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Equity Release Advice Reviews 

507
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for providing clear, thorough explanations and extremely prompt responses to all financial inquiries. Many individuals deeply appreciate the professional and friendly advisors who take time to listen and make them feel completely at ease throughout the entire process. Some reviewers were not happy with occasional communication delays, missed callbacks, or navigating personal situations requiring extra reassurance during stressful moments. Despite these minor drawbacks, the overwhelming overall feedback remains exceptionally positive, with consumers consistently recommending the professional service for reliable and trustworthy guidance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting advisors who are polite,... See more

Customer service

Consumers find customer service to be positive, highlighting that advisers and call handlers are very... See more

Service

Reviewers mention positive feedback about service, noting fast response times, professional staff who explain... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt replies and immediate... See more

User experience

Reviewers highlight positive aspects of user experience, expressing great satisfaction with the quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You put us in touch with a financial advisor who was absolutely brilliant. He listened to what we wanted, explained thoroughly everything and gave us multiple options based on our needs and individual... See more

Company replied

Rated 5 out of 5 stars

Very quick response. Ashley very friendly. Asked questions and explained how it worked. Was always available if I had any questions . I would recommend him to anyone looking for advice for Later Li... See more

Company replied

Rated 5 out of 5 stars

Rachel was professional, friendly and knowledgeable. She took time to listen to me and explained the process throughly. I am glad I chose this company for the advice I needed and would definitel... See more

Company replied

Rated 5 out of 5 stars

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

Company replied


Company details

  1. Non-bank financial service

About Equity Release Advice

Written by the company

Equity Release Advice is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.9

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(507)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was good to get such a quick reply…

It was good to get such a quick reply from a friendly voice, offering a phone interview so soon.

8 April 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Annette,

Thanks for your review. We’re delighted to hear you received a prompt response and that the initial conversation was both friendly and efficient.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Put in with 4 pillars mortgages

Put us touch in with 4 pillars mortgages and Jo has been very helpful

2 April 2026
Equity Release Advice logo

Reply from Equity Release Advice

Good morning,

Thank you for sharing your experience. We’re glad we could connect you with the right specialist and that you’ve found the support helpful throughout.

Warm wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Called back quickly

Called back quickly. Very Clear explanation

2 April 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Andrew,

We appreciate your feedback. It’s great to hear you received a quick call back and that everything was explained clearly for you. Ensuring a smooth introduction to the right adviser is something we focus on.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars
Equity Release Advice logo

Reply from Equity Release Advice

Hi Sheridan,

We’re grateful for your feedback. It’s great to know that the call was helpful and informative. Delivering clear and approachable guidance on the first call is always our priority, and it reflects how we aim to connect customers with the right financial specialist.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Professional and knowledgeable

Very friendly, professional and knowledgeable. Thank you for putting me in touch with an advicer

17 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Anthony,

Thank you for your kind words. We’re delighted that the call was friendly, professional, and helpful. Ensuring that our customers feel supported and confident during the first interaction is what we aim for when connecting them to the right financial specialist.

Best regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very professional and knowledgeable

Very professional and knowledgeable. Polite and engaging.

16 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Robert,

We appreciate you taking the time to leave a review. It’s wonderful to hear that the call was professional, knowledgeable, and engaging. Providing clear and useful guidance at the first point of contact is our goal, and it’s part of how we help clients reach the right financial specialist.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

A great equity release company!

I found Zain to be very good at his job and he is trying to help me!

13 March 2026
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Reply from Equity Release Advice

Hi Rob,

Thank you for your feedback. We’re pleased to hear that Zain was able to provide helpful support and guidance. Ensuring a friendly, professional, and effective experience on the first call is something we always aim for, as this helps us connect customers to the right financial specialist.

With thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Guided me through the questions…

Guided me through the questions required to get to the right service with ease and made my phone call today stress free and pleasant.

