I'm absolutely in love with my custom wearable nails - and I almost missed out because of a few negative reviews about "slow support!" I requested a mix of solid pastels and hand-painted rainbows, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even with my hectic work schedule, the Eranails press-ons are excellent and long-lasting enough to last more than a week. Expert advice: even if I didn't use much adhesive, always have some extra on h... See more
I tried their solid nail glue gel, and it works fantastic. Following their tutorial strictly meant my polish stayed put for three full weeks without lifting. It’s a bit more involved to apply than adh... See more
Company replied
Honest Review Design and quality: Very good, super pretty got many compliments, eceryone thought it was from the salon Durability: Used the glue that holds the longest, held 3 weeks (I... See more
Company replied
3.0
Average
144 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Beautiful nails but hard to stay on the nails
The nails are beautiful and of good quality. But i've tried many of their glue or pads and they are not really resistant. You can actually wear them for a week.
27 July 2025
Unprompted review
Reply from Ersanails
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
If you choose our Solid Nail Glue Gel. Here are some important tips to ensure optimal application:
1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure.
2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold.
If you have any further questions or need assistance, please don't hesitate to reach out.
Just awesome best nails I ever had
My package arrived as expected 2-3weeks after ordering it said 5 business days to create and 5-7 business days to send and was very on point for the description.
I received the package but without an e-mail notification.
The support team reached out to me 2 days later (after package arrival)because they worried that I met didn’t receive my order.
And I just started wearing one of my nail sets with flowers petals and I’m Totally enchanted I can’t stop looking at them they are soo pretty/beautiful.
I was really sceptical because these nail stickers never worked for me so I ordered the pro kit. And it is the best I have ever tried it’s like freshly made salon nails. Just make sure you charge the pen first. (I did not at first and was hella confused at my first try)
All in all a really awesome experience the whole packaging of the items as well.
Definitely will order again
Extremely satisfied:)))
24 July 2025
Unprompted review
Reply from Ersanails
We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations.
The nails are absolutely amazing!
The nails are absolutely amazing! They are good quality, strong and the design on them look just like I've been to a salon.
The contact between the business and customer is also great, I had a question about my order and I got a reply within a few hours. 10/10 will order from them again!
26 July 2025
Unprompted review
Reply from Ersanails
We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations.
Nails are always the greatest quality…
Nails are always the greatest quality ever and are priced reasonable. Customer service is at high level and generally I really enjoy buying from them.
7 May 2025
Unprompted review
Reply from Ersanails
We were thrilled to receive your kind praise for our products—your recognition of our nail designs and quality means a great deal to our entire team. It’s feedback like yours that keeps us passionate about crafting pieces that meet (and exceed) our customers’ expectations.
Great option for quality press-ons
I’ve ordered a few sets from Ersa and so far, I’ve been really happy with my purchases. I’ve had no issues with the tabs holding, often getting some to last up to 5 days. I do think they are pricey, but the quality and sturdiness is worth it. When I wear them, I always get compliments and it’s often followed by surprise that they are press-ons. I haven’t had to deal with customer service yet, but I will say the shipping is quite slow. But I can always see where it is, and an estimated time. For now, I’ll continue to purchase from Ersa
26 July 2025
Unprompted review
Reply from Ersanails
We were truly delighted to receive your praise for our product quality .
To help you enjoy more cost-effective purchases, we’d like to share a tip: our website regularly runs promotions (e.g., seasonal sales, flash discounts) and offers exclusive deals. We recommend keeping an eye on our homepage or subscribing to our newsletter—this way, you won’t miss out on future offers.
Regarding shipping, we also want to assure you that we’re taking action to improve: we will strengthen oversight of our logistics processes and enhance the transparency of delivery timelines (e.g., providing more detailed shipping status updates, clarifying estimated delivery windows upfront). Our goal is to make your waiting experience more reassuring.
I wish I checked the reviews before…
I wish I checked the reviews before spending over £100 on nails...
Horrible customer experience, vague timelines and condescending statements.
Please avoid and just support more local businesses. I wish I did.
Update 30JUL2025: the nails arrived and I will say they are beautiful, packaged really nicely and been working great with the liquid glue. Customer service has been in touch, not much success on partial refunds but at least there was some communication and offers to make it right.
