Eskuta Reviews 

If I could put zero stars I would, STAY AWAY! I’ve had a bike from them for less than 2 years and had no end of problems with it. I have also bought a new battery from them multiple times and had there engineers out to fix it countless times. Their customer service is awful and there guarantee which states covers up to 1 year OR 8000km is a load of rubbish and they do not make good of this claim. You should not have to spend so much money on a bike that is less than 2 years old, don’t waste your money on them in the first place!!!

Stay away from this company !!! Personal experience.
Bought a bike on a hire contract ....
Long short story after Lees then couple of weeks ... contact them to arrange another payment plan as bike got stolen ...
They demand full payment immediately...
Trying to explain that isn't possible... hung up straight away ....
I've sent them several emails ... no reply ....
When they finally reply ...
They issued me a new invoice for 1000+ ... phoned them .... same story full payment required...
When I said I'm happy to pay 200 a week till its covered in full .... again hung up ....
Few months later after no contact from them and several emails sent ....
They put a ccj on me 😅😅😅 contact them again to pay ....
Surprise...
They issued another invoice for 1500£ .... blocked my acces to online portal ... where you can download all invoices and payments ...
When tried to get in touch again ....
Same thing ... no reply ...on emails which obviously can be used as proof in case of something....
Now again few months got another ccj with second invoice. ....
Worst is ... never got any documentation from court so they must be manipulate the paperwork and send to who knows where ....
Sent them an email over 1 month ago to ask for their DPO CONTACT DETAILS....
NO REPLY !!!! TERRIBLE....
now I'm back to court to get the ccj removed as there is no co-operative side from them ....
STAY AWAY !!!!
ALL BACKED UP BY EMAILS PROOF ,

At first I thought highly of ESKUTA and what they are doing for the future. I had an ESKUTA myself for a little while and at first I thought it was ok until I realised how much of a con it was. They say a range of 50miles average and they don’t even do half of that, I was stranded with a 50kg bike to push home for 5 miles. If you want real reviews and all the problems people have with them then join the Facebook page and see for yourselves. May I also add that today 1/2/24 they breached GDPR LAW and disclosed personal information about 76 people including myself over emails to the 76 recipients. They tried to blame it all on me when I replied to an email. They have also defamed my character. This will be getting took further.

On receiving my eskuta,delivery driver Karl was really helpful, kind and polite, he went through everything on arrival.
I would have to give this company 1 star upowouldn meeting Michael in sales when I purchased. After sale I have contacted trough email, WhatsApp and phone he ignored me and no answer my questions, unhappy about that.

Company needs to be honest about delivery times, took 3 months in the end, even they they quoted 4-6 weeks.

On receiving my eskuta,delivery driver Karl was really helpful , he went through everything on arrival.
I would have to give this company 5 stars upowouldn meeting Michael in sales , customer service Matt, and katie , they all dealt with anything i required ,and real assured me, on trying out my new bike I was amazed quick the bike was, at first but the rains came so put pay to me enjoyment today.
I would also like to thank you Claire.

I'm incredibly impressed by the high quality of engineering put into this product.

Having retailed an electric sit on scooter myself in the 90's I'm pleased with how good the eskuta series 3 performs in all weather.

Having chosen the high to own option, I'm delighted with the high level of customer service I've received from the team at eskuta. They are prompt at responding to any issues and have always resolved things quickly and without fuss.

I highly recommend this company and the product and several friends have invested in their own eskuta's for delivery work and commuting.

The service from Eskuta is excellent and the bike is great, I suffer from arthritis but this bike does not give me any pain the assist makes it feel like I am pedalling air.
As a nurse I rely on my bike and it’s not let me down.

I have recently purchased a second hand Eskuta Sx-250, and so far it has been one of my best purchases, even though the bike wasn't in the most pristine condition, I managed to get on the phone to the customer service who helped me get booked in for a repair and my bike is now up and running like brand new.

If I can give 0 I would. it's going to be around 3 months and I am not sure if I will receive the bike at all.
they keep calling me and expending the date of delivery. They are full of bs. First excuse was there was to much order that's why there is going to be delay and I was okay. After waiting for 2 months apparently during the delivery my van got into an accident and the delivery was extended for a month and now when it was supposed to be delivered around 11th of September they switch again and says is going to another few weeks from September. I tried to cancel several time but they don't let or don't give me the full refund saying it's deposit. But what about you guys delivering the fricking bike was supposed to be derived around 3-4 week? it's going be 3 months or something and still no news. They are a scam if you can don't buy from them worst company ever.

As a dialysis patient I needed something just to get myself too and from my sessions. I first looked for an eScooter, but decided against it. I then came across Eskuta and their Hire to Own plan.. I decided to to give them a try, as I can't walk very far and even riding a bike with no power assist hurts my legs. This bike has been a god send, I've loved every minute of it and it's taken me places I thought I wouldn't be able to ride. I have even done the quoted 40/50miles, and that's even going up hills (though I don't weigh much) The bike itself is stylish and people always stop and chat to me about it.. Not sure where I would be without it, I hope to continue the who contract. This bike is awesome.

A good bike cycle and good quality and nice look

This bike no way near performs to its specification. It says the battery lasts up to 40miles but it only last for 10-12 miles max after charging it for 7 hours. I only bought it about 1 month ago. I sent an email to support team, it’s been 2 weeks no response. It’s a scam( be aware it’s not compatible for food delivery)

Unfortunately the top box I ordered came damaged. Matt at Eskuta went above and beyond to get the issue sorted for me.

First I want to say that the after sales service from the guys in the field, my chap is called Brett, is second to none. No complaints there.
I have no complaints about the bike in its looks, comfort and features, all good.
But "Huston we have a problem" and it is a big one.
After 11 months of usage I have never gained more than 20 miles for a 100% charge..... EVER.
I live in a relatively flat area of London.
I am a little bigger than some but as big as many of the customers Eskuta proudly display on their Instagram taking delivery of their bikes.
Brett my service man got the charger changed and two weeks later a new battery with an updated thingy inside, but again no more than 20 mile, maybe less now, so like many Electric vehicles Eskuta suffer with a sales team that exaggerate miles to get our money.
I'm not angry just really disappointed as I wanted this bike to work as I love the concept, but unfortunate my brief brush with electric vehicles is over and a Vespa has been ordered. I suggest you do similar.

Best service best bike ever good staff and they are always there to help you
the staff is amazing absolutely amazing 👏

Hi, I had lost my charger for the ebike. A phone call to Michael and he had it sorted. Charger arrive by DHL. Great service. Thank you

Great bike and great service. Delivery and explanation of features.