I'm absolutely in love with my custom wearable nails - and I almost missed out because of a few negative reviews about "slow support!" I requested a mix of solid pastels and hand-painted rainbows, and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even with my hectic work schedule, the Eranails press-ons are excellent and long-lasting enough to last more than a week. Expert advice: even if I didn't use much adhesive, always have some extra on h... See more
I tried their solid nail glue gel, and it works fantastic. Following their tutorial strictly meant my polish stayed put for three full weeks without lifting. It’s a bit more involved to apply than adh... See more
Company replied
Honest Review Design and quality: Very good, super pretty got many compliments, eceryone thought it was from the salon Durability: Used the glue that holds the longest, held 3 weeks (I... See more
Company replied
3.0
Average
144 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sizing way off
Really gorgeous nails, size guide is however completely off. I ordered the size recommended to me according to my measurements, but I should’ve gone down 1-2 sizes. They’re way too big and I won’t be able to use them. Really disappointed and wish they’d update their size recommendations.
13 August 2025
Unprompted review
Reply from Ersanails
We’re truly sorry to hear the nails didn’t fit as you expected—this falls short of the experience we want you to have, and we regret any disappointment or inconvenience it has caused.
To help us accurately identify the issue and provide targeted solutions, could you please share clear photos? This could include images of the nails alongside your natural nails or any measurements you previously took .
Once we receive the photos, our team will promptly verify the problem and follow up with specific methods to address it—whether that’s guidance on adjustments or other appropriate support.
Thank you for your patience and cooperation. We’re committed to helping you resolve this and ensure you can get the most out of our products.
Or you can use the file included in the FreeTool Kit to gently file down the edges to better fit your natural nails.
Total dissapointment
I am absolutely dissapointed with their service! I submitted an order on 29th of July, unfortunately faulty,as I added an extra set of ersa nails pro touch kit. I immediately recognised the mistake and tried to modify/cancel my order. There were no options to do this. My only choice was to turn to customer support. I sent them 8 (!!!!) emails from 29th of July until today, 10th of August. It’s totally infuriating that I haven’t received a single reply or apology during this period. Cherry on the top, that they even left out a UV lamp from my order!! At this point I don’t even care about the quality of their products because this experience was so highly dissapointing. I will never buy from them again!
10 August 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the delay in addressing your previous inquiry—this was caused by an unexpected system issue on our end, which prevented us from timely processing and responding to your request. We deeply regret the frustration or inconvenience this may have brought you, and we take full responsibility for this oversight.
To prevent similar situations, our team has started implementing stricter monitoring and maintenance protocols to ensure system stability moving forward.
To help us accurately locate your order and provide targeted follow-up , could you please share your order number and the email address linked to your order?
Once we receive these details, we will immediately review your case and proactively reach out to you with updates or solutions.
Thank you for your patience and understanding. We value your trust and are committed to making this right for you.
The quality of the nails are great but…
The quality of the nails are great but the glue and the uv stick did not work well together, I waited over an hour for the glue to dry and ended up losing one of my nails in the process. I thought charging the uv stick would work, but it took forever to charge 🙄 ugh I'll just go to the salon, like honestly 😑
9 August 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the unpleasant experience you’ve had—this falls far short of the service and support we strive to provide, and we deeply regret any frustration or inconvenience it may have caused you.
To ensure we can accurately locate your order, understand your specific issue, and provide targeted assistance , could you please share your order number and the email address linked to your order?
Once we receive these details, our team will prioritize reviewing your case and follow up with a solution promptly.
Thank you for your patience and willingness to give us the chance to make this right. Please feel free to reach out if you have any additional questions in the meantime.
Poor after-order experience.
I like the nails, unfortunately the worse after order experience I've ever had, that makes you feel like you've been scammed.
I ordered the nails and received a tracking number within a week, I checked it after a few days and it said the tracking number is wrong and does not exist, so I messaged them, via email and on their tiktok, and they said my order was "delivered" to the Netherlands, I live in Germany. I am still yet to receive my order, they also stopped answering me after that.
update after the reply:
Yes thankfully I have received my order now, I love the designs and I like the quality and the convenience, my issue is that I feel stressed out by getting the incorrect tracking number, and when I reached out via email, I didn't get any response.
