Firefly Car Rental Reviews 

Firefly at Malaga Airport is the worst car rental company I have ever used. They are con artists. One star is too much. I had booked and paid for the rental in advance through Expedia but the person at the check-in desk insisted on charging me a supplementary fee of 45 euros by claiming that I am over 70. I protested that, as my 70th birthday was only a few months ago, I am still 70 and will not be 71 until later in the year. She refused to back down and, as I had already been kept waiting for an hour, I felt unable to pursue it any further (she could see how tired I was and took advantage of the fact). Matters did not improve when I returned the car five days later. The woman on the returns desk was rude and belligerent in the way she spoke to customers, me included. Firefly spoilt what had otherwise been a really great holiday in Spain. I definitely won't use them again.

1 star is even too much, I rented a car through Cartrawler with firefly in Barcelona, first of all it takes forever to get your turn, but then when it finally was, the woman asked me if I wanted to pay for an upgrade which I declined, then started calling the parking if they had any car, called again etc, then suddenly said that there was something wrong with my reservation and that she could not give me a car. I already prepaid in full and also full insurance, I showed the credit card which was used to pay, I also had the voucher. And the she just became rude and didn't want to help me anymore. So i had to find another rental company that still wanted to rent me a car without reservation which of course had me pay way too much. Never ever rent there again!

I paid for a hire car from Alicante airport this December with Firefly, part of Hertz. On returning the car they said it had damage. I signed for 201€ plus admin fee. They took £308. This equates to around £138 for "admin". This is sharp practice. Watch out!

iF I COULD GIVE A ZERO STAR RATING I WOULD!

AVOID THIS COMPANY - IT WILL COST YOU OVER A THOUSAND EUROS FOR WEEKEND CAR HIRE!

Barcelona Airport, we took photos of the damaged car we were given when we picked it us and returned to the office for the lady to sign the damage - she also took photos.

We returned the car with a full tank as requested and only the damage that was already on the car.
We gave a 850euro deposit when we collected the car.

On landing back into the uk we received an email to say we had been charged for damage, fuel, etc etc of 261euro which had been taken off our credit card. None of this was chargable! its a scam!
We have also not received our deposit of 850euro.

AVOID THIS COMPANY - DO NOT USE!!

Standard hard luck story
Miss sold local insurance, glossed over as the fully comp we had bought from the broker
Lied to at the counter after an hour wait

Avoid! Avoid! Avoid!

(UPDATE: get in touch with ECRCS - they will actively assist in solving your case and getting your funds back!) In October, I rented a vehicle with Firefly and had already paid for it in advance alongside full premium insurance coverage with AXA. Once at the front desk, there seemed to be no issues at all and the clerk even said that I had full insurance already, so no worries; basically 'you're good to go'. However, upon getting back home, I check my credit card statement and there's an amount of 224 euros charged by Firefly, which states everything from the rental car fee (already paid for) and insurance (already paid for). While at the front desk there was no information given whatsoever and WE WERE NOT ASKED ABOUT ADDITIONAL INSURANCE OR ANYTHING. The clerk makes conversation, and in the middle of it points casually yet directly to two specific places on the agreement to sign with a 'that's all, you're all set'. This is so clearly a scam. Any additional charges must be made aware to the customer. You really have to be there to appreciate the dishonesty of these unsavory business methods, and if you read great reviews on here that, in the same breath, recommend you to take all thinkable precautions and watch your back, I would say that actually requires a bad review as well. The whole premise of renting a car should not be that you have to watch the provider's every step as they try to cheat more money out of you. Now the Malaga Airport department is unreachable by phone, and if they do pick up they immediately hang up again. CarTrawler is unwilling to help, provide generic answers and refer to a signed agreement, even though they already received money from me. Visa is currently running an investigation into this matter, but don't risk having to waste your time and energy with this incompetent farce of a company. Trustpilot and Google Reviews say it all. Steer clear.

Sadly it is not possible to rate lower than 1 star.

Firefly Malaga Airport, is indirectly scamming their customers. I advise not EVER using this company, in case you can avoid it.

Firefly Car Hire Barcelona Airport 12/8/2019 - Arrived at 15.00hrs.

An unacceptably long (2hour+) initial wait at the Terminal 2 counter - (Don't forget to get a ticket from the machine adjacent to the desk, this has a number which is your 'turn' in the queue and shows up on a screen above the counter/desk) - Surely manning the existing five desk terminals at busy times instead of just three would help ease the congestion of around 20-30 people waiting when I was there...?

Apart from the initial queue I had no problems at all (I did take out the excess protection Super Cover which brought my three day hire to around £100).
The Car - Citroen C3 was new and was big enough for 3 adults and 1 child, large hold case and 3 hand luggage size cases.
Return was painless, waited around 10 minutes -
If you choose the full/full fuel policy you must produce your receipt from the garage where you filled the car up on return, failing to do this will incur a charge..There is a sign posted Garage on the return approach to terminal 2.
As I had full cover the car wasn't even checked over on return.
My deposit has been paid back into my bank account and I only paid what was quoted.

On the whole not a bad experience, however having to wait over 2 hours (One guy I spoke to had waited 3 hours !) for a pre-booked car is unacceptable.. I don't think this was a one off either as when I returned my car there were people complaining about also having a 2hr + wait...

Que mal chicos! Disappointing service. Waited for 1.5 hrs to get seen by a staff member! I will not use it again 😵 Nunca Jamás!

