eSIM4Travel Reviews 182

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting their helpfulness and responsiveness in assisting with setup and troubleshooting. Many people also appreciate the competitive pricing and the overall value for money, finding the eSIMs to be a much cheaper alternative to roaming charges. The ease of installation and the reliable service in various countries are frequently mentioned as positive aspects, contributing to a smooth user experience. However, some customers experienced issues with product performance, specifically concerning connection speed and data coverage in certain areas, noting that the connection was sometimes limited to LTE or 4G. A few people also reported problems with data running out unexpectedly or with data plans not meeting their expectations regarding usage, leading to frustration and the need for additional support. There were also isolated instances where customer service was perceived as unhelpful or slow to resolve issues.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness and... See more

Service

Clients share positive opinions on service, frequently highlighting the exceptional support and quick problem... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and value for... See more

User experience

People report positive experiences with user experience. Many customers found the eSIM easy to install and... See more

Product

Consumers have mixed experiences with the product. Many reviewers praise the eSIMs for their great value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's quite complicated to set up an eSIM with any provider. But the fact that you can get chat support on a Sunday morning and help get your SIM card activated makes eSIM4Travel my choice. I used Aira... See more

Company replied

Rated 5 out of 5 stars

I purchased two 5GB eSIMs for myself and my daughter. We had a few hiccups connecting to the local networks at first, but customer service was very helpful and guided us step by step until everything... See more

Company replied

Rated 5 out of 5 stars

I have been using eSIM4Travel for many years and for a long time. I have tried many providers before, but this company is really the best! Great price-performance ratio. What I have to praise is the g... See more

Company replied

Rated 5 out of 5 stars

I used eSim4Travel for the first time a couple of weeks ago in Morocco and it worked great. The purchase was straight forward and easy to complete. Followed the steps to install the eSim and was up an... See more

Company replied


Company details

  1. Travel deals

Written by the company

eSIM4Travel belongs to FreshQ Inc. in Silicon Valley, CA, United States. eSIM4Travel serves as an online service provider catering to travelers and is supported by telecommunications service providers. We offer competitive services empowered by an efficient network of online service partners


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

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Rated 1 out of 5 stars

Don't waste your money

Driving from Toronto to New York city, bought the esim prior to driving down had everything setup for when we crossed the border and about an hour after entering the USA data stopped working. We stopped for lunch, reset our phones turned the esims off and on and nothing. We used a total of 52 MB and it stopped working. During our trip, I tried turning on esim4travel again, and it still would not connect. To solve my problem the first day I bought the NOMAD Esim that I had used last year which worked flawlessly and this year it worked flawlessly again. Don't waste your money on something that is so cheap it won't even work in the city.

2 August 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hi there, we are very sorry to hear you struggled in using our esim card. It usually works fine especially in the USA where service providers are stable. We will investigate your case thoroughly to understand what went wrong and prevent this from happening again. In the mean time please reach out to our support team so we can give you a full refund. Have a good day - Chloe from @esim4travel (https://www.esim4travel.com/contactus)

Rated 2 out of 5 stars

Really bad internet speed

Really bad internet speed, and not to mention constant disconnections (every few minutes), so you're unable to watch any kind of video content. Have used their e-sim, in Bosnia & Hercegovina, at the begining of August, 2024.

8 August 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are sorry to hear that you had bad internet speed. We will investigate thoroughly why this happened for Bosnia & Hercegovina. We can give you a full refund, please contact our support and share your customer references (https://www.esim4travel.com/contactus). Thank you again in sharing your review, this helps us pinpoint where we need to improve. Have a great day, Chloe @esim4travel

Rated 1 out of 5 stars

Using it in the US

Using it in the US. Has a download rate of below 1 Mbit/s (!) and is therefore hardly usable. Roots all traffic over some Polish server. Complete rubbish.

11 August 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hi Fred, we are very sorry to read this and wonder what happened as we rarely have issues for the US. We can provide you a full refund for your purchase. Please contact our support and share your customer references so we can investigate this thoroughly. (https://www.esim4travel.com/contactus) Have a great day, Chloe @esim4travel

Rated 1 out of 5 stars

Very bad connection…

Very bad connection…
I’m using it in Canada and the speed is very slow and sometimes without connection…
I used to use Airalo and the service is much better and the the connection is better and faster.

7 August 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to read you had slow or no connection in Canada and will investigate why this happened. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 2 out of 5 stars

Bosnia and Hercegowina

We were in Bośnia e sim was working only with ITIM Network, which wasn't awaliable everywhere. In some place was working exelent, in another part of country did not work at all.

29 July 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, thank you for your review. We are sorry if in some places in Bosnia & Hercegowina the internet connection was unstable. Our team is investigating on how to improve our services there with local networks. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 1 out of 5 stars

Bought 2 esim for Malaysia (1 for…

Bought 2 esim for Malaysia (1 for Android & 1 for IPhone). Supposed to roam using Digi. Most of the time not connected to the network or no internet access . You have to switch on and off airplane mode and play with the APN name to hope getting the connection back.
At Last a nightmare. May be it works for other countries but defenetly not for Malaysia.
Would not recommend. Waste of money and time.