The glue tablets did not work for me and I lost nails in the first hour of use, but the liquid glue worked nicely, and if the after-order experience were to improve, I would order again.
27 July 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the delayed response to your previous inquiry—this was caused by an unexpected system issue on our end, and we deeply regret any uncertainty or frustration this may have brought you.
First, we’d like to check in with you: Have you received your order successfully?
If you have not yet received the package, could you please share your order number and the email address linked to your order? This will allow our team to quickly locate your shipment details, investigate the delivery status, and proactively reach out to you with updates or solutions to resolve the issue.
We appreciate your patience and understanding as we work to make this right. If you have any other questions in the meantime, please don’t hesitate to let us know.
disappointed
I got my nails after a month of waiting. I understand that it takes some time to deliver packages from the US since I live in Europe, but a month of waiting is not what I expected after paying a lot for shipping. When I finally got them it turned out they’re too small (I precisely measured my own nails before purchasing pressons). I tried reaching out to the company in order to get a refund, no one replied.
Very disappointed, the nails looked very pretty tho
6 August 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for two matters that have caused you inconvenience: first, the delayed response to your inquiry—this was due to an unexpected system issue on our end, and we regret the uncertainty it may have brought; second, the logistics delay of your order—we understand waiting for a package is frustrating, and we take full responsibility for this experience.
Regarding the potential issue of nails being slightly too small, we’d like to share a practical adjustment tip you can try first:
If you find the nails to be slightly too small, we recommend using a hairdryer to gently heat the nail piece. After warming it, press down on the nail for 10-15 seconds. This should help expand the nail piece slightly to better fit your nails.
If this solution doesn’t work for you, could you please share your order number and the email address linked to your order? Our team will immediately locate your order details, investigate further, and proactively reach out to you with targeted follow-up and solutions.
Thank you for your patience and understanding. We’re committed to resolving any issues for you and ensuring a better experience.
The people who make the designs are…
The people who make the designs are very talented. Although, the sticky tabs are no use at all, for me they were too big and they didn’t stick anything. Also, are a week or two the design starts to ware off. They’re very strong for false nails only if you use a good nail glue.
18 July 2025
Unprompted review
Reply from Ersanails
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
We sincerely apologize that our product did not meet your expectations—this falls short of the quality and experience we strive to deliver, and we deeply regret any disappointment or inconvenience it has caused you.
Earlier, we shared a tip to address the size issue , if this method does not work for you, we want to take further action to resolve your concerns.
To help us accurately locate your order, understand your specific issue, and provide targeted solutions , could you please share your order number and the email address linked to your order?
Once we receive these details, our team will prioritize reviewing your case and proactively reach out to you to handle the order issue promptly.
Thank you for your patience and cooperation. We are committed to making this right for you and improving your experience with us.
Delay but amazing quality and long-lasting
Even though my order had a massive delay and took a month to get to me. I do absolutely love the nails, they are very good quality and the stickers are very sturdy and make sure they don't fall of easily. After a week of wearing them I already ordered a new set!! And they got shipped the day after ordering.
27 July 2025
Unprompted review
Reply from Ersanails
We sincerely appreciate your feedback—your experience has reminded us to strengthen our quality control in both shipping and transportation processes. Moving forward, we will implement stricter checks: from verifying order items to confirming logistics details , ensuring every step aligns with our service standards.
We would be grateful for your continued oversight. If you notice any inconsistencies with future orders , please don’t hesitate to share—your input helps us keep improving.
Despite any past inconvenience, we hope to have the chance to serve you again. Our team is dedicated to refining our products and services, and we look forward to bringing you more pleasant surprises with our nail sets in the future.
Thank you for your understanding and trust.