Fraudulant claims - avoid at all costs! Firefly/Hertz Malaga sent a bill for almost £300 for damage I did not cause! They sent photos of the damage, but they could have been taken any time, as it took over 6 weeks for them to send a notification of damage and payment request. I regretfully did not take photos of the car on drop off so cannot prove i did not cause the damage. The case was passed to a debt collector in Uk, and they threatened me with a home visit. I paid it for fear and anxiety over the demands. I am appalled at their behaviour. Sickened. Tantamount to stealing from its customers. Avoid at all costs.

when picking up the car, they charged me around 160 euros extra.
1- service fee
2- an additional service fee because i arrived after midnight (even though that was in my booking)
3- pay for the whole gas tank
4- 21% VAT on the above

Seriously?!

What an absolute shower. On hiring a car, they blocked €850 on my credit card. Car was returned ok and signed off. They debited my card with the charges pretty much as expected (about £86) but have never released the block on the €850. More than two weeks on, they don't respond to emails or answer the phone. My bank tells me that they can't do anything, so my credit limit has effectively been reduced because Firefly can't do their job properly.
What a terrible company - I will never use them or Hertz again.

Do not use this company; just don't. Did I say don't?

I rented through the broker Holiday Autos and I took out extra insurance during the booking for Damage Refund Insurance. When arriving at the airport to collect my vehicle, I had to wait in a queue that was 2 hours long. When finally arriving at the desk there were two members of staff, one that was training and one what that seemed as if he had been there for some time.

The man tried to hard sell me their own insurance even though I had insurance of my own. He told me that I would not be covered for breakdown cover which I was under my other policy. I told him that I did not want to have any extra cover.

When presented with the contract, he got me to initial and sign about my insurance and (as I had never booked third party insurance before) had told him I didn't want their extra cover, I believed that what I was initialling was the acceptance of the cover that I had already taken. This turned out to be extra insurance that they had sneakily added to the contract and made me believe otherwise. A complete hustle of which I am very angry.

This has happened to other people as well but unfortunately I didn't read the reviews until after the fact. This is the reason they are still getting business. Make sure to tell your friends NEVER to book through Firefly. It appears my £90 extra insurance that I didn't want was a minor problem when you consider the problems of everyone else in these reviews.

Absolutely useless, avoid especially at Malaga airport. Nearly an hours wait, out of season, to collect the keys. A very long walk to the terminal to the maze like car lot where the employees of Firefly were happily wheel-spinning and screeching their way round the lot. The car was unclean inside and out. Oh and on leaving, some fool nearly hit us head on trying to take a short cut up the exit ramp! Dropped out refilled, on time, no damage or excess mileage and low and behold, a couple of days later a 116gbp fee appears on my cc statement, so now I've got the hassle of trying to claim that back through the broker/credit card provider. Absolute gringo's the lot of them, part of Hertz I understand so I will never use either company ever again!

Car rented via rentals.com and prepaid
Refused to give me a car at 23:45 without any explaination.
Worst rent a car company ever. Dissapointed completely.
DO NOT RENT WITH FIREFLY OR HERTZ

i write on behalf of my wife. We hired a car from Malaga airport on 16/3/19 for one week. At the Firefly desk the lady said she had upgraded me to a better car for only 3 euro a day.I didn't need it but having waited for an hour we were desperate to get out of the airport. I signed the documents and was only expecting an additional charge of 21 euro. The lady said I may see a charge of 180+euro on my card but don't worry it will be refunded on return of the car. There was no mention at all regarding paying for extra insurance even though I was waiting for it having gone through the hard sell on previous visits.
I arrive home and find firefly have changed me £164.05 for top up insurance. I challenged though the broker Rentalcars.com and they state I signed the agreement there is nothing that can be done. Firefly are nothing but con artists who prey on people who are desperate to get out of the airport. Im sure it is a ploy to keep you waiting as long as possible to increase the pressure.
DO NOT USE THEM THEY WILL TRY EVERYTHING TO EXTRACT MONEY FROM YOU without your knowledge like charging for insurance without bringing it to your attention. I hope the advisor enjoys her commission. I regularly hire cars abroad but will never use firefly again.

Very bad, stay away from this company. Could not pick up car, because the company through which we have rented the car (Cartrawler) did not pick up the telephone / answer the e-mails to change something in the contract. Unfriendly staff would not let us pass to the office to fill a complaint. Needless to say that the EUR 350.- paid in advance are lost...

Malisimo, no pudimos recoger el coche por falta de administración. Al querer poner una queja en el libro de reclamaciones los empleados desagradables no nos dejaron pasar a la oficina. Por supuesto los 350.- EUR pagados adelantado están perdidos...

I booked on rentalcars with insurance. At firefly office (Airport Alicante) they overlooked it and made me the invoice with their insurance. In the end I had two (from rentalcars and from firefly). The invoice was also made for 6 days instead of 5 (from 24 to 29). At the end they corrected the invoice from 6 to 5 days. However, they have also very expensive children seats! I do not recomend them! Neither of them!

Hired a car from Firefly on for the weekend so not expensive picked up from Malaga at midnight in a dimly lit carpark on returning the vehicle the assistant checked my car I wasn't present came back to the office to inform me I was being charged €198 for a SCRATCH see photo on returning to this vehicle I noticed this could have been covered over with a marker pen is this a scam...!? Because I know I drove the car from Malaga to my house then never went out until returning vehicle .Customer service where absolutely rubbish they just showed me the documents I signed to say I will pay for any damages BUT it didn't say for me to be SCAMED