19 July 2025
Unprompted review
Reply from Ersanails
Hi Silvia,
We’re truly sorry that our service didn’t meet your expectations. Your satisfaction means a lot to us, and we’d really like to understand more about your concerns and how we can make things right.
I’ve just submitted a request for your information — could you kindly share your order number and email address with us? We’d love to get in touch with you directly to better understand your needs and where we may have fallen short.
We sincerely apologize for the inconvenience caused and would like to offer a resolution that works for you. Your feedback will also be shared with our team to help us improve and serve you better in the future.
Thank you again for bringing this to our attention.
Warmly,
Customer Service Manager
Ersa Nails
A real customers review of ersa nails
This is still a real customer. Truthfully I didn’t know how bad their customer service was or else I would not have written such a glowing review. They are awful at customer service. Like hell levels of awful. I emailed them saying one of the sets was not cured at all and they were so delayed and inconsistent with their customer service. That whole scenario was annoying but I thought this was a one off. Oh how wrong I was. The straw that broke the camels back was I ordered a nail refill, I emailed them with the set name, what finger, and what order to attach it on it in my intial email. They sent me another email asking what set, what finger, and what order to attach it to. This tells me they don’t read the emails you send them. Secondly, when I finally got the nail refill, it was from another set, a different nail, and it was on a separate order all together. I would NOT recommend shopping here at all, find a nail stylist that actually values you enough to provide proper customer service, or pray that you never have to interact with their customer service ever. They make legit nail art, but god their customer service is so horrible it will turn you away from ever buying from them again.
Old review
I really love the nails I’ve bought from ersa nails. I’ve bought like 10 sets and I can for sure tell you they’re hand made. They do have a sharp c curve and the sticky tabs are awful (just buy a bulk pack from Amazon it’s so much better) but the nails are legit. I saw some reviews about them being drop shippers and that really freaked me out, but from what I can tell they did a Black Friday deal with drop shipped nails which is awful I hate that. But there actual release designs are handmade. On some of the older designs they are a little on the thinner side and even on the older designs they’ll forget to put on the last layer of top coat, but that’s an easy fix. IMO I don’t think they’re drop shippers they make them by hand and they’re based in china so shipping does take a long time but I will wait for them cause they’re so worth it. People also said that customer service is awful and I haven’t had to contact them so I can’t say anything about that. I wasn’t paid by the company to write this nor am I affiliated with the company, I just really like their nails.
19 April 2025
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
Took a whole month or more to get to…
Took a whole month or more to get to me. I got two sets and one of the sets was noticably smaller in sizing than the other even though being labeled the same size and considering I closely followed their size guide. Apart from that I really like the designs and the producer did email me about the delay but not until almost a month had gone by, but overall in my opinion it's not worth the price, especially because you can't return them either.
14 July 2025
Unprompted review
Reply from Ersanails
Hi Zoe,
I’m so sorry to hear that one of the sets didn’t fit quite right. That’s definitely not the experience we hope for you to have.
If the set you received was in the short almond shape, it may help to know that this shape tends to run a bit smaller than others—we try our best to note this on our size chart, but it can still catch people by surprise.
We’d love to help make this better for you. If you’re still unsure about the sizing or need support choosing a better fit, please don’t hesitate to email us at hello@ersanails.com. We’re here to guide you through it and ensure your nails feel just right.
Thank you so much for your patience and for giving Ersa Nails a try. We truly appreciate you. 💗
Warmly,
Customer Service Manager
Ersa Nails
Wouldn’t Recommend
The shopping experience was smooth and without delays. The nails looked very beautiful at first, but unfortunately, the color started to fade after just a few days. Despite following the tutorial carefully during application, they don’t hold very well—I often have to carry glue with me in case one falls off. The overall quality is not quite what I expected, and I was somewhat disappointed. Additionally, I find the extra charge for customization a bit unfair.
Unfortunately, I won’t be ordering from ErsaNails again. The products are overpriced considering the quality, which did not meet my expectations. I wouldn’t recommend it, as I feel it’s not a good value for money. Please save your money, it’s really not worth it.
Update: ErsaNails contacted me, and I sent them an email on July 31 as suggested. As of today (August 11), I have still not received a reply. Very unfortunate—I had hoped their customer service would improve my experience with ErsaNails, but it did not.
