Equivo Reviews 

110
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

Equivo keeps trying to get my review removed because it doesn’t want you to know the truth. Equivo had to pay me compensation because it breached its own rules and the law. Despite this being poin... See more

Rated 5 out of 5 stars

I made a personal enquiry to Equivo about a request to recover an outstanding debt. I spoke to a very kind and supportive lady Alison, who was extremely helpful, kind and offered a great deal of... See more

Rated 5 out of 5 stars

After gaining a CCJ against someone who had owed us money since 2017 Equivo handled our case from start to finish, they upgraded our case to High Court, and were fully on the ball giving us updates wh... See more

Rated 5 out of 5 stars

Great communication from all team members with super fast response and updates along the process. Without them we wouldn't have gotten the case resolved.

Company details

  1. #6 of 10 best companies in Debt collection agency
  2. #1 of 2 best companies in Bailiff
  3. #135 of 154 best companies in Legal Services
  4. #134 of 168 best companies in Non-bank financial service

Written by the company

Your nationwide provider of dependable collections, legal and enforcement services for fair and swift resolution. Equivo has two key divisions; Collections & Field and Enforcement covering various disciplines within the debt and recoveries lifecycle. We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across two regional offices and supported by a nationwide field team.


Contact info

4.1

Great

TrustScore 4 out of 5

110 reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(110)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

Absolutely faboulous company would highly reccomend especially the bailiffs, who had my best interests at all times, and made the transition easy for me with a very difficult tenant

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Superb debt collection team

The Equivo team worked with me for a period of around 18 months in an extremely challenging debt collection case and the professionalism, tenacity and responsiveness was first class. I can highly recommend this company with a special mention to Alison, Aaron and Aron, who were outstanding throughout the process.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Equivo provided the best service I have…

Equivo provided the best service I have received from any company in memory. They went above and beyond to action things quickly and they kept me in the loop. They were proactive and responsive to any contact I made with them. They extracted all the money owed to me by the debtor. I look forward to using Equivo again.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Repossession of rental property, nicely done.

Need to evict my non-paying tenant with a county court order. Researched completely online and came across Equivo, which has very professional service and reasonable rate (eg no service charge on transfer to HC). Eviction was done expediently without hassle. They collect payment at the end of the process unlike the other HCEO I spoke to who requests upfront (no big deal really but makes you feel trusted).

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Had to use a High Court Enforcement…

Had to use a High Court Enforcement Agent as I had an order against a high street retailer that they were refusing to pay. Amber helped me from start to finish (as the claim was complicated as it was a county court judgement that had to be transferred to the high court due to the value of the claim)

I was able to contact Amber directly and get/give updates on my claim simply. I am pleased to say that the retailer paid in full after Equivos involvement

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Reece and Aaron

From the first contact with Reece at Equivo, there has been nothing but thorough and helpful advice. He had advised on how to transfer up to the High Court for the eviction of a rather difficult tenant.

Reece had efficiently passed on the relevant information to Aaron who acted immediately to issue the notice. From my initial contact with Reece to Aaron executing the eviction,

I had found the process seamless. They had both reassured me during this very stressful time. Needless to say, the eviction was carried out and completed within minutes. I truly appreciate both Reece and Aaron for their assistance in dealing with this matter for the repossession of my property.

17 August 2023
Unprompted review
Rated 4 out of 5 stars

Reece was great and Uber helpful but…

Reece was great and Uber helpful but sadly was physically unable to help me (because there was nothing more he could do, not because he didn’t have the ability to do what was needed). That’s the only reason it’s 4 ⭐️ not 5.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

Money enforcement

Went with this company for money enforcement. All they did was asking the tenant to pay, when he refused no further action taken.
I would not recommend this company for money enforcement, they will not do anything.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

EXELLENT SERVICE

After gaining a CCJ against someone who had owed us money since 2017 Equivo handled our case from start to finish, they upgraded our case to High Court, and were fully on the ball giving us updates when available and finally collected all of our money. We are so happy and cant thank the whole team enough

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Approachable and caring

I was guided to Equivo due to a builder not fulfilling his contract with me and not returning my deposit. It was easy to speak to someone and emails were replied to quickly and clearly. I felt like my case was genuinely important to them, which helped me to feel like I could trust what they said to me.
I would recommend Equivo to family, friends and strangers

4 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent & Professional Service from…

Excellent & Professional Service from Equivo



I was awarded a County Court Judgement against a very large company who lost my payment and then proceeded to chase me for it.

Even after I was awarded the Judgement - they refused to pay it and the Complaints Resolution Team stopped responding to my emails.

After over a year of trying to resolve it myself - I got in touch with Equivo and I only wish I’d done that much sooner.

They took over my case and once the Courts had officially given them control of the Judgement, I just needed to pay them £161.00 to cover their fees, which was added to the debt on the Judgement. They visited the companies Head Office and finally I received my settlement : )

Everyone I dealt with in Equivo was absolutely amazing, friendly and efficient (Alison, Reece & Aaron).

I couldn’t recommended Equivo highly enough.

10 February 2023
Unprompted review
Rated 1 out of 5 stars

Should not be allowed to deal with…

Should not be allowed to deal with evictions. After paying arrears in full continued to send notices of eviction. Failed to returns calls on numerous occasions. Forever on hold. All the time my wife’s been dealing with cancer and they’ve not had any compassion. It’s been an extremely stressful time and this company have only add fuel to the fire

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We found the Equivo teamto be very helpful and easy to use. The online portal was straight forward and uploaded the details easily. Amber and Aaron kept us informed at each stage.

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Superb Professional Service from Equivo

Superb Professional Service from Equivo

I had an outstanding debt of nearly £10k from a firm who had commissioned me to write a number of professional reports. Despite having a judgement in my favour from the Count Court Money Claims Centre, the defendant continued to ignore all telephone calls, letters and emails. I sought advice on how to have the judgement enforced, and the guidance on the Department of Justice's website was extremely opaque. I was fortunate to be pointed in the directly of Equivo by my accountant, and instructed them. Within a few weeks, they had the defendant urgently contacting me to resolve the matter without bailiffs (which I declined), and then I received the full amount I was owed plus interest within a further 4 weeks. I did not have to pay Equivo any fee, just a High Court fee of £71 and a Compliance Fee of £75 plus VAT. The experience was outstandingly good, and I would recommend Equivo without hesitation to anyone seeking to enforce a County Court Money Claims Centre judgement.

12 January 2023
Unprompted review
Rated 1 out of 5 stars

Verminous excrement would not begin to…

Verminous excrement would not begin to describe.

Their emails bounce back and despite showing account has been clearly paid.

Also received racist comments from the advisor on the phone.

7 November 2022
Unprompted review
Equivo logo

Reply from Equivo

Mr Crayford,

Thank you for leaving the review. We have checked the case file and our records show that we do not appear to have had any contact with you on 7th November.

Our records show that we have had 1 call. We have listened to the call where the conversations appears to have been conducted appropriately. The call was followed up with correspondence as agreed. At no point were any denigrating comments made as have been alleged


We are keen to understand your concerns and would like your assistance to investigate further. If this is something that you are amenable to please email reviews@equivo.com

Regards

Equivo

Rated 5 out of 5 stars

Excellent & Professional Service

From the start, Equivo were professional, clear, reassuring and helpful. The communication through the entire process has been exceptional and resulted in a successful result for us.

22 November 2022
Unprompted review

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