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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and beauty shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

AI is not an acceptable advisor

I have been using erno exclusively since the late 1970s. The past few years I have experienced a dramatic decline in two things:
-availability of the products I like with no acceptable substitute
-most importantly, customer service...
You are overdoing the AI :(

26 March 2026
Rated 3 out of 5 stars

It is just a personal opinion

It is just a personal opinion - I do not care for a lot of your packaging.
Molly is the only Customer Service assistant that is patient and explains everything clearly.
I will not call for assistance anymore unless there is a real problem.
Your products and sales get 5 stars.

26 March 2026
Rated 1 out of 5 stars

Erno ain't what it used to be

Having used Lazslo products since the 1970's I found my recent order of Phetyl soap beyond disappointing. It is a fraction of the size it formally was and did not come with any form of case or tray. After I received the order there were spring 30% special deals as well as free shipping offers. Very chintzy presentation for a prestige skincare line. Very dissatisfied with this purchase

23 February 2026
Rated 1 out of 5 stars

I was ordering a gift certificate on Best Buy.

I was ordering a gift certificate on the Best Buy web site and somehow it changed and your name suddenly was on the gift certificate. I thought you must be a department within Best Buy (I had never heard of Erno Laxzlo) so I went ahead and purchased it.
PLEASE CANCEL THE $50 GIFT CERTIFICATE.

23 February 2026
Rated 1 out of 5 stars

Have not received my order.

Have not received my order.
Orders shipped and routed through San Francisco take many weeks.
Asking for a review is annoying.
I love this provider but one never knows when an order is arriving.

26 October 2025

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