The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it i... See more
Company replied
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Review summary
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These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
Company replied
Purchased the Omni360 baby carrier before our son was born in June. Started using it as soon as he was big enough and have used it lots since. Material is really soft and fit is great, both for... See more
Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... See more
Company replied
Company details
Written by the company
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Contact info
2041 East St, Suite 831, 94520, Concord, United States
- +1888416488
- support@ergobaby.com
- ergobaby.com
4.0
Great
1k reviews
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Replied to 70% of negative reviews
Typically replies within 48 hours
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Order not received
Hello Dear Team,
According to my experience I still have not received your product. It either lost or given to a wrong adress.
10 March 2026
Reply from Ergobaby
Dear Giorgi,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you are still waiting on your order.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Good products
I bought a baby carrier and the travel pram from Ergobaby and so far I’m very pleased with both! Good products, just a bit pricey.
5 March 2026
Reply from Ergobaby
That’s wonderful to hear! It’s great that you’re happy with our customer service. 😊
Reply from Ergobaby
We’re so grateful for your kind feedback — it means a lot to us! 😊!
Best sleep bag we have used
Great, comfy and adjustable sleep bag. Easy to put on because of the shoulder straps and two-way zipper in the middle.
26 February 2026
World-class customer care! Ergobaby HQ is amazing.
I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price drop and a missing promotional item (immediately after purchase).
I reached out to Ergobaby UK directly to share my disappointment, and I am blown away by their response. Their team was incredibly understanding, professional, and went above and beyond to restore my confidence. As a goodwill gesture, they are sending me a complimentary carry bag for my upcoming flight!
It is rare to find a brand that genuinely cares about its loyal fans. Ergobaby has earned my trust for life. If you want high-quality products backed by a team that actually listens, look no further than Ergobaby!
5 March 2026
Unprompted review
Reply from Ergobaby
Thank you so much for your kind words! 😊 We're absolutely thrilled to hear we could help you find the perfect solution to your situation. Enjoy the product – we hope it brings you tons of joy! 🎉👶
Reply from Ergobaby
Dear Ivana,
Thank you so much for taking the time to share your experience with Ergobaby!
We're thrilled to hear that our product and service met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Reliable Customer Service
Bought a few items, delivery a few without any issues. Recommend it.
7 January 2026
Replacement buckle never arrived
I've ordered a replacement buckle on January 21st.
The predicted delivery time was 5 days. After 11 days, I've checked in with support (tracking never worked), and apparently there was an issue with the order.
The support agent asked me to confirm my address and sent another buckle. After I received the confirmation email, I noticed the address was wrong (immediately after I provided my address to the agent)!
I informed the agent that the address was wrong, and they gave a coupon so I could order another buckle for free. I did that (February 9th).
On February 24th, I still haven't received the buckle. I've reached out to support again, and they gave me another coupon and asked me to order another buckle (again!!!).
I haven't been able to use my Ergobaby for almost 2 months now, which is unacceptable.
9 February 2026
Reply from Ergobaby
Dear Fabio,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Very fast delivery (to Portugal) and an…
Very fast delivery (to Portugal) and an amazing support system
13 February 2026
10 out of 10
I absolutely recommend this sleeping bag if your baby does like moving his legs freely. Also, the delivery was super fast. I ordered on Thursday and by Friday I had the product! Thank you!
9 February 2026
My baby likes it and the shipment was…
My baby likes it and the shipment was really fast.
23 January 2026
Best purchase ever
Best purchase ever! My baby loves it! She falls asleep there with no issues while I do some chores. At first, she didn’t enjoy it, but after the second time, we never looked back!
21 January 2026
Easy to order and buy
Easy to order and buy, wished it didn’t have to be signed for as I had to drive to another village to get it. I bought it for my daughter in Sweden as you don’t ship there- please try!
My daughter tried ordering as suggested below but Sweden is not an option for countries and there is no SEK currency. Please explain how to do it.
19 January 2026
Reply from Ergobaby
Dear Jane,
Thank you for your review!
We’re glad to hear your ordering experience was easy. For future reference, we do offer delivery directly to Sweden through our Swedish website, this should make ordering even more convenient next time!
Thank you for your feedback and we hope to have the opportunity to serve you again in the future.
Best regards,
Your Ergobaby Team
Great products and amazing fast service.
19 January 2026
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