The bag is high quality and does what it's supposed to do. I would give five stars but the package took a long time to arrive.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product is as advertised. 1
Company replied
It's fix, my knees perfectly. That's what was good about it.
Company replied
I was searching for a durable, waterproof backpack and Erozul popped up. I was impressed with the layout of facts of your products. I read the reviews and was satisfied to purchase a black backpac... See more
Company replied
Company details
Written by the company
Inspired by Passion and Love Erozul was Founded in 2020 in California, We set out to create a better smell proof storage experience for the world!
Contact info
95368, Salida, United States
- info@erozul.com
- erozul.com
4.4
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Erozul
Thank you for sharing your review!
Great price and fast shipping
19 October 2025
Reply from Erozul
Thank you for shopping with us, we appreciate your business!
Reply from Erozul
Thank you for shopping with us, we hope you love your new Erozul gear!
Reply from Erozul
Thank you for shopping with us!
Reply from Erozul
We appreciate your business!
Great and easy purchase
Great buying experience, my lock bag was received on time and in great condition. I wish I had more use for items you sell! Thank you for making it easy and inexpensive to replace my previous secure bag which someone walked off unfortunately.
14 September 2025
Reply from Erozul
Thank you for sharing your review, we're happy to hear you are enjoying your new Erozul bag! Thank you for shopping with us!
We got exactly what we ordered on time
We got exactly what we ordered on time. Thank you guys were awesome. We definitely use it again.
11 September 2025
Reply from Erozul
Thank you for shopping with us, we hope you enjoy your new Erozul gear!
I ordered my product on September 3
I ordered my product on September 3, 2025. It’s September 15, 2025 and it still has not gotten shipped. Can somebody please call me back with an update. 2489316446. Thank you
3 September 2025
Reply from Erozul
Hi Danny, Thank you for reaching out. I Just pulled up your order and it appears it may have been lost in transition by the courier, I sincerely apologize for this inconvenience. I have issued a full refund and will reach out to you via email to confirm!
Item arrived on time
Item arrived on time, was what I ordered. I will admit, I haven't tested it and should.
24 August 2025
Reply from Erozul
Thank you for shopping with us!
Reply from Erozul
Hi Scott, Thank you for reaching out. I have just refunded you for the cost of shipping, I will reach out via email to confirm. We appreciate your business and apologize for this inconvenience!
Great experience… 10/10 I recommend
Great experience… 10/10 I recommend. This duffle bag is amazing. Thank you soo much!
26 August 2025
Reply from Erozul
Thank you so much for sharing your review, enjoy your Erozul Legion Duffle Bag!
Reply from Erozul
Thank you for shopping with us, we hope you enjoy your new Erozul bag!
Great locking bag!
The locking bag is just right not to small not to big. Smell proof is a great plus. It just what I needed.
15 August 2025
Reply from Erozul
We appreciate you sharing your review! Enjoy your new Erozul bag!
Customer service is basically…
Customer service is basically unreachable the order claims there are bonus gifts and there were none. I’ve inquired numerous times and I get no response. Truly unacceptable even if their products are good no customer service means they suck.
5 August 2025
Reply from Erozul
Hi Andy,
Thank you for reaching out. I have personally replied to every email you sent, even assisting in applying an additional 15% discount for your purchase to match our current sale. As mentioned in the email I sent previously, we include different gifts - such as Lanyards, Mylar bags, etc. They are pre-packaged into each bag. Please double check all of the pockets on your bag and you are likely to find the gifts!
Reply from Erozul
Thank you for shopping with us! We hope you enjoy your new Erozul gear and we look forward to seeing you again!
I love everything about my bag except…
I love everything about my bag except right around the zipper area my dank still smells through.
10 July 2025
Reply from Erozul
Thank you for shopping with us, we hope you love your new Erozul bag!
Reply from Erozul
Thank you for sharing your review, we hope you love your new Erozul bag!
Where's the carabiner?
This is the second time I purchased the Nano bag. First time I got a carabiner with my purchase. I didn't get a carabiner with this purchase. Lost a star for that.
7 June 2025
Reply from Erozul
We often provide free bonus gifts with our bags, however they may change over time due to availability! We hope you enjoy your new Erozul bag!
Great products, Great customer service.
These guys not only have quality products but their customer service is just as good as their products. They’re fast when it comes to response times as well as shipping.
I had an unfortunate experience during the shipping process as 2/3 of my package arrived broken. I let them know and they got back to me faster than anyone else I’ve ever emailed and sent a replacement very fast.
28 May 2025
Reply from Erozul
Thank you for taking the time to share your review, we stand behind our products and we are happy to assist customers when any issues arrive! We appreciate your business and hope to see you again in the future!
Questions answered in a timely manner &…
Questions answered in a timely manner & my order was received fast!
25 May 2025
Reply from Erozul
Thank you for shopping with us, we hope you love your new Erozul gear!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.