5 July 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to hear you had a bad experience using our eSIMs in Malaysia. We rarely have issues in this country. We will investigate why this happened. Please contact our customer service and share your details. We can provide you with a full refund. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 5 out of 5 stars

Great experience in Albania

Installed before I left home, activated when I landed in Tirana/Albania. Worked like a charm. Good value. Easy to top off If you need more GB. Recommended!

30 June 2024
Unprompted review
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Reply from eSIM4Travel

Hello, thank you for your review :)

Rated 3 out of 5 stars

Data didn't work despite following…

Data didn't work despite following troubleshooting steps, although customer service was very quick and immediately cancelled order after I asked them to

27 June 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are sorry to read you had issues using our eSIM. We will investigate why this happened. Please contact our customer service and share your details. We can give you an eSIM for free next time you travel (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 5 out of 5 stars

Good speed in Canada

Good speed in Canada, fast checkout and very very competitive price

22 June 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hi there, thank you for your review :)

Rated 5 out of 5 stars

Works great in New York

I travelled to the US recently and I had zero problem setting it up and using the data once my plane landed at the airport.

Would recommend 100%.

26 February 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, thanks for your review :)

Rated 1 out of 5 stars

Bad in Tunisia

First time trying eSIM4Travel, worst eSIM experience ever. It barely connects and when it does, it's only H+, no 4G. If it was the 1st time I was using an eSIM, it would probably put me off. I am going back to my usual eSIM.

16 May 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to hear your internet speed was slow in Tunisia. We will investigate more on that matter. Please contact our customer service and share your details. We can provide you with a full refund and a free eSIM for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 2 out of 5 stars

poor range

Bought an eSim for curacao but we had poor range, so could not really use the data connection during our holiday

20 April 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello, we are very sorry to hear you had issues with our eSIM in Curacao. We will investigate more on that matter. Please contact our customer service and share your details. We can provide you with a full refund and a free eSIM for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 4 out of 5 stars

Reliable esim

Needed an esim at short notice after my network provider (SMARTY) had a fault which meant that I could not roam. Ordered from my phone using wifi and worked well in Belgium and Luxembourg. Connected to the major networks. One star dropped as it wanted you to set up via a QR code and that was not possible for me. The instructions for my phone to install manually were incorrect. Was able to work it out but may not be for those not confident in changing phone settings.

17 March 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Nigel, thank you for your review. We will improve our installation assets to make it more clear for our future customers. Have a great day and see you soon on your next trip! -Chloe @esim4travel

Rated 5 out of 5 stars

Great in Czech Republic

Used in Czech Republic. It took about 10 minutes to start working but once it did, it was fantastic. Rarely dropped signal and the speeds were excellent.

17 March 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Luke, thank you for your review :)

Rated 3 out of 5 stars

Used in Malaysia

I got this one for few days in Malaysia and chooses this one through esimdb.com. it was the cheapest option. Installation was manually, so that was not very convenient. The connection is sometimes very good and sometimes very slow. If you casually use your internet, it's fine. But if you rely on internet for your trip for example to book Grab, then I recommend other eSIM (I used Northsim for few weeks and that one was really good). I contacted the customer service with the complaint and they just replied with the installation instructions.

2 February 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Carmen, thank you for writing this review, this helps us improving our service. Please contact our customer service and share your details. We can provide you with a full refund and a free esim for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 3 out of 5 stars

Spotty connectivity in Italy

Used the 1GB / 7 days package for Italy. It works, and for the price it's unbeatable, but the experience is suboptimal. First, the activation wasn't too smooth, needing to set up APN manually following the help pages - usually these are set up automatically or can be picked from a list. Then the connectivity is very spotty - for the network that the eSIM supports (lliad, WIND), the signal is really bad, I get disconnected every few minutes and had to manually reset network or turn off/on airplane mode to get it to be connected. I'm using dual SIMs so I can see that my other SIM card isn't disconnecting all the time on another network (TIM). It's incredibly inconvenient to keep having to reconnect to data whenever I need to use data.

I'll recommend only if you are casually using data and not reliant on it for anything important because the connection is so hit and miss.

20 January 2024
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Hello Nicholas, thank you for writing this review, this helps us improving our service. Please contact our customer service and share your details. We can provide you with a full refund and a free esim for your next trip. (https://www.esim4travel.com/contactus) Have a great day -Chloe @esim4travel

Rated 5 out of 5 stars

Good experience in Japan

The internet speed was good, my sisters and I happily used it in Tokyo. 10GB is more than enough for my travels. Recommended!

24 December 2023
Unprompted review
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Reply from eSIM4Travel

Thank you for your review :)

Rated 5 out of 5 stars

Used esim4travel in Mexico

Used esim4travel in Mexico, had no issues with the network, overall a good experience. Would consider using it again.

29 December 2023
Unprompted review
eSIM4Travel logo

Reply from eSIM4Travel

Thank you for writing a review :)

Show reviews in all languages. (182 reviews)

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