Terrible customer service
I wish I could review the nails, but I still haven't received them. I ordered a set for a trip almost 2 weeks ago. 2 days after I placed my order, I received an email saying my nails were shipped. Yet, over a week later, USPS and Shop both say awaiting package. Now, it is beyond the 5-8 business day shipping window. I've contacted customer service 3 separate times and dmed them on Instagram and have yet to receive any sort of reply. Not to mention, I live in San Diego. Realistically, since this company is sourced out of LA, shipping for this order should've been a flash. Looking at other reviews, I can see I am far from the only person with this issue. Legitimately disgraceful and incredibly disappointing.
1 August 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the delayed response to your previous inquiry—this was caused by an unexpected system issue on our end, and we deeply regret any uncertainty or frustration this may have brought you.
First, we’d like to check in: Have you received your order successfully?
If you have not yet received the package, could you please share your order number and the email address linked to your order? This will allow our team to quickly locate your shipment details, investigate the delivery status, and proactively reach out to you with updates or solutions to resolve the issue.
We appreciate your patience and understanding as we work to make this right. If you have any other questions in the meantime, please don’t hesitate to let us know.
I ordered with 2-5 day shipping for an…
I ordered with 2-5 day shipping for an event weeks ago and they still haven’t arrived almost a month later. I have asked for a refund and to cancel my order multiple times and get a refund.
1 August 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the delay in your order. This is not the timely service we strive to provide, and we deeply regret any inconvenience or frustration this wait may have caused you.
To quickly locate your order, check its current status, and provide you with targeted updates or solutions, could you please share your order number and the email address linked to your order?
Once we receive these details, our team will prioritize investigating your shipment and follow up with you promptly to resolve the delay.
Thank you for your patience and understanding as we work to make this right. Please feel free to reach out if you have any additional questions in the meantime.
Solid glue gel is best!
The solid glue gel is incredibly effective. My press ons stayed firmly in place for two whole weeks without any lifting. I am planning to try their solid glue tabs next as they seem more user friendly and easier to apply. So far I am very impressed.
20 July 2025
Unprompted review
Reply from Ersanails
We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces.
As we continue to refine our designs and expand our offerings, we’re already looking forward to the next time we can surprise you—whether with a new style that matches your taste, or even better quality that exceeds your expectations.
If you ever have thoughts on future designs or need help with your current set, feel free to reach out anytime.
Thank you again for choosing us. Here’s to more lovely moments with our nails!
excellent CS support
This is my second order with Ersa Nails, and both times went smoothly. I had a question about sizing and contacted Customer Service. They were professional, friendly, and responded quickly with accurate advice. No issues at all, and the nails looked fabulous every time.
28 July 2025
Unprompted review
Reply from Ersanails
Thank you again for choosing us. Here’s to more lovely moments with our nails!
Most beautiful press-on nails
It's been 2 weeks since I have the nails on and it didn't move. I used the ersa magic glue.
My order was delayed by 2 days and I received an email from the team to apologise.
The sizing guide is very helpful and warns you if a shape has a different size.
The quality and design is incredible for each set. I tried different brand but ersa nails is the best.
I would definitely recommend buying from this brand.
29 July 2025
Reply from Ersanails
We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces.
If you ever have thoughts on future designs or need help with your current set, feel free to reach out anytime.
Thank you again for choosing us. Here’s to more lovely moments with our nails!
Stunning sets
Ordered a set plus solid glue tabs. The nails are SO CUTE, just like the photos!! The tabs stuck well, and their removal pen was superb. nails came off cleanly with no damage at all. Great value, and feels like a much more premium handmade product than mass‑market sets.
26 July 2025
Unprompted review
Reply from Ersanails
We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces.
Amazing experience
Amazing experience! The nails are perfect and great quality. You can choose from many many design and many glue options! If you have any questions, they're response time is fast and they help with whatever you need! They are at a normal price for the quality and design. Overall I really recommend it !
22 May 2025
Unprompted review
Reply from Ersanails
We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy is what drives us to keep crafting thoughtful, beautiful pieces.
