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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and beauty shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Loyal Lazslo customer

I have used Erno Laszlo products since 1980 and will not change to any other skin care products. While I have tried samples from other companies, I'm never satisfied. My loyalty and usage over the past 40+ years say everything about the Laszlo products. I always try new products and am never disappointed.

1 May 2024
Rated 5 out of 5 stars

It's a favorite!l…

The mattiifying gel moisturizer is ideal for warmer weather and higher humidity. The sale price was an incentive for a product that I knew I loved. The texture and fragrance are wonderful.

20 May 2024
Rated 2 out of 5 stars

30% or 40% Sale?? Lesson learned don’t purchase early!

I purchased a few items, during a 30% Sale promotion, only got the discount on 2 of the three items, but the thing that really upset me, was hours after my purchase, I got either an email or text saying they were increasing the sale from 30% off to 40% off. It is such a disappointing thing to do to anyone who had otherwise been happy making a 30% off sale purchase. And bring back the Phelityl SPF 15 Moisturizer… it was hands down your best product.

18 May 2024
Rated 3 out of 5 stars

Return to Dr. Laszlo’s Original Vision

The website is very easy to use, and the occasionally discount is nice.

I dislike that the brand has strayed from Dr. Laszlo’s original vision. The clocking rituals were what made Laszlo stand out in the skincare world. Also, some very key products have been discontinued, and as a person who suffers with problem skin, changing what works can be devastating. Please bring back Special Skin Soap and Conditioning Preparation. Also, please bring back the large size soap bar—it felt so luxurious to use. Oh, what happened to the splashes, the cornerstone of the Laszlo ritual? Dr. Laszlo said, "If there was no such thing as water, I would have had to invent it."

20 May 2024
Rated 5 out of 5 stars

I have used Erno Laslo since I was in…17

I have used Erno Laslo since I was in my teens and now a Grandmother. I also was a beauty executive for Erno Lazslo for several years. This product is exceptional in every way. It addresses all skin types young and mature skin. I am just now using the formula 3-10 and I had results overnight. The hydration and luminess of my skin is so much better!!! This top of the line product is such great quality it is worth the price and for every time they have a great special such as , 30% off that is spectacular. If you have not tried this product I suggest using this!!!!!

16 May 2024
Rated 3 out of 5 stars

Free Shipping Increase

I liked the fact that the shipping was speedy but I did not like the fact that in order to have free shipping I needed to buy $100 of merchandise. It used to be $50. Raising it to $100 is way too much.

21 May 2024
Rated 2 out of 5 stars

Changing Products

The company changed the products I normally purchase. I did not like the new products and probably will not buy items from the company if I could not be reassured that I could not buy the same items later.

1 March 2024

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