Esb.ie Reviews 61

I am writing to express my deep disappointment with the response—or lack thereof—from ESB following the severe storm in January, which left our household and many others without power for an extended period.
Despite contacting Electric Ireland, we were advised to reach out directly to ESB. This resulted in being passed between service providers with no resolution or meaningful communication, which was both frustrating and disheartening. While we pay our electricity bills to Electric Ireland, it seemed that neither party was willing to take ownership or provide support during a time of real need.
I would like to acknowledge and thank the engineers who eventually resolved the issue. However, the length of time it took and the perceived lack of urgency from some of the personnel on site were concerning. On several occasions, we observed crew members standing idly, appearing to be on their phones, smoking, or having coffee—understandably these may have been breaks, but given the seriousness of the situation, it left a poor impression.
Overall, the experience fell far short of what we would expect in terms of customer care and emergency response. I sincerely hope ESB reviews its procedures to ensure better communication, accountability, and efficiency in the future. I'm still waiting.

I live in Dublin and have family in Northern Ireland. If I want to avoid exchange costs when charging my car in north and south - I need 2 bank account, 2 emails, 2 mobile phone numbers and 2 ESB cars accounts to charge my EV. I am speechless. What an antiquated company? Beyond words!

I had a terrible experience, and unfortunately, this is the only option available for energy and gas services. All the major companies that provide these utilities ultimately rely on ESB, which has an awful service.

My meter was in place for 25 years without any changes or maintenance. The building has never had an ESB technician come to replace the meter or perform proper maintenance. The bills I receive are excessively high, and if I want someone to inspect the meter, I have to pay around 300 euros for it. It's unbelievable! Since the meter belongs to ESB, they should be responsible for its maintenance and replacement.

I hope the government changes it and stops with this monopoly of a single company that dominates the gas and electricity market!

Constant power cuts in West Limerick. We don't even set our cooker or microwave clocks anymore because it would be a weekly task. Very difficult to work from home when you can't rely on power. We've purchased a generator and multiple battery packs and backup APC power units at cost of over €1,000 to ensure we are not left literally in the dark. Complained over and over with them and the utility regulator, normally they'll do something to improve it for a few months and then it starts to happen all over again and you get the weekly power cuts.

Requested some flexibility for planned power 8.5 hours outage affecting my 87 year old mum with dementia and significant (electricity dependent) mobility issues living alone with carers. Explained issues. Also on vulnerable persons register with ESB. Simply asking for consideration for narrowed window of outage if possible to reduce impact. Helpline less than helpful and totally intransigent to even look at situation. At best disappointing. At worst- rigid failure of a service provider to treat with respect and dignity a vunerable elderly person. So much for the ethos of customer consideration.

Update-another useless conversation and a complete refusal to even look at any attempt to minimize disruption with a close out telling me to have a nice day!!! Appalling unprofessional behaviour by an organization which is a disgrace to their own proclaimed code of practice to public service delivery. Be ashamed .

7 weeks to action a safety issue. After 7 weeks they tell me the issue is "passed to the local area office for their attention.  It has been marked for safety." How long more I need to wait remains to be seen.

Rapid response to an outage caused by a car going off the road.
Very impressed with the service provided. From the time it was reported, our power (new pole required) was reconnected in just over 4 hours.
Thank you.

I subscribed via Powerceck to receive updates on my outage after storm Eowyn. Received message yesterday 9th, with revised expected restoration date of 11th Feb even though my power was restored on 5th. Waste of time.
Update...
Just received message advising power restored at 09:08 today (10th) Hhmmm

We could not get into our account because we had changed supplier and ESB voided everything. Finally got to get them to accept the MPRN as before but then they could not send the verification code.
Their repair teams on the ground are heroic but the office staff are absolutely useless and let the whole side down. If they were not employed by the State they would be sacked, but they just don't care

Based on current estimates our power will be restored 16 days after the recent storm. 7 days in after countless calls they came and checked a potential live line passing at hip height across a shared lane. Ha. That’s the last time I believe them when they say safety first. Now their focus is on increasing charges. Well I am wondering how much they now plan to charge for o service and 0 connection. Perhaps we should lottery pay for nothing. I bet the call centre are fit to strangle the board for releasing that statement. Their data base can’t handle 2 faults running to the same house. We were part of two fault declarations. One to 45 houses and 2 further faults just impacting our premises. They fixed the fault for the 45 houses and closed our second fault. I had to phone and re report the fault. They phoned us in confusion. Similar happened in November. The estimated repair dates changed by over a week. Their data base is simply not up to scratch. And this is my summarised view.

While I understand that storms can cause damage, power outages were already an issue long before Storm Éowyn. Minor bad weather seems to be enough to knock out electricity, showing how weak the infrastructure is.

I just wanted to thank the Good Samaritan ESB employee who stopped and gave us his high visibility jacket Saturday night when our car broke down between Tyholland and Monaghan and we were walking on the N2 without any visibility gear or lights.

Just waned to say a big thank you to the crew who sorted the outage in the Straffan area. We were due back on Sunday 26th @ 9pm. We had service back before 9pm on the 25th. You are amazing. Thank you for your hard work and dedication. We appreciate you!

Lived in six countries and electricity reliability in Ireland is worse by far, and is a complete disgrace for a western nation

If I could select 0 stars I would. We had the misfortune of using an ESB EV charger in London. Over night they took 3 more payments which took an age to get refunded. The help desk staff were wrongly titled and had little knowledge or willingness to help. In all we waited for 3 weeks for a refund of £90. Would never ever use again. Steer clear. Without a doubt the worst EV charging experience - stick to Tesla chargers or BP Pulse.

Liers. Been a full week without electricity as they supposed to reactivate it at my address.
I have been calling ESB the whole week and they claim they sent the engineer twice and that I wasn't at home and didn't answer the phone.
That is absolutely not true. Now I am forced to wait after the weekend in the cold without power and heating in mid December while I have medical conditions.

I asked them what would happen to a vulnerable, elderly or disabled person in a similar case. They did not answer my question.

I am speechless. Will contact the Ombudsman ASAP.

Money hungry company that would rather take days off than to actually fix the problems when the power is out, leaving hundreds without power and freezing during winter. What a joke of a company.

With all the profits ESB make we can’t have a service that doesn’t collapse every time there is a storm. A proper underground network is badly needed and like everything else ESB does, it’s reactive rather than proactive. 6 times without power in the last year in Longford.

Power gone for over 2 days people around us fixed but ours isn't then the power that was fixed has gone off again and they fixed there's before fixing outs again, non stop phonecalls for payments on bills but when it comes time to do there job they are terrible the storm wasn't even that bad bunch of chancers

Customers out of electricity 48 hrs??? What a “GREAT SERVICE “!!!
The rates are going up all the time, but the electricity network stocked in the 19th century!
Time to spend some money on it, instead to put in the pockets!!!