Equivo Reviews 

110
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Equivo keeps trying to get my review removed because it doesn’t want you to know the truth. Equivo had to pay me compensation because it breached its own rules and the law. Despite this being poin... See more

Rated 5 out of 5 stars

I made a personal enquiry to Equivo about a request to recover an outstanding debt. I spoke to a very kind and supportive lady Alison, who was extremely helpful, kind and offered a great deal of... See more

Rated 5 out of 5 stars

After gaining a CCJ against someone who had owed us money since 2017 Equivo handled our case from start to finish, they upgraded our case to High Court, and were fully on the ball giving us updates wh... See more

Rated 5 out of 5 stars

Great communication from all team members with super fast response and updates along the process. Without them we wouldn't have gotten the case resolved.

Company details

  1. #6 of 10 best companies in Debt collection agency
  2. #1 of 2 best companies in Bailiff
  3. #135 of 154 best companies in Legal Services
  4. #134 of 168 best companies in Non-bank financial service

Written by the company

Your nationwide provider of dependable collections, legal and enforcement services for fair and swift resolution. Equivo has two key divisions; Collections & Field and Enforcement covering various disciplines within the debt and recoveries lifecycle. We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across two regional offices and supported by a nationwide field team.


Contact info

4.1

Great

TrustScore 4 out of 5

110 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(110)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Everyone at Equivo was so helpful. I couldn’t recommend them highly enough and already have to friends and clients. Being owed money that you rightfully deserve isn’t nice. They reassured me that it would get funds and did.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Responsive and professional

Equivo were responsive, communicated well and carried out the required collection of outstanding money quickly and professionally. I will definitely use their services again.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company & excellent service

Excellent company & excellent service.

I have recommended Equivo to a number of friends and clients, and will continue to do so. The service, experience and help in complicated cases has been second to none, including assistance on legal issues where appropriate.
I will continue to recommend Equivo and would never use another HCEO company.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Competent

I can not rate Equivo highly enough. From the very first contact I have found them to be very easy to deal with and they have shown a level of professionalism and competence that I have not experienced previously with other similar companies. Both Jonathan and Alison have gone above and beyond and could not have been more professional. An excellent company who I can wholeheartedly recommend without question.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Although we didn't achieve the outcome…

Although we didn't achieve the outcome I was hoping for (it was a long shot and realistically I attempted to chase this debt at too late a date), Equivo have been communicative and detailed. Alison in particular was great to work with.

If I ever have another debtor that won't play ball I will be going back to Equivo first.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Equivo have been so helpful

Equivo have been so helpful, Didn’t have a clue and they explained everything, I really wasn’t hopeful because the person who owed me money was really not a very nice person owed lots of money to a lot of people he’s very dodgy, But a huge thank you to Lee he was able to get payment, Hopefully I won’t need bailiffs again but if I did I would definitely use Equivo highly recommended and thank you to Alison on the end of phone and email 🙂

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

After searching for a company to recover money via a court order, we selected Equivo and couldn't be happier. They talked us through the process of upgrading our court order, helped with the process and then enforced the HC Order, recovering the money. Would use again if in a similar situation.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Complex case - carried out efficiently and quickly.

Aaron dealt with my complex case efficiently and extremely quickly, and it was brought to action promptly - especially as courts are notoriously slow. The agent on site was courteous and professional, and worked with me to make the situation as smooth and manageable as possible. Would definitely recommend.

17 June 2024
Rated 5 out of 5 stars

Knights in shining armour! 🙃

As a business we were owed almost £20k. We obtained judgement in default and they still refused to pay. Out of desperation I called 4 High Court Enforcement companies. Mr Chapfield called me back immediately unlike the other 3 and managed to get the judgement transferred within 3 weeks. They said they would dispute the debt but 6 weeks later the whole amount was in our bank account. Equivo/ Mr Chapfield literally saved our business. No hesitation in recommending them if you are owed money Thank you.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

What an Outstanding team!

What an Outstanding team!
Equivo recovered the debt I was owed in full, with zero hassle and really quickly too.
I still can’t believe it.
I would definitely use them again.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Professionally human or humanly…

Professionally human or humanly professional

For regular people with a rental property that runs into trouble with tenants, the people of Equivo- London are efficient, effective and understanding.
This makes a trustworthy company, it is a rare and precious thing.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Equivo collected a debt for us where another debt collection company failed to do so. I only wish we had used Equivo in the first place, this would have saved us over a year of wasted time with another debt collection company. Equivo managed to collect our debt in under 1 month. Well done we are so impressed with Equivo!

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Very unhelpful

Very unhelpful, rude and non sympathetic.

8 May 2024
Unprompted review
Equivo logo

Reply from Equivo

Dear David
We are sorry that you were not happy with your experience. We have referred your comments to our complaints team who are now handling and will respond directly to you.
Thank you
Equivo Content Review Team

Rated 5 out of 5 stars

Amazing professional staff

Amazing professional, extremely helpful, friendly staff. Guide you every step of the way with the Writ process. I contacted them numerous times and they never lost their patience with me. I would absolutely recommend this company, it was a pleasure doing business with them. My special thanks to Alison.

9 May 2024
Unprompted review
Rated 1 out of 5 stars

Embarrassing

Apparently Argos have sold a £100 final payment (not overdue) to this company, which we knew nothing of. Today had a debt collector banging my door, no one was in so called equivo who said no details on file for my address or my name/previous owners. Found a card from said collector on doorstep with ref number and conveniently when called they found a record. Asked why they sent a debt collector to my home when we knew nothing of this ‘debt’ being sold - ‘WE WERE IN THE AREA!!!’ So we dropped a card in - not before you were knocking my door though so you weren’t just dropping a card!

1 May 2024
Unprompted review
Equivo logo

Reply from Equivo

Dear Emily
Thank you for your review. However, Equivo has never acted on behalf of the company you have referred to, and also does not buy debt. In the circumstances, there would appear to be some kind of mistake in identifying Equivo as having made this visit. Please do feel free to contact us to discuss this further.
Thank you
Equivo Content Review Team

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