Easy renewal. I have been using ESET for years. Please check the most recent products before you renew your existing licence because there may be a better deal amongst the new ones! I did renew a bit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent virus checker , virus attacks are a thing of the past since moving over to the ESET system. Secure and reliable with a dedicated help desk, who can actually speak with, Amazing. The onl... See more
Company replied
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I w... See more
Company replied
We have been with ESET for several years and have always felt fully protected. Renewal has previously been through an agent but he has now retired and asked us to renew directly with ESET. We did this... See more
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Company details
- #77 of 130 best companies in Software company
- #9 of 9 best companies in IT security service
- #27 of 43 best companies in Software Vendor
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Contact info
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, United Kingdom
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4.4
Excellent
9K reviews
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Simple to use for great peace of mind
Great antivirus software - I have been using it for years, at the suggestion of the specialist company that looks after my office computers.
31 March 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our antivirus software has been a reliable choice for you over the years. We appreciate you sharing your positive experience and value the recommendation from your specialist company. Thank you for your feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
It was quick and easy to renew my…
It was quick and easy to renew my subscription. If you need help customer services are there to help.
9 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that renewing your subscription was quick and easy! We're also glad our customer service team could provide helpful support. Thank you for your positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Confused over price
When I maded my purchase online the price was $127.48 ,my credit card was charged $171.88,I reached out was given a case #01113720 informed of nothing after that,still would love to no why I was over billed???
8 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We are sorry to hear that you were charged more for your renewal. From your account it shows your licence is through a 3rd party. Regrettably, since these subscriptions were acquired through a 3rd party, our access to detailed information and control over them is quite restricted. Therefore you will need to reach out to the company you purchased ESET through. Should you ever need submit a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have been with you for at least…
I have been with you for at least 3years and am satisfied with your system.
8 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you're satisfied with our system after these years. Thank you for your continued trust and positive feedback; we appreciate it greatly. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
LKA.
When I first encountered ESET I was living and working in Hong Kong and the system was set up by the in house techies. I found the software to work satisfactorily and were I to hit a problem I would call upon the in house team.
I left Hong Kong in 2021 with the Chinese version of the software (or at least that was what I assumed)
When I needed to renew the software everything came up in Chinese and I was fortunate enough to find an English speaking customer service officer who directed me to ESET UK.
So far everything is OK and I presume that were I to experience a problem there will be a UK based CSO to assist me.
I am an 80 year old retired businessman
8 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your experience. We're glad the UK team could assist you after your move from Hong Kong. It's good to know the software met your needs previously, and we trust our UK support will continue to provide assistance should you need it. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Eset very good
7 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
Thank you for your review, we are happy to hear you had a positive experience with ESET! If there is anything we could do better please do not hesitate to reach out and let us know. You can contact us by calling 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ .
Geri Moore
Customer Support Specialist
What a collection of foul-ups!
On renewal, ESET didn't try to take payment when I fixed my payment info. I renewed manually, but the eset apps on my phone ignored my renewal, providing only free-level protection. Worse, trying to remove protection to reinstall the apps locked my phone, disabling mobile hotspot and blocking the only source of internet I have at home. What a collection of foul-ups! I'm too sick to deal with this.
29 March 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you bringing these issues to our attention. We're sorry your renewal process and mobile app experience were frustrating, especially with the hotspot issue. We'll investigate the payment and app activation problems to improve our processes. Thank you for your feedback. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly on 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ , at your earliest convenience.
Geri Moore
Customer Support Specialist
New Customer
Unlike other products it feels lightweight. It was highly recommended to me and so far I am very pleased I swapped to ESET
5 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you find our product lightweight and are pleased with your switch! We appreciate you sharing your positive experience and are glad it was recommended to you. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Integrity
I was hugely impressed at how easy it was to cancel a subscription which had become unnecessary.
I’d expected to spend ages trying to log on and locate an obscurely located unsubscribe screen, but ESET made it wonderfully simple. This integrity is to be applauded.
4 April 2026
Unprompted review
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you found canceling your subscription simple and straightforward. We appreciate your positive feedback regarding the ease of unsubscribing and our commitment to integrity. Thank you for taking the time to share your experience! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
easy to renew,does what it should do.
6 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that the renewal process was easy and that our product met your expectations. Thank you for your positive feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
VERY GOOD AFTER SALES SERVICE
VERY GOOD AFTER SALES SERVICE, I'VE ACTUALLY BEEN WITH ESET FOR YEARS, DUE TO A HICCUP ON MY LAPTOP, MY IT GUY HAD TO REDO MY ESET LICENCE, SO IT'S NOW RESTARTING AGAIN, HE WAS THE PERSON WHO CONTACTED ESET ON MY BEHALF, NOT BEING A TECKIE PERSON, HE SAID THEY WERE VERY HELPFUL, SO I COULD RECOMMEND ESET FOR YOUR LAPTOP /COMPUTERS.SERVICE & PRICES, VERY GOOD.
12 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your long-term support. We're happy to hear that our team was helpful in resolving the licensing hiccup. Thank you for recommending our services and for your positive feedback on our service and prices! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
How would I know
How would I know. As I have had no known problems, I cannot tell whether your system is good or not needed at all.
3 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback. It's helpful to know you haven't experienced issues. We hope our system continues to meet your needs and provide value in the future. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate your feedback. We're glad the system is quick and easy for you. Thanks for your time! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our telephone assistant was helpful! We appreciate you taking the time to share your positive experience with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
The web site was very easy to navigate
The web site was very easy to navigate, and simple to use.
14 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our website was easy to navigate and simple to use! Thank you for taking the time to share your positive experience with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Has potential for 5 stars but….
Has potential for 5 stars, however the pop up that I’ve downgraded my package which keeps appearing daily is extremely frustrating
2 April 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your thoughts. We're sorry the downgrade pop-up is frustrating. We'll investigate this issue to improve your experience. Thanks for your feedback! If you are still experiencing pop-ups please call 01202 405405 (option 3) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
New Home Essential Subscription
Very good value and straightforward to download and install. ESET came highly recommended by family members who have used it for many years. I like the high degree of configurability, which easily allows me to control aspects such as the type of notifications that pop-up. The special in-browser banking protection and Outlook Classic ad-in are additional bonuses. Definitely a much better experience all-round than with certain other well-known AV providers!
18 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you found our product a good value and easy to install. It's great to know you appreciate the configurability and additional features like banking protection. We appreciate your positive feedback!
Jade Sessions
Customer Support Manager
Great peace of mind for computer users.
This company was recommended to us by our former computer expert. He uses ESET himself as he says that it's the best. We have a recurring subscription which means that updates run automatically. This means that we don't need to do anything! We are not computer experts, so this is so easy for us. We especially like the internet banking application which makes banking very secure. It also warns about any dodgy websites and email attachments.They also send monthly newsletters with updates on new scams. We would recommend ESET to anyone who needs security for their computer.
25 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you find our automatic updates and internet banking application helpful for your security needs. It's great to know the scam alerts are valuable. Thank you for recommending us!
Jade Sessions
Customer Support Manager
Great as ever
Great as ever, I would love a quick training course on the software, I have had it for over 15 years and still don't know what I don't know!
21 March 2026
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that you enjoy our software! We appreciate your feedback and will consider developing a training course to help users discover more features. Thanks for your long-term support! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Reply from ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our service and reminders were helpful. Thank you for your positive feedback; we appreciate it greatly. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
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