Erisin Reviews 278

Don’t buy Erisin Radio from Erisin Wholesale SHENZHEN
I have purchase 8 April 2022 ES8792B Stereo and ES8792 + ES650K + ES338-KD for Mercedes 2012 Sprinter
Order No.138202243501028762
RMA：RMA22052430023
Try to install radio….
1. Radio antenna wrong cable…
2. Reverse camera wrong cable…
3. Front camera wrong cable….(you supply front camera with Male USB.. how to connect to female RCA)
4. I done second mistake buy second ERISIN…
5. Instruction supplied (VERY LIMITED how to use…Not to much how to install…)
6. You just selling ERISIN product and than no technical support…
7. Not happy AGAIN…

I calls two Radio technician.. USD$100 call fee each. They can’t solve isues.
Front and Rear camera USB Connect radio USB. No working..
DAB+, DVB-T/T2 Radio and TV Not Working.
OBD Not Working..
Erisin offer return, I send back to SHENZHEN (CN), CHINA. 26-05-2022 At my cost USD$55
26-06-2022 back to SHENZHEN. Erisin Management has informed about to collect for 3.5mths. THEY NEVER COLLECT !!!!
I received my system (SCRAP)back Just now 5-10-2022. Please be very careful if you choice ERISIN SYSTEM. Just avoid them… I lost more money what I don’t expect…

i bought an erisin navigator from czech republic, ES4985V is not a good product, and better Xomax

they sent the wrong product, assured me that they will cover the return costs, but never heard from them again. Got the correct unit, but had to do a lot of modification to fit it. And never got back my shipping costs. Aftercare is a joke, don't buy here

Absolutely appalling service don't waste your money buy off anybody but erisin no customer service my second head unit for my mercedes and I wish I had bought anything other than there product.i have emailed them asking a question and the refuse to answer stating I need warranty to answer a question and I bought the head unit brand new in the box from there supplier
Save yourself money guys avoid like the plage
If I could of given zero stars I would have !!!!

These products are useless it would seem they are factory rejects from an unknown Chinese manufacture. They dont come with any useful instructions only a universal guide to fitting an android stereo. You get a bag full of none colour coded or unneeded wires that you have to guess what use they are. Customer service only answer sales enquiries not technical or problem issues. They claim to have stock in the uk but most items arrive air frieght from HK or China. If your lucky you may get some features to work after messing but there will always be an issue like no radio signal etc. Dont waste your time and money

I am disappointed, as well as everyone who buys erisin radios, especially the ES8740S model.
These radios have very bad FM / AM RECEPTION reception. On internet forums, everyone who buys your Erisin radios has the exact same flaw: poor FM / AM radio reception and no or very poor signal.
I had the radio installed correctly by a specialized technician.
I tried to contact erisin.com, but the answer is always the same: I have to contact the seller for assistance, but at most he can only replace the car stereo with an identical one, which invariably has the same defect.
Erisin makes fun of her customers, after selling, she abandons her customers to themselves, as this is a manufacturing defect and has nothing to do with the seller's guarantee.
My advice to those who want to mount an android system on their car is to absolutely avoid the Erisin brand. Buy other more reliable brands. Don't waste your money.

Yet again Erisin shown no interest in after sale service for their customers. I wrote to them with a simple question about my Erisin ES8733S unit, how do I control the volume on the extremely loud, built in bluetooth ring tone !? To my surprise they replied, and wanted all information about when and where I bought the unit, after which they referred me to another email address !? And yes, you've guessed it, no response whatsoever! I don't think they understand the concept of 'after sales service', once you've bought from them, no interest in helping you at all ! I sincerely regret wasting my money on their product unfortunately!

Well these reviews suprise me have they fitted units properly? I've had a couple of units for merivas also dab radios cameras never had an problem,its all about fitting units correctly ,I think 🤔

DO NOT WASTE YOUR MONEY

erisin and Tpstereo8 do not care after they have taken your cash and they will provide you with a unit that does not work.

AVOID TPSTEREO8 on eBay.

Customer service atrocious

Liars and thieves .They send me a faulty unit for my car, T. Auris. They send me a upgrade file, after the unit enter in eternal bootloop. Paypal not help, buyer protection is a joke.

My review is based on the following; I would also like to point out that you will find more people complain if they have a bad experience than people write if they have a good one.
Erisin 32GB Android 10.0 Car Stereo Radio Head Unit
I received this unit and in 15 min I replaced my old one in a Skoda Octavia car, it plugged right in, you might need a Arial adapter, fired it up and WOW the screen is bright, sharp and the sound is fantastic, made my standard unit sound even worse than it was and also showed the speakers to be better than they were with old unit , hotspot phone easily to the unit, use Google maps (although it comes with one already installed) setup my prime, movies play with no hesitation, prime music sounds awesome, just put the GPS head behind unit and works flawlessly, any android app will run on the unit, internet radio all hooked through my phone on hotspot so plenty to chose from. Love the unit.
Phone hooked up to Bluetooth easily, will buy reversing camera soon and install, sd card music (mp3) plays and sounds great.
Very happy with unit