I still have not received my order
I still have not received my order. I emailed after the 10 day shipping period had passed to see if my order was arriving soon. I still have not received any response email. I am unable to track my parcel with the allocated tracker. This tracker says it still has not received information about the order. I am very disappointed with the customer care as there has been none. The only email I have received from them is this email asking me to review the product I have not even received yet ! I would just like to know if my order is coming or not
30 July 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the delayed response to your previous inquiry—this was caused by an unexpected system issue on our end, and we deeply regret any uncertainty or frustration this may have brought you.
First, we’d like to check in: Have you received your order successfully?
If you have not yet received the package, could you please share your order number and the email address linked to your order? This will allow our team to quickly locate your shipment details, investigate the delivery status, and proactively reach out to you with updates or solutions to resolve the issue.
We appreciate your patience and understanding as we work to make this right. If you have any other questions in the meantime, please don’t hesitate to let us know.
Glue gel is excellent...
I tried their solid nail glue gel, and it works fantastic. Following their tutorial strictly meant my polish stayed put for three full weeks without lifting. It’s a bit more involved to apply than adhesive tabs, but the results are unmatched. Definitely recommend it for anyone wanting serious staying power.
17 July 2025
Unprompted review
Reply from Ersanails
We were thrilled to hear that you love our products—your support and appreciation mean the world to our team. Knowing our nail sets have brought you joy (whether through their designs, quality, or how they make you feel) is what drives us to keep crafting thoughtful, beautiful pieces.
UV Light Never Worked!
I ordered the Solid Nail Glue Gel and the Pro Touch Kit Premier but was not able to use them since the LED light did not work. I charged it overnight, used different cables... and nothing. I reached out via email to request a replacement but never got a response. Really wish I could have tried the product.
26 July 2025
Unprompted review
Reply from Ersanails
Hi Myriam,
We’re truly sorry to hear that the UV lamp you received isn’t working properly. Please accept our sincere apologies for the inconvenience.
Due to some of our Customer Service Team members being out sick recently, our response time has been slower than usual. We're really sorry for the delay and for the less-than-ideal experience this may have caused.
Please rest assured that we respond to every message as soon as we see it. We’ve already requested your information — if you could kindly provide your email address, we’ll look into your order right away and arrange to send you a replacement UV lamp.
If you have any questions at all, feel free to reach out to us at hello@ersanails.com.
Thank you again for your patience and understanding.
Warmly,
Customer Service Manager
Perfect gift
Bought a set as a gift for my sister. She loved them!!! These will definitely be on my gifting list from now on. One important note: measure your nail size carefully before ordering, because Ersanails doesn’t accept returns or exchanges for hygiene reasons.
21 July 2025
Unprompted review
Reply from Ersanails
We were truly delighted to hear you love our products—your support is the greatest motivation for our team to keep refining our nail designs and quality. Knowing our pieces have brought you joy means a lot to us.
As we strive to make our products and service even better, we’d be incredibly grateful for your insights: if you have any suggestions (whether on designs, sizing, accessories, or even our shopping process), please don’t hesitate to reach out. Your feedback will directly help us improve and create a better experience for you and other customers.
Worth the wait...
Ordered three sets last month, and due to material shortages, shipping took a bit longer than usual. As someone who runs my own business, I completely understand—it’s unavoidable sometimes. I’ve just received them, and they’re stunning! Intricate design, excellent craftmanship, and they feel sturdy. It was totally worth it.
17 July 2025
Unprompted review
Reply from Ersanails
We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations.
We also want to share an important update with you: to ensure every order reaches our customers on time, we are now strengthening our inventory management processes—this includes more frequent stock checks, optimizing stock replenishment cycles, and closely coordinating with logistics partners to minimize delivery delays.
We hope this improvement lets you enjoy a smoother shopping experience with us in the future. If you have any other thoughts or needs down the line, please feel free to reach out anytime.
Beautiful & durable
I’ve ordered from Ersa Nails 3 times now, and their press‑ons are absolutely gorgeous and long-lasting. The designs are beautifully detailed and feel like a salon manicure. I didn’t experience any issues. And when I had a small question, their Customer Service responded quickly with a helpful solution. As their business grows, communication is a bit slower—but totally understandable and still acceptable. I’ll keep coming back!
16 July 2025
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.