12 March 2026
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Reply from Equity Release Advice

Hi Amanda,

We’re grateful for your review. It’s fantastic to hear that the call helped guide you through the questions with ease and made the experience stress-free. Providing clear and supportive guidance during the initial call is always our aim, and it’s exactly the kind of experience we strive to provide when connecting clients to the right financial specialist.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Really nice lady

Really nice lady, thank you

10 March 2026
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Reply from Equity Release Advice

Good evening,

Thank you for your kind comments. We're pleased to hear you found our team approachable and friendly throughout your experience.

Our role is to help connect people with regulated financial advisers efficiently and professionally.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars
Equity Release Advice logo

Reply from Equity Release Advice

Good evening,

We really appreciate your feedback. It’s great to know you found our team helpful and informative during the process.

We aim to make introductions to financial advisers as straightforward and clear as possible.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very helpful kept us up to date with…

Very helpful kept us up to date with everything we needed to know

5 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Maria,

Thank you for sharing your experience. We're delighted to hear that you were kept informed and that the process ran smoothly for you.

Our focus is on providing a simple and seamless connection to regulated financial advisers.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

A very helpful and friendly lady who…

A very helpful and friendly lady who was very reassuring

5 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jane,

We’re glad to hear that you found our team friendly and reassuring throughout your interaction.

Our aim is to provide a professional and approachable service while helping connect people with regulated advisers.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Jan was extremely thorough with giving…

Jan was extremely thorough with giving information and asking questions about us. Would recommend her.

3 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Meg,

Thank you for your positive feedback. We're pleased to hear that Jan was thorough in communicating with you and made the process straightforward.

Our role is to connect people with experienced advisers like Jan and ensure the introduction process is simple and efficient.

All the best,
The Equity Release Advice Team

Rated 5 out of 5 stars

Very prompt at getting in contact and…

Very prompt at getting in contact and then putting me in touch and setting up with a financial advisor who has lots of experience in this area. Very satisfied thank you 😊

3 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Jane,

We appreciate you taking the time to leave such detailed feedback. It’s great to hear that you were contacted promptly and that we could connect you with an experienced financial adviser.

Making the introduction process smooth and efficient is exactly what we aim to do.

Kind regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Vicky was very helpful.

Vicky was very polite, straightforward, knowledgable and very helpful.

2 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi David,

Thank you for sharing your experience. We're pleased to hear that Vicky was polite, professional, and supportive throughout your interaction.

Our focus is on helping customers connect with regulated financial advisers quickly and efficiently.

Many thanks,
The Equity Release Advice Team

Rated 5 out of 5 stars

Friendly professional service

Friendly professional service

2 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Phill,

We’re delighted you found our service friendly and professional. It’s important to us that every introduction we make feels clear and seamless.

Our role is to connect people with advisers who can discuss their circumstances directly.

Best regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Rachel was professional

Rachel was professional, friendly and knowledgeable.
She took time to listen to me and explained the process throughly.

I am glad I chose this company for the advice I needed and would definitely recommend their services regarding equality release.

2 March 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Abi,

Thank you for taking the time to leave your comments. We're glad you felt listened to and supported throughout the process.

We aim to make introductions to financial advisers straightforward so that customers can access the specialist help they need.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

Good communication.

18 February 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Tracey,

Thank you for your 5-star review. We’re pleased to hear you were happy with the communication throughout.

We focus on connecting people with experienced financial specialists, and it’s great to know the service met your expectations.

Warm regards,
The Equity Release Advice Team

Rated 5 out of 5 stars

A simple & straight forward process

A simple & straight forward process. Excellent advice given to allow me to make my decision.

17 February 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Roger,

We appreciate you taking the time to share your experience. It’s wonderful to hear the process felt simple and straightforward.

Best wishes,
The Equity Release Advice Team

Rated 5 out of 5 stars

Everyone has been very good in…

Everyone has been very good in explaining everything

12 February 2026
Equity Release Advice logo

Reply from Equity Release Advice

Hi Pamela,

Thank you for your kind feedback. We’re so pleased to hear everything was explained clearly and that you felt well informed.

We aim to connect people with quality financial specialists, so it’s great to know you were happy with the service.

Kind regards,
The Equity Release Advice Team

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