thanks

Merlin who I spoke to was very helpful and took a lot of time explaining what I had to do in regard to some shares held by my late husband. Excellent.

When you're dealing with investments, you'd like to think you're talking with competent folks. Not the case here: besides an incredibly long hold time, the operator clearly had no idea how to complete a stock transfer form. Over the course of our call, she gave two completely opposite directions. When I pointed it out, "click"... she hung up on me.

My initial contact was not ideal, aggressive and forceful, not what I expect from a support team. The subsequent contact (supervisor?) was more informed, pleasant to deal with and helpful.

Abhishek helped me setup my information held on my account with patience and in a splendid professional way. Great service provided by EQ Shareview. Well done!

Sripriya Jayapal was exceedingly patient, courteous and helpful, as I could not navigate the website by myself.

Hello,

I just wanted to leave a very good feedback comment, about a conversation, I had with one of your colleagues.
I know that it was to me, a long and difficult conversation, but I won't go into the details here.
However, your colleague, could not have done a better job. She was kind, friendly, patient and understanding, and went over and above, what I expected of your colleague, to help me out. If you can listen to the conversation, you will appreciate what I have said in this message, and what the help meant to me, it was a 5 star, and faultless outcome, and your staff member was great, very patient and polite, and did more than I had expected of her to do. I much appreciate, all she has done for me, and I hope to soon send back all the documents I need to, to complete my request. Your staff member I spoke to, could not have been better.

The Customer Service PERSON was excellent - professional, helpful and patient.

THE COMPUTERISED SYSTEM IS FLAWED, TIME-CONSUMING AND EXTREMELY FRUSTRATING - AND HAS BEEN, IN MY EXPERIENCE, FOR SEVERAL YEARS!!

After waiting over 20 minutes I eventually got through to be told I need to send a death certificate to initially register the recent death of my father who held shares with Equiniti, which i did fair enough. Filled in a sale form to receive a letter saying if I wanted to sell the shares I would need to send a sealed copy of of a UK grant of Representation, even though my Father had a will and was survived by my Mother and the will clearly states she inherits his estate as next of kin. The shares are worth £310 and as my Mother is 91 she doesn't have an online account so the minimum charge for a postal sale is £70 !!! plus a Small Estate fee of £50 so £120 in costs !!!
Awful company, zero compassion and happy to rip you off when you have just lost a loved one.

Waiting for 20 mins to speak to someone was irritating to say the least. I would give zero marks for this element of the service.

However, once I got through to Ayan, I relaxed as she was extremely calm and patient in getting me back into my online account. She didn’t rush me when I was trying to find information, for which I am grateful. She also sought to rectify an issue on the account without my prompting to save me time should I want to sell shares. She went above and beyond.

Had to call 3 times to resolve a problem with my account. So about 45 mins in total spent on hold.
They regularly interrupt the hold music which makes you think you're about to speak to someone, only to hear a recorded voice telling you that you're still on hold. I find this *incredibly* annoying.
1st call: given wrong advice.
2nd call: call centre glitched when I came off the hold queue. Call failed to connect so I had to start again.
3rd call. Spoke with PITOKA CHOPHY, who was very helpful and patient in resolving the problem. Pitoka deserves FIVE STARS, but overall experience rated at 3* due to previous calls and time spent on hold.

Very patient representative helped me go through the procedure for account setup.

When I pressed the ‘SELL’ shares key,questions were still being asked.I was eventually put through to complaints.This person was very helpful and she sold the shares on my behalf.

Hanishree was super-helpful, patient and kind...an absolute pleasure to speak with- thank you very much..... what a credit to your company x

The advisor I spoke to was very helpful. Nothing was to much for her she was very patient with me
Thank you
Hani,Shree