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Holafly Reviews 96,769

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 15,020 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to purchase, set up, and activate, with many noting its reliability and excellent reception during their travels. The user experience is frequently praised for being seamless, providing consistent and fast data access, making it a preferred choice for international travel. Reviewers also highlight the exceptional customer service and staff, with many appreciating the prompt, professional, and empathetic assistance received from individuals who effectively resolve issues. However, some customers experienced difficulties with the website and initial customer support interactions, describing them as unhelpful or bot-like, which led to frustration and a negative change in their view of the service. A few other people also felt that the internet speed was occasionally slow, making some calls challenging, and some reported issues with their original eSIM being removed.

What people talk about most

Service

People report positive experiences with service, often highlighting its reliability, ease of use, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of installation,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often quick,... See more

Website

Consumers find the website experience to be ambiguous, with many praising its ease of purchase and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more

Rated 5 out of 5 stars

I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more

Rated 5 out of 5 stars

I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more

Rated 5 out of 5 stars

Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more


Company details

  1. Telecommunications service provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97k reviews

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Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. Connection is often slow and unreliable in most countries. Travelling in Thailand I had minimal connectivity in Phuket and nothing in Bangkok. I reached out for support and was stuck in a loop communicating with a bot. Poor product, no support service beyond AI.

12 June 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Ricky, this is Adraine from Holafly. Please accept our sincere apologies for the poor connectivity you experienced in Phuket and Bangkok, and for the lack of support when you reached out. We understand how crucial reliable data and real-time help are while traveling. We are looking into what went wrong with both your network profile and your support experience, and we will contact you directly regarding a solution on this matter very shortly.

Best regards,
Adraine Harris
Customer Care Specialist.

Rated 5 out of 5 stars

Wonderful customer support team

Their customer support team is patient and very helpful. I have been passed around but I see that the every agent reviews the older conversations to provide alternate diagnosis.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

It was perfect and better than the sim…

It was perfect and better than the sim I got at the airport for 77 dollars!! £55 pounds!! Holafly did not disappoint! The data was super good and super speed and worked all the way til I left Miami. I’m grateful and thankful and I will definitely go with you guys again! Remember to all my UK people! Do not buy a sim in the airport when you go Miami! Or any other country’s! It’s a scam! They charge you more and their sims stop working after 2 days from personal experience instead go with Holafy! They are faster and much better and cheaper! I give 11/10 to Holafy for helping me and staying true to their words and reliable service i appreciate it thank you so much

7 June 2026
Unprompted review
Rated 1 out of 5 stars

My second time using this service and the last time!the…

My second time using this service the first time was great. Unfortunately this last time the online tech couldn’t get it installed and working. After 2hrs troubleshooting with them they offered me a refund. I accepted but took 52 emails hours and days spent with 10 team members from all departments . 4 weeks later and they finally issued my refund.

29 May 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Joseph, I'm Maria. Thank you for sharing your experience with us. We know how important it is to have a seamless connection during your travels, and I’m sorry that this time didn't meet the high standards you previously enjoyed.

For this reason, we are using your feedback to improve our internal coordination and ensure our support is as efficient as you deserve. That being said, I have reached out to you privately to assist you.

Maria Orjuela - Customer Care

Rated 4 out of 5 stars

Would def recommend

It was my first time trying an esim for data abroad. Couldn't get connected at first but when i asked for help, it was all cleared up quickly. Holafly made it easy to work with and also had the best offer for me. When i had questions they were ready to assist, fast response. I would definitely recommend to choose them for your next trip. They def keep you connected. Thanks Holafly!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Give it a go, you won’t regret it.

Bought the eSIM for my trip to Turkey, thought I would give it a try for the first time, temp replacement for my 3 network, got to say that it worked out cheaper and I had constant data throughout, so easy to setup, if your network is charging a small fortune then seriously try Holafly, I will defo use again in the near future.

10 June 2026

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