25 June 2025
Unprompted review
Reply from Ersanails
Hi Isha,
We’re truly sorry to hear that there were some issues with the nails you received. Occasionally, daily wear and light bumps can unintentionally scratch or fade the nail surface — this can happen from regular activities and we understand how frustrating it must be.
If you noticed this issue shortly after receiving your nails, please don’t hesitate to reach out to us at hello@ersanails.com. We’ll be happy to arrange a replacement for you.
We’ve just submitted a request for your information — if you could kindly provide your order number and email address, we’ll review the details and get back to you as soon as possible.
Thank you for your understanding, and we’re here to help however we can.
Warmly,
Customer Service Manager
Ersa Nails
Awful customer service and shipping…
Awful customer service and shipping times. I had bought a hefty order (£200+) back in May after falling for their heavy marketing on TikTok and Instagram, and only just received the order after having gone through their customer service (not very helpful at all) and me having to raise a PayPal dispute - thank god for them! Overall the quality vs the price of the nails are not worth it, look at other places. Once I did receive the order, the nails were just underwhelming and frankly for the price just not justifiably! I am never ordering from them again, honestly a waste of money and time! Don’t fall for their marketing people!
Edit from the reply: I don’t know what you’re talking about I’ve not received any further communication from you regarding pictures? Regarding shipments, I think you need to amend your shipping schedules as they are clearly incorrect and leading customers in the wrong way.
25 June 2025
Unprompted review
Reply from Ersanails
We are truly sorry that you had an unpleasant experience with our service—this falls short of the standard we strive to provide, and we take full responsibility for the frustration caused.
As a follow-up to resolve your concern promptly, our team has already reached out to you .
Please feel free to reply to our earlier message with the images at your convenience.
We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
Little to non customer service and long delays
Overally pretty awesome experience. Yet to receive order, complained about the delay and was told my order would be a priority due to me already waiting longer than expected.
Obviously this seems to be a common issue looking at the other trustpilot reviews.
I'd avoid purchasing nails from Ersa unless you plan on ordering then a year in advance...
20 May 2025
Unprompted review
Reply from Ersanails
We are writing to sincerely apologize for the delay of your order. This unexpected hold has caused inconvenience to your experience, and we feel truly regretful for falling short of your expectations.
To better assist you, we would like to check: have you received your order at this time?
We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
Sloooooow postage - but good nails
It's been 10 days since I ordered and I've had no updates on my order. On shop, the order is showing as "preparing shipment". Ironically, they've been advertising using the words "just in time for your holiday"... maybe if the holiday is in December. Spending £70 on press on nails isn't much use if they don't arrive.
Edit: The nails took 21 days to arrive but I actually think they are great. I got two sets of nails and the ProTouch Kit Premier. I don't recommend buying without the ProTouch because the UV is what helps them stay on for so long. I've had them on for 6 days now, and have only had two pop off. These were easy enough to reapply with the UV light - as long as you don't lose them!
Overall I'm happy and will probably purchase again. I've had lots of compliments on the Cat Eye CO1
19 June 2025
Unprompted review
Reply from Ersanails
We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations.
We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
Bad product, worse customer service
The nails do not work at all, they lasted less than a day for me, even after carefully following the instructions. I emailed for a refund (I bought 3 sets but only used 1 so wanted to return 2) and they were incredibly unhelpful, resending instructions over and over again and refusing any type of refund. Avoid at all costs, it's a waste of money.
12 May 2025
Unprompted review
Reply from Ersanails
We are truly sorry that you had an unpleasant experience with our service—this falls short of the standard we strive to provide, and we take full responsibility for the frustration caused.
As a follow-up to resolve your concern promptly, our team has already reached out to you, requesting relevant images of the issue. These materials will help us verify the details accurately and implement an effective solution without delay.
doesn't work
i have tried the tabs and the glue with the blue light. i thought it sounded so cool and i loved that i would be able to take them off or on anytime but they didn't even last a couple of days. sometimes the blue light and glue method literally doesn't work at all and the nail won't stick down. save your money traditional mail glue for the win.
15 May 2025
Unprompted review
Reply from Ersanails
There's a tip for using sticky tabs. Before applying the nails on, please make sure that the nail bed is dry and filed down. This step is crucial for a strong bond. You can check out this video for a helpful guide: https://www.instagram.com/reel/DCzJiHhvZsQ/ Then, you may use the blow dryer to heat up the sticky tabs for 10 seconds and apply the nails on. This can help it stay longer!
