The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it i... See more
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Review summary
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These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
Company replied
Purchased the Omni360 baby carrier before our son was born in June. Started using it as soon as he was big enough and have used it lots since. Material is really soft and fit is great, both for... See more
Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... See more
Company replied
Company details
Written by the company
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Contact info
2041 East St, Suite 831, 94520, Concord, United States
- +1888416488
- support@ergobaby.com
- ergobaby.com
4.0
Great
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Excellent quality, yet again
These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
29 January 2026
Reply from Ergobaby
Thank you so much! 😊 We're thrilled you love our sleeping bags! ❤️
Recommend to everyone
We bought an Ergobaby Omni Breeze in 2022 and used it pretty much every day with both our babies well beyond the age of one. We have found it comfortable and easy to use, even over long periods of time, often with the babies in the carrier all day. Recently we broke one of the buckles on the carrier and were thrilled that we could buy a replacement for £5 including postage from Ergobaby, and could continue using the carrier. We recommend the carrier to everyone who is about to have a baby and were we having another, would continue to use it.
7 January 2026
Super fast delivery!
19 January 2026
Item lost in transit and only confirmed…
Item lost in transit and only confirmed after second message about delay. Great effort to make up for the difficulty subsequently
19 January 2026
Reply from Ergobaby
Dear Stephen,
Thank you for sharing your experience with us.
We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product.
It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
I ordered a product on your website on…
I ordered a product on your website on 9/01/26 and have not received it yet.
9 January 2026
Reply from Ergobaby
Dear Grażyna,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Poorly packaged and the brand new seat…
Poorly packaged and the brand new seat pad is covered in glue from an open packing envelope that didn't fit. It was stuck to the seat and won't wash off. It's really disappointing that they couldn't be bothered to take the smallest amount of care.
8 January 2026
Reply from Ergobaby
Dear Erin,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating experience. We understand how important reliable service is, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Still don't have my delivery order 20…
Still don't have my delivery order 20 days ! Tnx
7 January 2026
Reply from Ergobaby
Dear Katarina,
Thank you for sharing your experience with us.
We are deeply sorry to hear you have gone through a disappointing and frustrating delivery experience. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Thanks for providing spare parts
6 January 2026
Not for every baby
Good quality, but unfortunately, despite trying for several months, our 5 month old baby still doesn't accept it.
Whether your baby likes it or not seems to be a matter of baby preference.
19 January 2026
Reply from Ergobaby
Dear Customer,
Thank you for taking the time to share your feedback on our baby carrier.
We are sorry to hear that you have experienced some difficulties with our product and that it does not fully meet your expectations.
We truly appreciate your comments and are committed to turning your experience around. We'd like to offer some personalized tips on how to adjust your carrier, help you get the most out of our services and show you the quality we strive for.
We have now contacted you via email to try our best to help you reach a comfortable carrying experience for you and baby both. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
I have not received the item
29 December 2025
Reply from Ergobaby
Dear Rachel,
Thank you for sharing your experience with us.
We are deeply sorry to hear you didn't receive your order. We understand how important timely delivery and reliable service are, and it's clear that we fell short of these expectations in your case.
We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Very comfortable and colours are …
Very comfortable and colours are beautiful. Happy with the purchase.
18 December 2025
Reply from Ergobaby
Thanks for the kind words! We are thrilled to hear you're loving the product. 😊
Ungortunatle I can't give 5 stars…
Ungortunatle I can't give 5 stars because my package didn't come from 19/12/2025 and now we have 05/01/2026. Asking for refund and still don't have a answer
22 December 2025
Reply from Ergobaby
Dear Malgorzata,
Thank you for sharing your experience with us.
We are truly sorry to hear that there was an issue with your delivery. We sincerely understand how frustrating it must be to wait for a product.
It seems that you have already received our customer care team's assistance, and we would like to reassure that our entire team is always working diligently to get orders dispatched and moving as soon as possible but we are sorry that we have failed you this time.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
I ordered the Ergobaby Metro+ stroller
I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the stroller I used for my first, this one is definitely better. It moves smoothly, folds easily, and is very compact.
I especially love that it’s suitable from newborn, as my son is only 3 months old. With the Ergobaby Metro+, I can conveniently carry the stroller in my car trunk without dealing with bulky, heavy strollers that are difficult to assemble just because my baby is still small.
8 December 2025
Super nice product
Super nice product, this carrier really changed my everyday life, i can do much more things with my baby on and i really feel empowered! Also the extras for teething are a must together, i wish i red it in the reviews to buy it together in the first place. I dont have back pain even though my baby is quite heavy. Thanks ergobaby!
1 December 2025
Came really late and box was damaged !
11 December 2025
Reply from Ergobaby
Dear Marium,
Thank you for sharing your experience with us.
We are truly sorry to hear that there was an issue with your delivery.
Thank you for your feedback and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Overpriced spare
Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee.
The good thing is that the new buckle does easily fit in, and the old one just needs to be smashed into bits to remove.
8 December 2025
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