Holafly was easy to purchase with the selected countries being USA,Canada & Mexico ( only required the first 2). Easily setup and once landed the data come into effect. Worked throughout my trip wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was unsure about switching esims and being charged from my local carrier or being charged extra from Holafly when using my phone but everything went very smoothly with no extra charges. 3 phones wer... See more
I've used other eSIMS in the past. Holafly is my preferred eSIM now because my experience with them during my trip to China was great. I was able to access my social media accounts even inside the tou... See more
Pretty easy to use. Having never used an eSIM before, I thought I’d need to be using a different phone number but this was not the case. It was more convenient to use than my EE account which not only... See more
Company details
About Holafly
Written by the company
Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.
Features:
- Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
- Holafly has an App so you can manage and monitor your eSIM.
- Multi-operator coverage in many countries.
- Unlimited data plans.
- Top up extra days or data.
Support:
Headquarters:
2 Dubling Langings,
North Wall Quay, Dublin 1, Dublin, D01 V4A3
Legal name:
HOLAFLY LIMITED
Contact info
North Wall Quay, Dublin 1, Dublin, D01 V4A3, D01 V4A3, Dublin, Ireland
- WhatsApp: +16613848482
- help@holafly.com
- esim.holafly.com
4.7
Excellent
97k reviews
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Easy and simple
Easy, simple, and way more affordable than using Rogers roam-like home plans
4 June 2026
Unprompted review
Juan was amazing!
Juan was amazing. Showed me how to fix my eSIM issue on my and mother’s device.
12 June 2026
Zoe made this process from purchase to…
Zoe made this process from purchase to installation so simple.
Excellent service agent.
Thanks Zoe
12 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DO NOT USE THIS APP IF YOU EVER NEED…
DO NOT USE THIS APP IF YOU EVER NEED TECHNICAL SUPPORT YOU WILL REGRET IT - THEY JUST PASS YOU AROUND WHEN THEY CANT HELP
12 June 2026
Unprompted review
Reply from Holafly
Hi Ayman, this is Adraine from Holafly. We are truly sorry for the frustrating experience you had with our technical support. Experiencing multiple transfers between support channels when you needed timely assistance is certainly not the level of service we strive to provide. We want to investigate exactly what went wrong and help you properly. We will request more information on the platform so we can assist you further, so please keep an eye on your inbox. Thank you for your patience.
Sincerely,
Adraine Harris
Customer Care Specialist
Chat service was kind and they helpede…
Chat service was kind and they helpede to configure the sim using screen shots. Very helpful.
12 June 2026
Has some issues when i arrived in USA…
Has some issues when i arrived in USA but emailed for support and the replies were super quick, resolved in no time at all, excellent service and can’t thank the team enough, highly recommended
10 June 2026
Unprompted review
Great expérience with holafly thanks.
11 June 2026
Customer service was able to give me a…
Customer service was able to give me a credit when we moved from Portugal to Spain! Great service!
12 June 2026
Holifly worked fine for me
Holifly worked fine for me, but have to fiddle with installation and activation. It is important to reset network settings in order to clear glitches
12 June 2026
Unprompted review
Did not work after the first day
This worked well for 1 day and did not work at all after this. Ended up spending a lot of money on UK phone network charges. Would not recommend.
5 June 2026
Unprompted review
Reply from Holafly
Hello Patricia, I'm Maria,
Thank you for sharing your experience. We are truly sorry to hear your service was interrupted, as we know how important it is to have a reliable connection during your travels. For this reason, we want to look into what happened to ensure you always have peace of mind.
I have reached out via private message to follow up with you directly and request some necessary information. Please remember that our team is available 24/7 to provide immediate support whenever you need it.
Maria Orjuela - Customer Care
Holafly did the job
I found the Holafly eSIM to be excellent for Turkey. Reliable connection and good data speed. I prefer to pay a little more and to have unlimited data. Holafly did the job
11 June 2026
Very easy to instal
Very easy to instal, high speed and quality. Not working that good in Uzbekistan, but I will continue using it. Most important- when you need customers service, they reply almost immediately with a solution
11 June 2026
Great experience
Really happy with this eSIM. It was easy to set up and worked smoothly throughout my trip. The connection was stable, I didn’t experience any dropouts, and the internet speed was consistently good. It made traveling much easier since I had data as soon as I arrived. Would definitely use it again.
11 June 2026
Holafy - a very good travel companion tool
Holafy is a very good service for travellers, it makes it easy to keep connected while travelling by giving their customers reliabe service with some options to choose from. They also cover many countries and their chat support gives good customer service.
1 June 2026
Unprompted review
Great customer service
Both Emma and Valentina provided quick and accurate information and assistance. Thank you both for resolving my challenge with great kindness and efficiency
12 June 2026
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