It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more
Company replied
I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more
Company replied
I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more
Company replied
Company details
Written by the company
eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners
Contact info
1650 DELTA CT HAYWARD, 94544, California, United States
- support@esim4travel.com
- esim4travel.com
4.5
Excellent
182 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support from customer service
Great support from customer service! I mixed up two eSIMs in Malaysia- they got it resolved in no time. A big thank you to the team!
14 January 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your support! We’re so glad we could assist you and hope to continue being your trusted travel friend in the future!!
Wishing you all the best, 💓💓
-Giny @esim4travel
Easy, Cheapest price, Simple set up
Used thier service in Turkey & Kazakhstan,never dropped signals,always got the fast 5G,very easy to download and use,no set up really required, company has made it so easy,no tech skills required.Excellent customer care.i will continue to use in future as well.Very happy with the service.
Ninan
9 January 2025
Unprompted review
Reply from eSIM4Travel
Thank you so much for your thoughtful review! We’re truly delighted to have been able to assist you on your journey. We look forward to continuing to be your reliable companion in future travels, always ready to support you whenever needed. 😊
Thank you once again for your support!!
Wishing you all the best,💓💓
-Giny @esim4travel
Awesome customer service and coverage
Awesome customer service and coverage
I recently connected with their customer service team to get help with an issue that I was having. I was really amazed by the promptness and accurate responses that they provided. It certainly was an awesome experience and above all, they understood my problem and helped me sort it out in a timely manner without having me to repeat the same issue numerous times. It really was refreshing to know that these guys are ON IT.
Thank you!
8 January 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your review! Your feedback is a great encouragement to our customer service team. We’re delighted to have been able to assist with your journey, and we hope you’ll continue to support us in the future!❤️
Wishing you all the best,
-Giny @esim4travel
The customer support is really good
The customer support is really good. They replaced my esim cost-free after an issue occured. Really customer friendly team.
7 January 2025
Unprompted review
Reply from eSIM4Travel
Thank you for your kind words! Your support motivates us to keep providing better services! ❤️
Wishing you all the best,
-Giny @esim4travel
Good company
Good company. Straight forward to set the eSim up. Highly impressive customer service for if any difficulties arise.
27 November 2024
Unprompted review
Reply from eSIM4Travel
Hello Kieran,
Thank you so much for your feedback! We strive to ensure every user has a great experience, and we hope to continue receiving your support. Thank you❤️Wishing you all the best,
-Giny @esim4travel
Great product and prompt support!
I had an issue connecting in France and was able to contact customer service promptly via chat. They sent me a new eSIM at no charge that worked perfectly. The customer service representative even checked back to see if everything was okay after they saw that the new eSIM was using some data. Fantastic product and helpful customer service.
24 December 2024
Unprompted review
Reply from eSIM4Travel
Hello Jorge,
Thank you so much for your feedback, and for noticing the proactive care from our customer service team! We will make sure to pass your kind words along to them so they can feel your support and appreciation. Your feedback is what drives us to keep improving—thank you! 💓💓
Wishing you all the best,
-Giny @esim4travel
I used this eSIM for a trip to the U.S
I used this eSIM for a trip to the U.S. In the beginning I had a few issues, but the support was so great. We fixed it quikly and it worked just fine.
7 October 2024
Unprompted review
Reply from eSIM4Travel
Hi M. M.,Thank you so much for your kind words! Your feedback motivates us to keep improving. We’re glad we could help resolve your issue and will continue to offer the best products and service❤️.Thanks again for your support!-Giny @esim4travel
5 stars service
5 stars service. I had an issue because of the airport wifi that was quickly resolved once using a good one. They have a cheap data plan for almost all middle east and on top of that they offered me a free esim. I highly recommend.
17 December 2024
Unprompted review
Reply from eSIM4Travel
Hello Jalil,Thank you so much for your five-star review! We are dedicated to providing the most affordable options for every user and always strive to assist our customers promptly. Your support is our greatest motivation!💓-Giny @esim4travel
Slow and bad support, no hotspot as advertised
I did review their support as 5 stars in the past. However, today I had a horrible experience. I bought a SIM card with hotspot and it doesn't work as hotspot, support takes about 25 minutes for every message, gives me unclear suggestions and has communication skills similar to a chat bot.
13 December 2024
Unprompted review
Reply from eSIM4Travel
Hello André ,We sincerely apologize for the dissatisfaction you experienced with our service this time. Your feedback is incredibly important to us, and we truly value your input! This feedback serves as a vital lesson for us, and we will review and enhance our customer service training to ensure that future services are faster and clearer in helping everyone.
We also deeply appreciate the 5-star rating you previously gave us—it’s our greatest motivation to continue improving! We sincerely hope to regain your trust and have the opportunity to provide you with better service in the future. Thank you once again for your valuable feedback!-Giny@esim4travel
It just works.
First two worked great. But then had an issue with the top up function that just didn't seem to do anything. Talked to support (note they did take about 5 min to give me a live agent), and they resolved the problem for me pretty quickly by giving me a new esim.
