I’m extremely disappointed with eSIM Plus. This is not the first time I’ve purchased an internet package from them and after only a few days they claimed all my data was used up — even though I bare... See more
Company replied
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See what reviewers are saying
It's a trap. The company bills forever and does not allow cancellations. Chat customer support takes HOURS. Stay far away.
Company replied
I used an internet package in Indonesia and Vietnam. Everything worked perfectly. I had a problem installing the eSIM profile. The support team helped me in literally four minutes.
Company replied
I had some issues with my phone number, but Iris made everything clear, explained the situation well, and helped me fix the problem. She responded quickly and communicated everything very clearly. I’m... See more
Company replied
Company details
- Telecommunications service provider
- E-commerce service
- Internet provider
- Internet Service Provider
- Mobile network operator
Written by the company
ESIM Plus provides the best mobile data plans that cover 159+ countries and virtual phone numbers for Calls and SMS!
Contact info
V. Kareivių g. 6, 09117, Vilnius, Lithuania
- contact@esimplus.me
- esimplus.me
Breach of guidelines
I would like to raise a complaint…
I would like to raise a complaint regarding my recent experience with your eSIM service.
For the past two days, I have been unable to receive SMS messages. When I contacted customer service, I was informed that it was due to a technical issue.
I made a payment using my credit card, but after the transaction, the system showed that the number was not available and that I would be refunded. However, I was still charged $8 on my credit card. I reported this to customer service, but there has been no response, and the chat was marked as closed by Ann.
This is my first time using your eSIM service, and I’m very disappointed with the experience. I hope this issue can be resolved as soon as possible.
Thank you for your attention.
20 October 2025
Reply from eSIM Plus
Hi, thank you for your commentary. As far as we can see you have already been provided with the refund. Plus, the chat is closed in case you open several ones or write to the email. Thank you for understanding. Best regards, eSIM Plus.
Reply from eSIM Plus
Hello, Thank you for the comment. Please, explain in detail what issue you have faced and how we can help you at the address: support.esim@appvillis.com. Best Regards, Appvillis Team!
Reply from eSIM Plus
Hello,
We are thrilled to receive your positive feedback! Thank you for taking the time to share your experience. We are delighted that you are enjoying the application and appreciate your support.
Best Regards,
Appvillis Team!
Disappointing and poor quality, a waste of money.
The telephone line rarely worked. Texts did not come through. The calls that did go through on my own end were of very poor quality. I tried to get a refund and was told I had to do that before activation. Poor quality of communication and poor customer service. A waste of money.
19 October 2025
Unprompted review
Reply from eSIM Plus
Hi, right now due to the recent DdoS attack on the provider the service is unstable. The refund is made only in case the service isn't used at all. Also, it must be noted that the Terms of Use state that there might be disruptions due to the factors beyond our control and that we cannot influence on. Unfortunately, this is the current case. We are to wait for the fix from the provider's end. Thank you for understanding. Best regards, eSIM Plus.
Reply from eSIM Plus
Hello, thank you for the commentary. The sms delivery from online services, government establishments, banks etc. is not guaranteed. In such a case we provide for a free replacement if the Terms of Use and Refund Policy allow it. Contact support for more info - support@esimplus.me. Best Regards, eSIM Plus Team.
I clicked "buy" and bloom-my number was…
I clicked "buy" and bloom-my number was ready. used it for telegram and few other apps and everything work on the first try
3 October 2025
Unprompted review
Reply from eSIM Plus
Hello,
We are thrilled to receive your positive feedback! Thank you for taking the time to share your experience. We are delighted that you are enjoying the application and appreciate your support.
Best Regards,
eSIM Plus Team!
when i say the service is too…
when i say the service is too expensive, i dont mean the rates exactly,
my oroblem is ... when iake a phone call and the answering machine comes on from the other end .. and i hang up.
i got charged just over a dallar.
like really, thats not a service thats just fraud
13 October 2025
Unprompted review
Reply from eSIM Plus
Good day, thank you for you review. Our Terms of Use state that the money for the call, even for the call attempt is debited at the moment you press the button "Call". Please, get acquainted with it - https://esimplus.me/terms.
Best Regards,
eSIM Plus Team!
Great service
Great service so far, quick and easy way to get the number with minutes and messages and connect with family. Thank you.
11 October 2025
Reply from eSIM Plus
Hello,
We are thrilled to receive your positive feedback! Thank you for taking the time to share your experience. We are delighted that you are enjoying the application and appreciate your support.
Best Regards,
Appvillis Team!
Doesn't work with anything
You just get a phone number to RECEIVE only text message or call from PEOPLE not compagny people only. And the monthly price if for the ACTIVATION only and you gotta input balance to send and receive text/call...
No refund possible...
6 October 2025
Unprompted review
Reply from eSIM Plus
Good day, thank you for your messages. That is correct, all of the sms and calls have the cost, both incoming and outgoing. The rates are different for different countries and can be seen in the numbers' purchase page. The refund is made only in case the number hasn't been used at all. Thank you for your understanding. Best Regards, eSIM Plus team!
WhatsApp not supporting pls go to it
6 October 2025
Reply from eSIM Plus
Hello,
The sms delivery from the online services to the virtual numbers is not guaranteed. Contact the support manager at support.esim@appvillis.com for receiving further information.
Best regards,
eSIM Plus Team!
