Essence Amsterdam Reviews 

138
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items like jewelry are gorgeous, well-made, and feel solid, often exceeding expectations. Many reviewers highlight the exceptional customer service, describing staff as friendly, professional, and quick to resolve issues, contributing to an overall great service experience. However, some people mentioned experiencing longer than expected delivery times for their orders. Additionally, a few other people also felt that certain products did not always meet expectations regarding durability, with issues like stones becoming dislodged or scents not lasting as long.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the durability and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting it as quick, kind, and effective. Customers... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction and happiness with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The juwelery looks gorgeous and has a great quality everything is awesome.The only thing is that it takes a really long time to arrive.

Company replied

Rated 5 out of 5 stars

Bought necklaces with the 2 for 1 deal and I'm very happy with both! They shipped out the following day and arrived quickly, plus the quality is honestly better than I expected. The pendants are beaut... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m absolutely thrilled with the rings I purchased! The quality is fantastic and they look even better in real life. There was a small issue, but Sarah from the customer service team handl... See more

Company replied

Rated 5 out of 5 stars

“I’m absolutely thrilled with my rings! They look stunning and have the appearance of real gold, even though they are gold-plated. The finish is neat, and they feel solid and high-quality. Just what I... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

Premium essential jewelry. Designed in Amsterdam. Delivered Worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(138)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good informative website

Good informative website
I ordered two pieces from Essence for my husband the shipping info was good
He was very pleased with the items the quality very good and great colour he has been wearing them since the initial try on

30 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Thank you for your lovely review! We’re so happy to hear your husband is enjoying his new pieces and that the quality and colour are just right. It’s great to know our website and shipping updates made your experience smooth from start to finish. 💛


Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Great service, great solutions

I had a problem with my order. Within a day, everything was solved! Great product, great service and very kind staff. More than I expected. It's great when you have a problem and they listen and act. They care!

29 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Hi Angel,

Thank you for your kind words! We’re so glad we could resolve your order quickly and that you’re happy with both the product and our service. Listening and acting with care is at the heart of what we do, and it’s wonderful to know that it came through. 💛


Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Amazing products 100% recommended

Amazing products 100% recommended

30 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Thank you for your wonderful recommendation! We’re so happy you love your pieces and truly appreciate your support. 💛

Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Great products

I bought two pendants. The packaging was well made and protected the products. The pendants are beautifully made and they totally exceeded my expectations! The customer service is really kind and make you feel valued as a customer.

I recommend Essence Amsterdam and will definitely prefer it for future purchases.

19 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Thank you for your wonderful review! We’re delighted to hear you love your pendants and that they exceeded your expectations. It’s also great to know our packaging and customer service made a positive impression. 💛

We truly appreciate your recommendation and look forward to welcoming you back for future pieces.


Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Great products!

Have placed two orders with Essence Amsterdam now & have been really happy with both. Great quality & value. I was kept informed on the process of each order be whole time and both arrived promptly.

I highly recommend Essence Amsterdam!

14 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Hi Gregory,

Thank you for your wonderful feedback and for trusting us with not just one, but two orders! We’re so happy you’ve been pleased with the quality, value, and service each time. Your recommendation truly means a lot to us. 💛


Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Mooi in de sportschool shinen

19 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Hi Ibrahim,

Love to hear it! ✨ We’re so glad your piece is adding that extra shine — even at the gym. Keep sparkling wherever you go!


Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Masterpiece of arts.

Their product is a masterpiece of arts! I bought one and get one for free. I get lot of compliment when I put this chain on. It’s make you look a lot cuter smarter, and give you that vibrant looks . I will forever recommend their product to anyone who wants a cheap necklace, with high quality materials compare to that of a gold. With this product, I can assure you that you don’t have to buy an expensive gold. Buy this product and you will be happy!

23 July 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Hi Sulai,

Thank you for your wonderful feedback! We’re so happy to hear you love your chain and that it’s been getting you lots of compliments. Knowing our pieces make you feel confident and stylish means the world to us.

Enjoy wearing it, and we hope to see you again soon at Essence Amsterdam. ✨


Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Quality goods excellent price and very…

Quality goods excellent price and very prompt service.13

13 August 2025
Unprompted review
Essence Amsterdam logo

Reply from Essence Amsterdam

Hi Gerard,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality, price, and service. It means a lot to us to know our efforts are appreciated.

We hope you enjoy your new pieces, and we look forward to welcoming you back again soon. 💛

Warm regards,
The Essence Amsterdam Team

Rated 5 out of 5 stars

Friendly Customers Service and the…

Friendly Customers Service and the necklace I bought is very nice, it was made for me. I am planning to purchase the black clover ☘️ bracelet and a ring soon. I was having issues getting my finger size and they helped out immediately. I am glad I purchased those piece thanks Sarah

28 July 2025
Unprompted review
Rated 5 out of 5 stars

rarely take the time to write reviews

rarely take the time to write reviews, but in this case, I truly felt it was deserved. The customer service I received was absolutely top-notch from start to finish. The team was incredibly kind, patient, and always available to help, no matter how small the issue.

They took the time to listen, provided clear answers, and most importantly, made me feel valued as a customer. It’s rare these days to find a team that genuinely cares and goes the extra mile — but that’s exactly what they did.

Their kindness and professionalism completely exceeded my expectations. It’s such a relief to know that when you reach out with a question or concern, there’s a friendly, helpful person on the other end ready to assist.

Huge thanks to the entire support team — your work is truly appreciated. I wouldn’t hesitate for a second to recommend your service to anyone. Keep up the amazing work!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I order a few times some items from…

I order a few times some items from this company. Quality and delivery time is excellent. While doing sports, the clasp of one of my necklaces broke off. I asked if there was a way to get it repaired, and they immediately sent me a brand new replacement free of charge. I was really happy about that. Truly excellent customer service – I can wholeheartedly recommend them!

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer attention

I ordered two pieces, and they look great. After some days I had some problems with them, so I was disappointed, but after telling them about this problem the customer service and attention they put was outstanding. They make sure you feel heard and valued as a customer, answer very quick and provide solutions. Very satisfied

30 June 2025
Unprompted review
Rated 4 out of 5 stars

Very nice

I ordered two necklace. One is engraved as a wanted my son's names on it. It is perfectly executed and the stone on the pendant is very beautiful. The other one is the pearls one. This one looks most cheaper but is ok.
I had a delivery problem but customer service reacted immediately and provided me with a new tracking. My order arrived just one day later!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

I ordered my pieces and they arrived without any issues.
The material is great and the value per dollar is very good.
Last week I had an issue with my ring. The stone which is forged into the ring broke. I was very unhappy and expected more durability. I immediately sent a mail to the customer support and within 6 hours the answered me and sent me a new ring.
That’s how every company should treat their customers! Apologize for mistakes and make it up to the buyer.
Thank you Sarah

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic once again

Was so pleased with the first couple pieces I got that I had to get more. This time I got two new chains and, once again, I am not disappointed! The new pieces add to various ways I can style outfits and I’m very happy with my purchase.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with Essence…

Absolutely in love with Essence Amsterdam!
From the very first moment, their team was warm, responsive, and genuinely attentive. You can feel the care they put into every detail — from the packaging to the quality of the jewellery. My order arrived quickly and exceeded all expectations. It’s rare to find a brand that combines elegance, soul, and such lovely customer service. Thank you for making it feel so personal and special. I’ll definitely be back for more! 💍✨

20 May 2025
Unprompted review

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