Espresso Dolce Reviews 130

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

There are not enough words to express how wonderful the Espresso Dolce experience has been for us. We purcased a Gaggia Anima Prestige at the store this past fall and required some warranty work only... See more

Company replied

Rated 5 out of 5 stars

We were looking to upgrade from our Delonghi Magnifica S but couldn't really tell from searching online what the true plus value of a 1000$ vs. 2000$ vs. 3000$ (vs. even 8000$!) super automatic espres... See more

Company replied

Rated 5 out of 5 stars

After 5 years and nearly 7,500 coffees our espresso machine stopped working. The good folks at Espresso Dolce took a look at it and made a quick adjustment - the problem was resolved. Since we had i... See more

Rated 5 out of 5 stars

This will be a short review. TOTALLY AWESOME!!! We purchased a super automatic expresso unit on-line. We live on Vancouver Island. Shortly thereafter, we enquired if we could return the unit a... See more

Company details

  1. Kitchen supply shop

Information provided by various external sources

Espresso Dolce is your one stop shop for quality espresso and coffee makers, accessories, beans, and supplies. Uniquely styled and European Imported.


Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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Rated 4 out of 5 stars

Good Customer Service but ...

I have purchased parts and a higher end espresso machine from this shop. The staff are very friendly and knowledgeable. Their prices are competitive and they offer a good range of products. I have not tried their repair service.

I came in to the store to buy a new espresso machine. They made me a great deal on the floor model of the machine I was interested in. After a quick in-store demo, I happily took it away at a great price. Upon getting it home I discovered the machine had been used extensively and had never been clean. Even after cleaning and backflushing the machine with detergent it continued to spew flecks of dried coffee oil. I suspect the machine had made many hundreds of shots and had never been cleaned.

I spoke with Ali, the manager, and he didn't hesitate to give me a full refund. That is very good service. I returned the machine the next day for a full refund.

I deducted one star because I feel any espresso machine shop should be preaching and practicing cleanliness which is so important to good tasting espresso and the health of any espresso machine. The fact that the machine was used so long without cleaning and that the shop let it go out the door in that state was a red flag for me.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Best Company I have ever dealt with.

I didn't think it was possible, but, every time I deal with Expresso Dolce, the experience gets better!! At 7:00 AM this morning I ordered a replacement water tank and some coffee. By 11:00 AM the shipment was delivered to my door. Espresso Dolce, you are the best!!!

29 June 2021
Unprompted review
Rated 5 out of 5 stars

This is a great place to look at…

This is a great place to look at purchasing your coffee machines, grinders etc. The people are very helpful and friendly, they grind their own coffee there as well. Their coffee is fabulous by the way. We are now enjoying our new espresso machine and grinder and now enjoying their great coffee.

21 May 2021
Rated 5 out of 5 stars

Amin and his teams finest brew!!

Amin and his team are awesome every time we go in for purchases as well as there top notch coffee beans. The Espresso 4 is my go to bean of which is brewed in there Langley store location which I look forward to visiting soon. The pictures of the new shop look amazing. You won’t be disappointed by any means. Garry B a loyal customer for 7-8 years Cheers!!!

11 May 2021
Rated 5 out of 5 stars

5 Star Satisfaction!!!

There are not enough words to express how wonderful the Espresso Dolce experience has been for us. We purcased a Gaggia Anima Prestige at the store this past fall and required some warranty work only a few months later. The knowledge and expert service from, Harry, the technician was second to none. The entire staff went out of their way to help us and guarantee our satisfaction. Purchasing products or seeking advice at Espresso Dolce is pure joy!!

7 April 2021
Espresso Dolce logo

Reply from Espresso Dolce

Thank you so much for this very nice review, we appreciate your busines

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