Equity Residential Reviews 

1,093
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Horrid customer service! I was asked to make an extra $150 payment. I did. Equity rejected the payment. I tried again. Equity rejected the payment again. I called the landlord and was t... See more

Rated 5 out of 5 stars

Enjoy living here. Helpful staff. Panoramic view from rooftop deck, where there is a firepit, barbecue, as well as gardening bins available to rent. Grocery store a block away. Perfect location for th... See more

Rated 1 out of 5 stars

Equity residential is the 3rd largest rental corporation in the country owned by Billionare Zelle who's a tyrant and a crook. They charge late fees even if you're on time there are 15 concurrent major... See more

Rated 1 out of 5 stars

This BILLION dollar company does not help people during this terrible pandemic. They are still charging rent, charging fees for using credits even though that’s all someone has to pay and setting up r... See more

Company details

  1. Estate Agent
  2. Home Furniture Shop

Information provided by various external sources

Apartments for rent. Search for apartments by city, neighborhood and number of bedrooms. Find an apartment that fits. We have more than more than 160,000 apartments available nationwide.


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1.5

Bad

TrustScore 1.5 out of 5

1k reviews

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No recent history of asking for reviews

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1.5

All reviews

(1,093)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

On average for the past 14 months

On average for the past 14 months, we have lacked elevator service not less than 2 days each month; and for the past 28 days We have lacked elevator service on 7 of those days

29 April 2019
Unprompted review
Rated 5 out of 5 stars

It’s a great place to live near…

It’s a great place to live near shopping and restaurants.. well maintained. Enjoyed my time there but it’s time to buy and I was able to purchase a condo and will miss the wonderful office staff . Thanks

29 April 2019
Unprompted review
Rated 5 out of 5 stars

City Pointe is a great place to live

City Pointe is a great place to live. The property is always clean there is never a problem with parking which is usually a problem every other property in Orange county. The units are up to date with nice flooring and countertops and the staff is always a pleasure to deal with.

29 April 2019
Unprompted review
Rated 4 out of 5 stars

We have been living in the Calvert…

We have been living in the Calvert Woodley community for almost 10 years, which we have truly enjoyed, of course we have had some issues during this period but we have always worked out reasonable solutions.

29 April 2019
Unprompted review
Rated 5 out of 5 stars

I absolutely love living here

I absolutely love living here. My only complaint is that the heated pool isn’t always heated. I’ve talked to the property manager and she had it fixed immediately.

29 April 2019
Unprompted review
Rated 5 out of 5 stars

this is a terrific place to live

this is a terrific place to live - and the management staff is professional and responsive; the maintenance staff is hardworking and extremely diligent in taking care of residents needs.

29 April 2019
Unprompted review
Rated 5 out of 5 stars

Everything is going great

Everything is going great! One thing that notice is that when I place a maintenance ticket with maintenance, it takes 2-3 calls to get someone over to fix the problem. But again, when I call front desk things happen pretty fast.

29 April 2019
Unprompted review
Rated 5 out of 5 stars

I just have never found a…

I just have never found a community--much less an apartment building--with such character and charm. The staff go above and beyond to make the tenants feel like members of a larger whole, and I really cannot think of another building in which I wish to call home. Without the tireless work of Dereka and her incredible staff--Catherine, Regina, etc.--I feel as though this great place would lose its magic. Five stars.

29 April 2019
Unprompted review
Rated 3 out of 5 stars

No better or worse than other apartments in the area

In general I think the complex is a relatively good option for those looking for a place in Redwood Shores. My main pain points have been as follows:

1) For the 3 years I’ve lived here, half of my garage has been filled with construction equipment and old appliances

2) After our first year here property management tried to increase our rent by more than comparable apartments at the same complex ($100s of dollars more). To their credit they fixed the issue when we pointed it out but if we hadn’t looked into this we would be out over $1000

3) The pool area has been under construction off and on for 2 years. The pool was one of the reasons we chose to live here and we rarely get to

29 April 2019
Unprompted review

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