I asked for a refund since I didn't…
I asked for a refund since I didn't manage to use the service and they refused
3 October 2025
Unprompted review
Reply from eSIM Plus
Good day, thank you for your commentary. The positive decision on the refund is made only in case the product is eligible for the reimbursement. When any payment is made in the app the customer agrees on the Privacy Policy, Terms of Use and Refund Policy. Please, get acquainted with them more closely.
https://esimplus.me/privacy
https://esimplus.me/terms
https://esimplus.me/refund-policy
Best regards,
eSIM Plus Team!
eSIM Plus: A total scam. Avoid it
The website not only misleads users by saying it's simple to sign up and that you only need to create an account and pay, but then when you try to use the service, they ask for a ton of personal documents that could be used for identity theft. On top of that, the customer service is terrible; they don't solve anything and in the end, they just tell you they can't do anything. I absolutely do not recommend this service. In the end, I lost my money because they refused to give me a refund, and I couldn't even use the line for the entire month. Very bad service
24 September 2025
Unprompted review
Reply from eSIM Plus
Good day, thank you for your commentary.
When making a payment you agree on our Refund Policy, Terms of Use and Privacy Policy.
https://esimplus.me/refund-policy
https://esimplus.me/terms
https://esimplus.me/privacy
The necessity of sending the documents for identification is mentioned in the Privacy Policy, paragraph 1.
The refund is provided only in case the product hasn't been used. If the number/plan is activated and used for any calls or sms/mobile data, the product becomes ineligible for the refund. This is all written in the refund policy. Please, get acquainted with it.
Best regards,
eSIM Plus Team!
Avoid these scum bags
Avoid these scum bags. Their website says unlimited calls and sms, but non of that is available. You can’t even text or receive sms. Their website says they take crypto but they don’t. Their website also says no paper work, but they request address and government legal documents to activate a shit number that don’t work.
18 September 2025
Unprompted review
Reply from eSIM Plus
Hello,
Thank you for your commentary. Please, read through our Terms of Use, Privacy Policy and Refund Policy, that we operate when processing customers' requests.
https://esimplus.me/privacy
https://esimplus.me/terms
https://esimplus.me/refund-policy
Best Regards,
eSIM Plus Team!
Excellent service
Excellent service, swift customer service, convenient and user friendly.
8 September 2025
Unprompted review
Reply from eSIM Plus
Hello,
We are thrilled to receive your positive feedback! Thank you for taking the time to share your experience. We are delighted that you are enjoying the application and appreciate your support.
Best Regards,
Appvillis Team!
Crypto number in Bali worked…
Crypto number in Bali worked instantly—fast, smooth, no problems.
29 July 2025
Reply from eSIM Plus
Hello,
We are thrilled to receive your positive feedback! Thank you for taking the time to share your experience. We are delighted that you are enjoying the application and appreciate your support.
Best Regards,
Appvillis Team!
Customer Service is Appalling and they won’t let you delete plans on account
The service from customer service is poor. So basically it seems to not let you remove a plan from your account and when you add a plan it’s stuck to your name. The FAQs are extremely misleading and the customer service from their teams do not understand you. When my plan ran low on data it would not let me access the account to load more I had to find WiFi to do this and when I did it would confuse things with just adding a new eSIM on my eSIM account on my phone. Not much credit for calls .
Service is BAD BAD BAD . A bunch of scammers given how the confusion can get you in a bad situation only worked well while I were in Turkey until I ran into problems of running out of data and needing a place with WiFi to recharge.
4 August 2025
Unprompted review
Reply from eSIM Plus
Good day,
We sincerely apologize that you are experiencing difficulties with our application. We strive to provide all users with a seamless and positive experience. We kindly request that you contact us at support@esimplus.me with further details regarding the issue you encountered.
Best Regards,
Appvillis Team!
Reply from eSIM Plus
Hello,
We are thrilled to receive your positive feedback! We kindly request that you contact us at support@esimplus.me with further details regarding the issue you encountered.
Best Regards,
Appvillis Team!
Total scam site!!
Total scam site!!! Beware folks, they never gave me the UK esims I purchased
27 July 2025
Unprompted review
Reply from eSIM Plus
Good day,
We sincerely apologize that you are experiencing difficulties with our application. We strive to provide all users with a seamless and positive experience. We kindly request that you contact us at
support@esimplus.me with further details regarding the issue you encountered.
Best Regards,
Appvillis Team!
Avoid this app!
Avoid this app. I paid for a number that was already tied to someone else’s Telegram and WhatsApp accounts. I couldn’t use it for anything, and the support team just shrugged it off.
This is possibly illegal, they’re selling recycled numbers while claiming they work for secure services.
Do not trust this app unless you want to waste your money and time. I will file complaints to the ECC.
UPDATE: They refunded the unused months, I will be looking for another e-sim provider.
21 July 2025
Unprompted review
Reply from eSIM Plus
Good day,
Thank you for your commentary. In such a case we provide for one free replacement if the numbers have not been used for the other platforms. In your case the sms from the other platform had been received and therefore the number became ineligible for the refund according to the Refund Policy - https://esimplus.me/refund-policy. Thank you for understanding!
Best Regards,
eSIM Plus!
no header
The online number itself worked, but I had trouble renewing it. I reached out to support and waited over 24 hours for a response. Eventually it was resolved, but the delay was frustrating. Good service, just not great support.
24 June 2025
Unprompted review
Reply from eSIM Plus
Good day!
Thank you for your response!
Please, note that the support team works 24/7. When you send the request sometimes it is necessary to refresh the page and check the Inbox regularly. The average response time is 10 minutes. Thank you for your patience!
Best Regards,
eSIM Plus Team!
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