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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their effectiveness and the positive impact on their skin, with many being long-term users. The ordering process is frequently described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged. However, some customers expressed dissatisfaction with the size of certain products, particularly the soaps and creams, finding them smaller than expected or previously. A few other people also felt that the product colors, such as the "shake it" foundation, were not true to their descriptions. There were also occasional mentions of delayed deliveries, especially for orders routed through specific locations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the effectiveness of the products,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products, noting significant... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Erno Laszlo skin care since 1979. As an undergraduate, I bought my first regimen at Saks with funds from my income tax return. I’ve never looked back. I love the products and the re... See more

Rated 5 out of 5 stars

Whenever I order ( refills always as I’ve followed the Laszlo regime for 50 + years) , it comes well packaged and promptly. No fuss no unnecessary back and forth. Actually prefer ordering on line vs g... See more

Rated 5 out of 5 stars

I have used Erno Laszlo since my early 20s (I’m now 70.). I particularly love the active phylitel cream,(affectionatly known as “crisco”)as does my mother. I will always use this wonderful treatment.... See more

Rated 5 out of 5 stars

I have been using Laszo since 1975. I can't recall an incident which another brand of soap touched my face. There has been a number of incidents where people did not believe me when I told them my... See more


Company details

  1. Health and beauty shop

Written by the company

Clean Science Luxury Skincare That Works. Erno Laszlo has promoted the importance of Clean Science through the bespoke skincare rituals he prescribed over the years to celebrity clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thankful For Erno Laszlo

I’m so grateful to have a skincare company that I feel I can trust and very much appreciate the years of satisfaction that I’ve been give by Erno Laszlo and their products.

24 May 2024
Rated 3 out of 5 stars

Slowly moving to other brand

Slowly moving to other brand. Not sure of the value provided especially after all the changes you have made to the product line. The phelatyl lotion, eye products etc.

3 June 2024
Rated 4 out of 5 stars

Great products

Been using these products since I was 22 and am now 65. Started on the recommendation of a college professor because of my adult acne. I continue now to help with the aging process
Active phelityl soap has always been part of my daily routine. The intensive cream is now a must as an all face moisturizer in The harsh New England weather.

23 May 2024
Rated 1 out of 5 stars

Left a star because I could not give a…

Left a star because I could not give a review without at least one star.
I have been using the Erno Laszlo products off and on since 1970’s.
As a licensed esthetician, (trained at Dr. Payot in Paris), I had my own custom skin care line for years - make a long story short, just the other day I purchased Laszlo’s Phelityl Oil Cleanser - the previously 200 ml bottle is now a 190 ml one- same price…second product purchased, chose the 50 ml Phelityl Reviving Cream - not full, not even 40 ml - disappointing new marketing farce and management - their response had no validity.
But the worst of all is when I checked if the products are Cruelty Free - they are not! “Ethical Elephant” a reliable cosmetics site, describes it clearly: “cosmetics sold in stores in mainland China are required by law to be tested on animals”… heartbreaking!

22 May 2024

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