Having read a lot of negative reviews on Trust Pilot etc I was a little weary of spending my money on an Erisin Product. However Erisin had the item with the features I wanted at a good price so I decided to gamble and take a chance... The Head unit was delivered from the UK within three days and looks very nice and fits my VW Crafter perfectly. I was very impressed with everything and it works perfectly out of the box, so very happy overall. There was however a niggling annoyance about what I consider missing wires not fitted to the main wiring loom. The advertising states this head unit is fully compatible with steering wheel controls, however they failed to mention that only applies if you have factory fitted Can Bus type controls fitted to your steering wheel. My problem was I had aftermarket steering wheel controls as well as a fitted Can Bus system but no factory controls on my steering wheel. I had fitted another make Android head unit to my other car and like most Android head units, being Android you would expect them to be open source and with all the proper wired connections made available to give you the most options available, But not Erisin. They chose in their infinite wisdom to decide for you that you do not need the Key1 and Key2 wired connections on the main harness... Grrr! So now I had bought a head unit that was advertised as being compatible with steering wheel controls that was not compatible with my steering wheel controls. What to do? I contacted after sales and had a moan about missing wires from the wiring harness but they had no solution. Luckily for me I am technically orientated and was able to fit the missing wires to pin 4 and 5 in the main power plug where Erisin saw fit to omit fitting these Key1 and Key2 connections. I told Erisin I can do this and they said yes ok it will work just fine. So why the hell did Erisin leave out the two wires from pins 4 and 5 in the power plug? I would have given 5 stars if they provided all the wires in the power plug. Beats me. Another issue I had was not enough usb connectors. If you buy accessories like DAB, Dash Cam, TPMS and still want to connect USB stick etc, you need at least 4 usb connectors, they only supply one cable for all these, the other cable is restricted to Carplay and Auto. And the usb on front screen does not work.
I would recommend overall to buy from Erisin, but not if you want your aftermarket steering wheel controls to work out of the box. Also their after sales response is a little slow but I assume that is because it comes from China, However they did respond to every message the next day.

From day one I started having issues with one of there product as the sat nav didn't work and it had issues with the CD drive, the company helped and replaced the SD card for the sat nav which repaired the sat nav and the CD drive magically fixed itself, 4 months later I started having other issues, a loud banging noises coming from the speakers and the sat nav taking me 5 miles in a different direction, then all of a sudden the stereo just didn't want to turn on. Sometimes it wouldn't turn on at all and others it would turn on 10 minutes into the car journey, I asked if I could return this item and because it had been 4 months they asked me to return it to China, I didn't think this was acceptable and requested and British address to send this item back to, at first they wouldn't give it me so I left negative feedback and stated that I would take it further, after seeing the negative feedback, they was quick to say if I was to remove the feedback they would accept the return to a British address, I removed the feedback and sent the stereo back, after receiving confirmation that it had been delivered, I then received an email from the company stating that I am only entitled to a £34 refund as I have used this item for 4 month, I don't think this is acceptable. I have returned this item due to it being faulty and not due to me not wanting it anymore,

I would steer clear of buying any item from this company as the customer service is extremely poor and they make false promises as I returned this item in expectation of getting a full refund and all I have received is £34, now I'm a left just shy of £100 down and no item due to no fault of my own.

Erisin company does not deserve 1 star but had to give one star to write review. Bought Es3017A for my Toyota Auris 2008 on 09/08/2021. Worked fine until middle of October when GPS Satnav stopped working with an error 'User Interface is not compatibels with (1024x600). Emaild Erisin. they sent a link to down load maps. Followed instructions to copy maps to GPS Sd card. Still got same error. Contacted Erisin to tell them that GPS Satnav still was not working. Request further assistance. That was when they decided to close doors on me. a week later sent another email requesting for prepaid return lable to return faulty headunit in order to have it repaired/ replaced or refunded. No reply form Erisin. Their website has no customer care or any dowload tabs. This means bad business practice. They did not have the decency to at least let me know if they were willing to repaire/replace the headunit and at what cost or to explain it me why they were not willing to redress my complaint. Their attitude was akin to 'go to hell. we got the money. we are not interested'. I cannot understand how these scums can operate in EU with complete disregard to EU/UK business practices and after sale customer care and rights. I have since opened up a dispute in the PayPal Resolution Centre for a repair/replacement or full refund for a faulty headunit.

Stay away from the company dodgy from the Start 2 incorrect Tracking numbers provided the stereo never arrived even tho they marked it as shipped Thank god for PayPal buyer protection.

Aftercare for this company is a joke, once they have your money they have 0% interest in helping. We got in touch with them over a lost user manual asking was there one we could download online as a pdf. Weren’t interested at all. AVOID UNLESS YOU LIKE WASTING MONEY

Will not stand behind their product. Purchased android head unit and after 6 months it wouldn’t work. Contacted support and they offered to sell be replacement part…

Avoid like COVID-19!
This company is a joke. Purchased an android unit- worked well for 4 moths then the sd card stopped working, they sent a patch to get it working and asked me to reset the thung...waste of time.. they then asked for photos jf the build and kernel, sent those...its now been a month and several messages later...still no reply. This company is COVID-19 of ebay - AVOID AT ALL COST!!!!!!

After finding the stereo i wanted and the extras to go with it i needed to ask a question before purchasing. 5 times i have asked through contact us on website and email and still no replies. Good to know businesses can afford to lose £480.00 orders. Had your chance.

Was about to place an order for an Erisin 10" Android head plus all the extras.
Had a few queries about the unit so sent them to Ersin via online "contact us" message.
No reply.
Tried a few more times.... nothing.
I figure that if they can't answer a pre-sales enquiry, they're not going to help post-sale!
Cancelled my order.