Essencelondon 

Wish I’d read these reviews before ordering a coat. Not at all what was expected. Experienced all the same issues on trying to return it.
Took ages to reply to email, then had to post to China, offered 10% refund, failed to give extra 15% discount offered, and now will not respond to email without giving return address. Do not use them!

This company is a scam. It operates out of China. It offers cheap knock off type clothing and it's 30 day money back guarantee is nothing of the sort. They will tell you at your own expense you have to send item back to China which is in region of £20. They indicate if item lost or damaged you get no refund. They then barter a refund of 10% or 20% plus you keep the item. Do not buy from this company.

DO NOT USE THIS COMPANY
Bought a pair of shoes for my daughter, size is not as described, and POOR QUALITY.....

In their website said can do full refund, but in fact they will not let you return. Cannot provide return address...ridiculously offer a 10% discount and ask me to keep. What a shame!!

I’m taking time out of my busy day to write this review because I don’t want others to fall into the same trap I did. I ordered a coat from Essencelondon for £59. It took two weeks to arrive, but the delay wasn’t the issue. What I received was far from what was advertised—a poor-quality jacket (not the waterproof coat shown in the pictures), with no labels, stains, and loose threads. Yet, that wasn’t my problem.

I always keep my expectations low when buying online, knowing I can return items if they don’t meet the mark. Essencelondon’s website promises a FULL REFUND if the product is unsatisfactory, which reassured me when making my purchase. However, they are now refusing to issue a refund and haven’t even confirmed the return process. This is where the real problem lies.

Instead of honoring their policy, they’ve resorted to manipulative tactics to drag out the process, presumably hoping I’ll miss the 30-day refund window. First, they tried to discourage me from returning the coat, saying I’d have to pay £20 for return shipping and risk failing their “inspection,” which could result in no refund at all—minus the return fee. That was enough to infuriate me.
What annoyed me even more was their repeated attempts to offer partial refunds in exchange for me keeping the jacket. Their first email offered a 10% refund and suggested I “gift” the item (as if I’d ever gift such a piece of trash). The second email increased the offer to 20%, and the third to 30%, while still urging me to keep the product. This back-and-forth has been going on for five days now, and I’m still waiting for their next excuse.

It’s clear they are preying on people who don’t have the time or energy to push back against their deceitful practices. While I don’t have time for their games, I won’t let them get away with this. I’ll make sure others are warned by sharing my experience across every platform and enlisting the help of a friend who’s a TikTok influencer. This behavior is unacceptable, and they need to be held accountable.

Dress does not match description. Meant to be cotton blend but is in fact 90% polyester 5% spandex. Feels horrible and full of static electricity
Company based in China not London
Impossible to get a refund

DO NOT USE THIS COMPANY. They state hassle free returns. Nothing could be further from the truth. One expects to be able to return in UK, but no, it's China, at a great cost to yourself. I was offered £5 refund to keep, with a detailed description of what can go wrong and the parcel may get lost, so no refund whatsoever. So now I have a £50 tacky coat I have no use for.

Awful customer service
I ordered a gilet on 27 December
It’s now 23 January and still no delivery date, just a series of excuses from the company.

DO NOT USE THIS COMPANY
THEY ARE USING THE SAME ADS AND INFO AS HARPER OF LONDON WHO SEND OUT POOR QUSALITY AND MIS-SIZED GOODS AND DO NOT RESPOND TO EMAILS REQUESTING REFUNDS