When using sticky tabs, we recommend applying the press-ons at a 45-degree angle and pressing down for about 15 seconds. After application, it's best to avoid any contact with water for at least 2 hours to ensure the tabs adhere properly.
If you choose our Solid Nail Glue Gel, here are some important tips to ensure optimal application:
1. UV Lamp Usage: When using the UV lamp to cure the Solid Nail Glue Gel, please ensure the lamp is in close contact with the surface of the nail. The curing time should be at least 120 seconds. For the best results, we recommend curing the nails from different angles, with each angle receiving at least 120 seconds of exposure.
2. Amount of Glue Gel: Use an appropriate amount of Solid Nail Glue Gel. Applying too much can negatively affect the adhesion and curing process. A small, adequate amount will provide the best hold.
To ensure your concern is fully addressed, we’d like to check in: has your issue been resolved at this point?
If it remains unresolved, please feel free to share your relevant details (e.g., order number, problem description) with us via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a solution.
Terrible product, terrible customer service
Bought the nails in large. They only sell 10 nails, one for each nail.. the sizing was totally wrong, most were too small for me, others were the correct size. I emailed to request a refund, they refused to do so even though the nails had not been used.
28 March 2025
Unprompted review
Reply from Ersanails
We sincerely apologize for the inconvenience you encountered recently—this is not the smooth experience we aim to provide for our customers, and we feel regretful for any frustration caused.
To ensure your concern is fully addressed, we’d like to check in: has your issue been resolved at this point?
If it remains unresolved, please feel free to share your relevant details (e.g., order number, problem description) with us via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a solution.
Take along time to receive the order
Took a long time for them to ship out order. Took them 3 weeks to ship out the order, but after that it’s 6 business days to receive it . I think they are still small business and have a hard time keeping up with the amount of orders they get. Customer service takes a couple days to respond.
11 March 2025
Unprompted review
Reply from Ersanails
We are writing to sincerely apologize for the delay of your order. This unexpected hold has caused inconvenience to your experience, and we feel truly regretful for falling short of your expectations.
We are currently optimizing and strengthening our shipping process management—from inventory checking to logistics coordination—to ensure that all future orders can be delivered strictly on time, and we will do our best to avoid similar situations.
Nails do not last longer than a day or two
Nails are pretty, but the Nail glue does not work correctly! the nails will fall off after one day, even if you bought the extra gel for „longer wear“. Then I cleaned the Nails with alcohol as they said and they shrunken to a different shape and now they’re unusable. Waste of money
5 November 2024
Unprompted review
Reply from Ersanails
We sincerely apologize for our delayed response to your previous inquiry—this does not meet the service standard we strive to provide, and we regret any extra inconvenience this may have added to your experience.
To ensure your order concern is fully resolved, we’d like to check in: Has the issue with your order been addressed at this point?
If the problem remains unresolved, please feel free to share relevant details (such as your order number, a brief description of the issue, or related screenshots) via this email. Once we receive your information, our team will reach out to you promptly to assist with troubleshooting and find a satisfactory solution.
Thank you for your patience and understanding. We highly value your trust and are committed to making things right for you.
Good and fast customer service
From what I have experienced their costumer service has been really great and really sweet. As I'm experiencing a problem with my delivery service in my country I hope this continues cause the responses has been good 10/10
15 November 2024
Unprompted review
Reply from Ersanails
Your praise means the world to us and serves as a great motivation for our entire team. We always strive to offer the best products and services, and it's rewarding to know that our efforts have met your expectations. If you have any further needs or suggestions, please don't hesitate to let us know. ❤️
They delete comments from instagram
The nails are very pretty but the customer service is terrible and takes away from the business. They will not respond to emails, dm’s or messages sent through the shopify app. They also delete comments from their instagram.
4 October 2024
Unprompted review
Reply from Ersanails
We sincerely apologize for the inconvenience caused by our delayed response. This occurred due to occasional glitches in our system, which disrupted the timely handling of messages—and we regret falling short of the smooth service experience you deserve.
We also want to clarify an important point: we will never delete customer comments. If you encountered an issue where a comment seemed unavailable, it is likely caused by a technical problem .
Rest assured, we take these system and service gaps seriously. Our team is already working to optimize the system, address these occasional glitches, and prevent similar delays or technical issues from happening again.
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