espayoequestrian.com Reviews 162

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, noting the helpfulness and responsiveness of the staff, who often go above and beyond to assist with orders and product inquiries. The products are frequently described as high quality and as described, with many appreciating the wide selection available. Reviewers also highlight the fast and efficient delivery service, often receiving their orders quickly and beautifully packaged. However, some customers experienced issues with product quality, receiving items with minor defects like paint chips or rough finishes, which the retailer attributed to production tolerances. A few other people also felt that customer service was unhelpful when trying to find the correct sizing for products, leading to dissatisfaction.

What people talk about most

Product

Customers had positive experiences with product quality, often describing them as high quality, beautiful,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent and fantastic... See more

Service

Reviewers mention positive feedback about service, with many customers consistently praising the excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast and quick... See more

Order

Users describe positive interactions with order, highlighting quick delivery and excellent customer service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered from Espayo a few times now and I am always so pleased! The delivery is fast and packaging is beautiful. I had been trying to get a samshield helmet for ages, other suppliers had told me 12 we... See more

Rated 5 out of 5 stars

Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arriv... See more

Company replied

Rated 5 out of 5 stars

Amazing guy who looked after me and fitted my Sam Shield hat, really knowledgeable. Would 100% buy from Espayo Equestrian again. 10/10 and the Pomeranian was too cute as well!!!

Rated 5 out of 5 stars

Brilliant customer service, nothing too much trouble! Tried multiple styles & brands of helmets all in one stand at Your horse love and ended up buying a stunning Kask helmet! Will return again!


Company details

  1. #13 of 22 best companies in Equestrian Shop

Written by the company

At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great selection, helpful staff

I’ve shopped with Espayo a few times and the staff has always been very friendly and helpful. They always carry a great selection of products, so I make sure to stop by when I see the Espayo stand set up. I’m very satisfied with my experiences and will be back again!

24 March 2024
Rated 5 out of 5 stars

Very very helpful!!

We ordered a coat from espayo equestrian on Thursday for next day delivery and we accidentally put the wrong address to which resulted in the coat being returned back to there warehouse, we was desperate for the coat due to competing in aintree on the Monday to when we contacted jack as his mobile is given on the website for information, he kindly agreed to bring another coat being the same style we ordered and meet us at a location that suited both parties on the saturday and he would await the return of the coat that was originally sent.
Great company and easy to contact.

7 November 2024
Rated 5 out of 5 stars

Excellent Customer Service

This company have an extensive range of high end equestrian goods. The customer service from this company is second to none, they go above and beyond to be helpful and informative, they kept me up to date with a bespoke order that was taking longer than expected to arrive, keeping me in the loop every step of the way on its progress and even made a very generous gesture to compensate for the late arrival. I have since been a repeat customer and received the goods beautifully packaged and very promptly. I highly recommend this company.

6 November 2024
Rated 5 out of 5 stars

Great service

In love with my Samshield thank you
Great service
This company stock top brands and know there stuff
Would highly recommend

8 November 2024

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