Toonzshop ES Reviews 1,384

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I have never recieved my package. When I track it, it says it is still in France. I have sent mails on several places and tried to find customer servuce place but couln't find it. It is payed in advan... See more

Company replied

Rated 5 out of 5 stars

I love this shop and literally every single thing I have bought has received comments such as "I love your - , where's it from?". I received one thing that was to loose and it was returned without pro... See more

Rated 5 out of 5 stars

I once had a similar pair of boots which lasted years, I repaired them twice because I loved them so much but alas there came a time when I had to throw them out. I have spent over 6 YEARS trying to f... See more

Rated 4 out of 5 stars

I really love Yggdrasil clothing, from toonzshop. Im only not giving 5 stars because there was a place to write a coment when I was ordering the clothes and I asked there if a T-shirt could be "not cu... See more

Company details

  1. Ladies' clothes shop
  2. Fashion accessories shop
  3. Jewellery shop
  4. Men's clothes shop
  5. Shoe shop

Written by the company

¡ Bienvenidos al universo atípico de Toonzshop, una tienda ideada y creada por aficionados del mundo alternativo ! Aquí pueden encontrar ropas originales con diseños fuera de lo común. Siguiendo una ética de comercio responsable, Toonzshop reune a creadores y marcas independientes que proponen ropas artesanales de diferentes estilos : Bohemio y Mágico, a veces incluso Medieval, Steampunk o Rock-Goth, sin olvidar, por supuesto, la inspiración Psytrance.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Rated 5 out of 5 stars

amazing

I once had a similar pair of boots which lasted years, I repaired them twice because I loved them so much but alas there came a time when I had to throw them out. I have spent over 6 YEARS trying to find a similar boot so when I saw these on Instagram I jumped on them and my god they are my favourite pair of shoes. I love them and they will probably be my go-to pair to buy every time I need them. They are not heavy, the right cut about mid-leg and feel great.

4 April 2022
Rated 5 out of 5 stars

Fast and good quality products

I love the items. I bought two Ysis sweaters and a hat. They are made in good quality fabric and they fit great. I normally get and M for shirts and that size suited me perfectly. If you want it to look a bit looser and longer you can buy the L size.
Colors are beautiful and as shown on the webpage.
Prices are high if redoing your closet is sth you'd like to do (they're for me at least xD) but you still can get some stuff once in a while.
I do love this shop.

8 February 2022
Rated 1 out of 5 stars

My boots never arrived.

My boots never arrived.

I want a full redound

Please contact me.

7 December 2021
Toonzshop ES logo

Reply from Toonzshop ES

Hello Pamela :)
I am really sorry to read you never got your package :( According to the tracking number we've sent you, the parcel has been delivered to Sacramento the 24th November :o
I highly recommend you to contact our After sales service at commandes@toonzshop.com to understand the situation and fix it asap :)
Thank you.
Have a nice day,
Constance.

Rated 3 out of 5 stars

The tracking page was in French which…

The tracking page was in French which is fine. I tried to translate it but it did not make sense to me so I contacted supported which just asked me to be patient as the package is still on its way. I would suggest to inform the client that we will actually receive an email when the package is ready to be picked up.

31 May 2021
Toonzshop ES logo

Reply from Toonzshop ES

Hello there :)
Thank you for your review. I'm os sorry that the translation did not work on the Mondial Relay platform. Usually it works :(
i've seen that your package is arrived at the pick up station you've chosen :)
Here is how the delivery and the information related to it works :
When you place your order, an estimated date of delivery is given to you. As soon as the package is sent, we address you an email with its tracking number (which can also be tracked directly from your client space "track my packages" section).
As soon as the package is delivered, you normally receive an email or a message on your phone from Mondial Relay to warn you :)
I really hope your order pleases you very much ^-^
Have a wonderful day!
Constance.

Rated 3 out of 5 stars

Delivery sistem could be improved, also keep in mind taxes

They do answer quick if you have questions but, keep in mind that the delivery is with normal post, which depending how it works in your country (in general, not due to the pandemic), means that it can take almost up to a MONTH till your items arrive. Taking into account that you pay around 11eu for it, you do expect to be able to get it sooner. It would be nice to have the option of paying for a private delivery like UPS or similar, at least you ensure a fast delivery, specially if you order a gift.

Also, with al the taxes and stuff, think it twice, because the prices get increased a lot

*edit to answer toonzshop reply*

In my review I just wanted to warn people that their normal post delivery in their country might take a while.I am just pointing it out, because when you order the colissimo delivery, if you are not from France you might think that is some sort of ups service, and it can be misleading.

In bulgaria normal post service is awful and slow in general, not due to the pandemic (I have barely noticed any change since the pandemic). Indeed packages get delayed inside the country all the time.

And about the "taxes and stuff" I mean that all the prices are shown without vat (yes, is written that they are with no vat) and the real price only appears at the checkout. I just think that is a shady marketing strategy to bomb you with the real price once you have decided to purchase. But again, my opinion.

Anyway, it wasn't a complaint, it was just something I thought it could be improved which is what this reviews are for.

The products are good quality (already rated it with 5stars, don't worry) , but the service could use some upgrades.

Cheers.

18 February 2021
Toonzshop ES logo

Reply from Toonzshop ES

Hello :)
I'm sorry you've experienced a late delivery :( We're France based and delivery time always vary on your country. Normally, shipping to Bulgaria takes around 7 working days. But during the pandemic, your package has to cross many boundries and each country are not affected by the coivd-19 in the same way. The mail trafic is a bit disturbed.
About the "taxes and stuff", I have no idea of what you are talking about because as Bulgaria is in Europe, you don't have to pay them :( It's included in the price at checkout.
If you have any question, feel free to contact us at commandes@toonzshop.com :)
Have a nice day,
Constance.

Rated 4 out of 5 stars

Nice Clothes!

Clothes are nice and as expected, it came very quickly and without issues.
The colour of a couple of garments were a bit different from the pictures but otherwise all lovely!

16 December 2020
Rated 1 out of 5 stars

I still havent recieved my refound…

I still havent recieved my refound after sending back the leggings

3 December 2020
Toonzshop ES logo

Reply from Toonzshop ES

Hello Fanny,
I've seen that your refund is ok now, I'm sorry if this took too much time. The covid crisis doesn't help us to be fast :'(
if you need anything, feel free to conatct us :)
Have a nice day,
Constance.

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