17 November 2024
Unprompted review
Reply from eSIM4Travel
Thank you for your patience and understanding. We are glad to have been able to assist you in resolving the issue! We will carefully review and continue to improve to provide a better service experience. If you need any further assistance, please feel free to reach out to us anytime. Thank you once again for your support and understanding! -Giny@esim4travel
Excellent hotline
I had to change the eSIM to another device. The hotline was excellent, it takes only 2 Minutes to solve. Thx
26 October 2024
Unprompted review
Reply from eSIM4Travel
Thank you for your support! We’re glad we could assist you during your travels. We look forward to serving you again in the future. If you ever visit other destinations, we hope you’ll choose to rely on us once more!-Giny@esim4travel
The best customer service
Honestly there support is great had a issue with a esim they resolved it ASAP issued me a new esim and it worked great and only took 5 minutes thank you!
22 October 2024
Unprompted review
Reply from eSIM4Travel
Thanks for the review, we're happy you had a great experience! Chloe @esim4travel
Reply from eSIM4Travel
Thank you for your support! Your encouragement is what drives us to grow. If you have any questions in the future, feel free to contact us anytime.-Ginychen@esim4travel
Support teams very quick to solve…
Support teams very quick to solve problems
17 October 2024
Unprompted review
Reply from eSIM4Travel
Thank you for your positive feedback! We’re glad our support team was able to assist you quickly. Your message is a great encouragement to us.-Ginychen@esim4travel
Solid so far in Albania
Solid so far in Albania
Bought a $0.94 1GB/7 days package while in Albania and been working great (including voice calls). I got a 10% discount on the first package.
When finished, I renewed by mistake for 1 day instead of 7. Customer support was quick to issue a refund and I got another 7 day package which I'll now use in Italy.
17 September 2024
Unprompted review
Reply from eSIM4Travel
Hello Colnect, thanks for the review. We're happy you had a great experience with us. See you soon! -Chloe @esim4travel
Works well in Peru (Claro network)
I have used the 5 GB for 30 days service in Peru. When I've got a signal of the provider Claro (In cities and in towns) 4G works well. Only in the mountans the was no, or limmited connection. The speed was enough for Google maps, whats app, email en some games. I didn't used it for Youtube or Spotify. Activating the e-sim to a working internet connection took 20 minutes. In that time I had a 4G connection, but no internet. I didn't have to change any (APN) settings. For 10,50 euro a great experience
13 September 2024
Unprompted review
Reply from eSIM4Travel
Hello Sjoerd Schulten, thanks for your detailed review. We're happy you had a great experience with esim4travel in Peru. We hope to see you soon on your next trip! -Chloe @esim4travel
Esim4travel works in the Dominican Republic
The company followed up and resolved a connection issue. My connection is working in the Dominican Republic.
10 September 2024
Unprompted review
Reply from eSIM4Travel
We apologize for the trouble you experienced in the Dominican Republic. Your concerns are important to us, and we want to ensure every customer has a positive experience. We have already attempted to contact you three hours ago and are reviewing your case to find a resolution that works for you. Thank you for bringing this to our attention.
Based on your location and the local base stations in use, network signal quality may vary. We have provided you with a new eSIM but have not yet received a screenshot from you to verify if the settings are correct. If you're able to provide the screenshot, we can assist you in ensuring everything is set up properly. If we are unable to resolve the issue, we will proceed with a refund.
For further assistance, please reach out to our support team. (https://www.esim4travel.com/contactus)
Have a good day.
Yo @esim4travel
Without question the easiest and most…
Without question the easiest and most effective bit of tech to keep me connected all through Canada and the USA. Cant praise this highly enough…..I have an Iphone 14Pro and everything was a complete doddle….Will deffo be using again.
19 August 2024
Unprompted review
Reply from eSIM4Travel
Hi Mark, thank you for this review. We are very happy you enjoyed your experience with eSIM4Travel. See you soon on your next trip! -Chloe @esim4travel
Istanbul worked better than thought
2GB /5 Tage Istanbul
we have been traveling on the european side for 5 days and i had always internet.
21 August 2024
Unprompted review
Reply from eSIM4Travel
Hi Samantha, thank you for your positive review. We're happy you had a great experience with eSIM4travel, see you on your next trip! Chloe @esim4travel
Stay away from this company especially…
Stay away from this company especially if your are visiting Barcelona, the connection is unstable and slow to the point that you can even have a conversation via WhatsApp without video. Seems to originate from Poland.
Revision:
I may have discovered the culprit. The reason for my intermittent connection was probably something to do with 4g and LTE network, after disabling these the connection stabilized, I wish I knew that and would have done it in advance, or at least informed about it.
12 August 2024
Unprompted review
Reply from eSIM4Travel
Hello Andrius, we are very sorry to hear you had issues when visiting Barcelona. We would like to know more about what happened. Please reach out to our support team so we can give you a full refund. (https://www.esim4travel.com/contactus)
Have a good day - Chloe from @esim4travel
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