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eSpares.ie Reviews 11,692

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TrustScore 4.5 out of 5

4.5

Appliance parts supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 1,536 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the website user-friendly and the ordering process straightforward. Many highlight the prompt delivery of products, which are often described as being exactly as expected and of good quality. Reviewers appreciate the helpfulness of the staff and the ease of obtaining refunds or assistance when needed. However, some customers also noted issues with orders, including products not arriving, being the wrong size, or not matching descriptions. A few other people also felt that shipping times were inaccurate or that communication regarding delivery was lacking.

What people talk about most

Product

People report positive experiences with product, often finding exactly what they need and receiving good... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the rapid and efficient delivery... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent, warm, and professional... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a replacement mains charger for a karchar winder cleaner. Good value, fairly fast delivery & works perfectly. I will definitely check out espares website for future purchases.

Rated 5 out of 5 stars

I Was looking for a part for my Strimmers but could not seem to locate the part i was looking for,.,, there were lots of parts to be had but was hesitant to buy as i didn't know what size i wanted. i... See more

Rated 5 out of 5 stars

This company were very helpful in returning our money for a product which was the wrong size. They didn't have the right size in stock but they offered to help us source it elsewhere. Overall the serv... See more

Rated 5 out of 5 stars

Excellent shopping experience from start to finish, product arrived in two days via shipping from the UK to Ireland. If you can’t buy it anywhere, give eSpares a try, you’ll be surprised and very happ... See more

Company details

  1. #16 of 28 best companies in Appliance parts supplier
  2. #39 of 47 best companies in Battery shop
  3. #15 of 26 best companies in Electronic spare parts
  4. #93 of 135 best companies in Kitchen supply shop

About eSpares.ie

Written by the company

eSpares is a leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.com

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Contact info

  • Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom

  • espares.ie

4.5

Excellent

TrustScore 4.5 out of 5

12k reviews

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Rated 5 out of 5 stars

SMALL PART,,,, BUT BIG HEART

I Was looking for a part for my Strimmers but could not seem to locate the part i was looking for,.,, there were lots of parts to be had but was hesitant to buy as i didn't know what size i wanted. i did make a phone call to my local screwfix shop explained what i wanted!!!! WE DON'T HAVE SPARES the answer was instant? end of call,,, in a last effort i got in touch with a lovely person in screwfix Dublin and she told me to give you a call and even gave me the part number and i had it 2 working days after,,, thank you eSpares and Dublin,,, i will shop there again.

6 May 2026
Rated 1 out of 5 stars

Ordered belt it arrive few days later…

Ordered belt it arrive few days later fitted in on the machine after 2 washes belt broke

6 May 2026
eSpares.ie logo

Reply from eSpares.ie

Dear Willie,

Thank you for your review.

I am sorry to hear of the issues experienced.

All parts (apart from universal items) are model number specific and model details should be used to confirm suitability.

Suitability of genuine parts need to be verified using the 'Models this fits' option on the product page.

We want you to be totally happy with your eSpares purchase, which includes a hassle free returns procedure should you need to send an item back to us.

If a part is incompatible, damaged or faulty, simply return it to us within 14 days of delivery in the condition you received it and we'll arrange a refund.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

Rated 1 out of 5 stars

Still no order

Still no order

6 May 2026
eSpares.ie logo

Reply from eSpares.ie

Dear Mrs Gordon,

Thank you for your review.

I am sorry to hear of the issues experienced.

Orders placed on standard delivery are despatched via AN Post and usually delivered within 5-7 working days. We are required to allow 10 working days for AN Post to deliver & lapse before the order can be classed as lost in transit after which we will refund the order.

Please contact our customer services team should you require further assistance.

Please accept our apologies for the inconvenience caused.

Kind regards,
Hamza

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