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Rated 5 out of 5 stars

Had a few problems with postage to Portugal e salon team quickly reacted and sorted the problem out The helpful advice was very helpful 5 star plus

Rated 5 out of 5 stars

Great products, fantastic offers, complete with Step by Step Instructions, what more could a girl ask and the cost is much lower that going the hair dressers. The colour match works great and c... See more

Rated 5 out of 5 stars

My recent order seemed like a new formula. eSalon is always an excellent color treatment, however, the very strong ammonia-like smell is overwhelming at times. Especially when one should fill the b... See more

Rated 5 out of 5 stars

Coming up to #4 order. Absolutely superb. Colourist worked so well to adjust colour and it actually lasts longer than a salon colour. Great grey coverage. So easy adjust colour and shipping freq... See more

Company details

  1. Beauty & Well-being

Written by the company

At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colourists at our Los Angeles Headquarters and UK facility, our award-winning custom hair colour takes into account your unique needs to create your colour, your way. Similar to the salon experience, each bottle of hair colour starts with a consultation. By taking our quiz, our licensed colourists get to know you and your colour goals before crafting a completely customised hair dye, made-to-order just for you. From the name on the bottle to the personalised instructions, we’re revolutionising at-home hair colour and taking things to the next level by giving you access to a personal colourist at every step along your colour journey. Whether you want to adjust your shade (our patented customisation technology can adjust your hair colour down to a ¼ of a shade) or want to learn how to get the best grey hair coverage, our professional colourists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colours and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia. In addition to our custom Colour Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative colour care (like toning treatments and at-home highlighting kits). Connect with a colourist today and start crafting your unique shade.


Contact info

  • 1910 E. Maple Avenue, 90245, El Segundo, United States

  • esalon.eu.com

4.3

Excellent

TrustScore 4.5 out of 5

211 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great product, great team

Am enjoying my esalon experience. The team are very helpful if you have any questions or just need advise. I've always been very happy with my colour and I like that you get a sufficient amount of product (I have very think hair which takes alot of colour) and I like that you can select how often you would like to receive your colour as my hair grows very quickly. All in all esalon has it spot on and I would recommend them every time.

22 April 2020
Unprompted review
Rated 3 out of 5 stars

Has great potential, but need to fix some challenges

I was extremely happy a couple years ago when I started my subscription. The home solution was perfect but only because the product was of excellent quality and the procedure in the instructions were great to follow.
But then my semi-perm product was changed to a perm mix and the problems started. I needed a color refinement and my hair started turning a little orange tone and your experts fixed the color and said that I had to wait longer and do the extra step to mix remaining mix with water and distribute in all my hair.
This got really messy and while my hair looked better, I got mix all over my bathroom.
The packaging could also be more eco-friendly by eliminating unnecessary plastic and non-recyclable materials.
That said, I will keep my subscription as this is THE BEST DIY hair color ever!
If you can find a solution to make the use of your products super easy, simple and not messy, I will go back to loving it!!

22 April 2020
Unprompted review
eSalon logo

Reply from eSalon

Andrea - Thank you so much for sharing your feedback and suggestion. We are always looking for ways to improve our services based on what clients like you are telling us. Rest assured we are working on ways to make our packaging more eco-friendly. Please, feel free to contact us at help@esalon.com for any concerns regarding your color, we are always happy to help in any way we can!

Rated 5 out of 5 stars

Before using eSalon

Before using eSalon, I was terrified of coloring my own hair. However, they make it easy with thorough directions, a complete kit, and tailor-made shipments. I get many compliments on the color, and people are surprised I did it myself. It's been 4 years since that first try, and I continue to be monumentally pleased...plus I save a ton of money staying away from the "professional" salon.
I highly recommend eSalon to others!

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Can’t say enough about this product

Can’t say enough about this product. Ive been using it for years and wouldn’t use anything else.
There’s no strong smell, comes with gloves, shampoo and conditioner in a lovely secure box and the colour is amazing.
Try it you wont regret it x

22 April 2020
Unprompted review
Rated 4 out of 5 stars

Very good result but strong ammonia smell

Very good result am happy with the color. I would have needed a brush instead of the bottle as product was very runny. The second bottle had a very strong ammonia smell which was irritating when using it and am worried about long term effect on my hair.

22 April 2020
Unprompted review
Rated 5 out of 5 stars

I absolutely love eSalon

I absolutely love eSalon! The colour you mixed for me is perfect. I have never been able to find the right one at either a salon or with an at home kit. Plus the colour lasts, which is very hard to get with red!

22 April 2020
Unprompted review
Rated 3 out of 5 stars

I love the packaging and that it gets…

I love the packaging and that it gets delivered on a timescale of my choosing. Lately though the colour seems to fade after just a couple of weeks. Also it doesn’t cover all the grey. I’ve gone lighter in my colour to help disguise the grey but even that doesn’t help all over. The sides especially don’y always take the colour even though I always do them first.

22 April 2020
Unprompted review
eSalon logo

Reply from eSalon

Mrs Claudette Porter - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please contact help@esalon.com for further assistance. We are always happy to help assist in any way we can.

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